Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Customer Rating
1
Service and battery are the worst!
on April 6, 2022
Posted by: Heather C
from Columbus, GA
Expertise:Intermediate
I had a Note 9 before and I completely regret upgrading. The battery life and 4G service was 100 times better. Any website even Facebook takes forever to load. I'm literally sitting there drumming my fingers waiting for it to MAYBE load. I can't even make video calls on the Ultra. We need to look into switching to something else because we are basically paying for a phone we can barely use.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Charles, Samsung Care, April 7, 2022
Hi Heather C. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22 Ultra; the battery does not last long, and you cannot call using data. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here are some links for more details to help you maximize the device's potential.
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/
The phone has a poor signal and cannot use data or make calls https://www.samsung.com/us/support/troubleshooting/TSG01001598/
How to keep your galaxy phone from slowing down https://www.samsung.com/us/support/answer/ANS00078985/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144378404
Have a great day.
^Charles
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/
The phone has a poor signal and cannot use data or make calls https://www.samsung.com/us/support/troubleshooting/TSG01001598/
How to keep your galaxy phone from slowing down https://www.samsung.com/us/support/answer/ANS00078985/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144378404
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung phones
on April 6, 2022
Posted by: Robert
from USA
Expertise:Beginner
Love Samsung phones but you can’t buy a 1tb phone anywhere! And done blame the Covid, apple can make 10 million 1tb iPhones and you can’t! SHAME On You Samsung!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Charles, Samsung Care, April 7, 2022
We apologize for your experience with Galaxy S22 Ultra. We appreciate all feedback that helps us understand how to improve our products. We appreciate you giving our brand a chance. Thank you for taking the time to leave this review.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144378242
Have a great day.
^Charles
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144378242
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Reliably Beautiful!
on April 6, 2022
Posted by: Chris
from Texas
Expertise:Expert
After some beef with the customer service agents, order system, and 3 tries later I finally picked up my s22 ultra in store. After receiving it, I immediately knew this was gonna be my daily driver for the foreseeable future. Fast, decent battery, s-pen versatility, and gorgeous design make this my #1 phone of the year hands down. Ditched iphone for this BTW.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Does it all!
on April 7, 2022
Posted by: Indyladee
from Indiana
Expertise:Intermediate
Love this phone! The camera is awesome! The responsiveness of the screen out does my last phone. The sound is great! I love the feel of it in my hand.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
The gold coloured phones
on April 8, 2022
Posted by: Davewin11
from Accra
Expertise:Expert
I miss the gold coloured Samsung mobile devices. The flagship gold coloured phones. Samsung why?!
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
great phone
on April 8, 2022
Posted by: tim 78
from chino valley az
i received my new phone so much you can do with it plus i'm still learning how to be setting it up how i want it plus i'm not very good doing that small steps for me. love the phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Good phone but with bad speaker volume and quality
on April 10, 2022
Posted by: Krish
Expertise:Expert
I bought it a month back, I like everything but the speaker phone volume and quality is below average. considering an expensive phone Samsung should have done a better job
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
Samsung care + theft and lost
on April 28, 2022
Posted by: Andrew
Expertise:Beginner
I'm unhappy to dont have access to get the samsung care + theft and lost in samsung s22 ultra color graphite
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US