Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Customer Rating
2
Too expensive
on April 1, 2022
Posted by: Hywayman
from New Richmond
I really hate this phone. Daughter talked me into getting it. Wish I hadn't.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Charles, Samsung Care, April 5, 2022
We understand that your experience with Galaxy S22 Ultra is not what you expected. We appreciate all feedback that helps us understand how to improve our products. We appreciate you giving our brand a chance. Thank you for taking the time to leave this review.
Please get in touch with us via one of the following options for further assistance:
1. Customer Care: 1800-SAMSUNG
2. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
3. Facebook Messenger: http://m.me/samsungsupport
4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Reference Number: 1144370217
Have a great day.
^Charles
Please get in touch with us via one of the following options for further assistance:
1. Customer Care: 1800-SAMSUNG
2. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
3. Facebook Messenger: http://m.me/samsungsupport
4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Reference Number: 1144370217
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
3
I wanted more
on March 29, 2022
Posted by: Weekend Warrior
from Virginia
Expertise:Expert
I wanted more. This phones battery doesn’t last. Killed it yesterday with only 5:40 SOT as shown with photo. There are also times when my service just drops, such as my office. This did not happen with my iPhones 13 pro max. The vibration motor is so bad I notifications and even calls and the speakers are also worse then last years s21 ultra just as everything else I listed here.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
1
Response from Samsung USBy Charles, Samsung Care, April 6, 2022
Hi. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22 Ultra; the battery does not last long. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Here are some links for more details to help you maximize the device's potential.
The phone has a poor signal and cannot use data or make calls https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144375290
Have a great day.
^Charles
The phone has a poor signal and cannot use data or make calls https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144375290
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed
on April 3, 2022
Posted by: DoubleD
from Wisconsin Rapids, WI
I bought my phone less than 10 days ago and its been a complete nightmare. The phone continuely drops calls, doesn't recognize the network and the overall reception is terrible. I had the same experience with the S21, ended up going back to my old phone. All these issues is pushing me to try an apple phone
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Charles, Samsung Care, April 4, 2022
Hi DoubleD. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22 Ultra; the carrier signal keeps dropping. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here is a link for more details to help you maximize the device's potential
Dropped calls on Samsung phone https://www.samsung.com/us/support/troubleshooting/TSG01001240/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144364883
Have a great day.
^Charles
Dropped calls on Samsung phone https://www.samsung.com/us/support/troubleshooting/TSG01001240/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144364883
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent best phone ever!
on April 6, 2022
Posted by: Ruffneckswifey
from Bakersfield California
So I've had this phone for about a month. And I constantly find you things lol. The camera's excellent, the speed is excellent the features are awesome. It performs awesome there are so many things on here I can't even explain you will not be disappointed if you get this phone. Honestly it's better than my iPhone that I had and I'm an Apple person
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Still better than a iPhone
on April 10, 2022
Posted by: Crystal cash
from Louisville ky
So besides the battery not lasting as long as advertised and the random freezing of my lower part of my screen, this is an amazing phone. Having upgraded from the s21 ultra I am very happy with my decision. Thankfully the screen isn't curved as my last device was that in itself is satisfying considering I' had to replace the screen on the s21 ultra twice and was gonna have to replace it once again had I not traded it in. Overall this is a entirely wayy better model than previous s series phones.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Worse samsung ever!!!!
on May 12, 2022
Posted by: Akamanny
from Charlotte NC
Expertise:Expert
The Battery is the absolute worse, i had the note 10 and trading it for the 22 ultra 516gb was the worse decision i did in my life!!!! YES i adjusted everything to save battery and i CANT get by on a day, and i had this phone for over a month and so far it has NOT improved as they say it would, my advice to all dont get the 22 ultra!!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Charles, Samsung Care, May 18, 2022
Hi Akamanny. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy S22 Ultra. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Get the most out of your Galaxy's phone battery
https://www.Samsung.com/us/support/answer/ANS00078987/
manage sleeping apps to save battery life on your Galaxy device https://www.Samsung.com/us/support/answer/ANS00088422/
apps are draining the battery on Galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144514943
Have a great day.
^Charles
Get the most out of your Galaxy's phone battery
https://www.Samsung.com/us/support/answer/ANS00078987/
manage sleeping apps to save battery life on your Galaxy device https://www.Samsung.com/us/support/answer/ANS00088422/
apps are draining the battery on Galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144514943
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Best Samsung Note...Period!
on August 3, 2022
Posted by: PunyAdvocate
from Winchester, California
Expertise:Intermediate
I have used this and in 6 months id say it is far the best Samsung Galaxy note ive used.The cameras were great both pictures and videos, The software updates were on point , Its an ALL DAY battery, as my Day in the Life experience, it can last after the day I got home from work. I have dropped this phone twice with no case and I must say no damage nor no cracked screen on this phone. Now thats DURABILITY! Its a daily driver for me for 6 months. So if you want to purchase this phone, go for the Snapdragon version. This chip is excellent!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone
on August 6, 2022
Posted by: peel215
from South Carolina
Expertise:Intermediate
[This review was collected as part of a promotion.] This is the best device I've used in years. Best phone camera also
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US