Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Customer Rating
1
Not the "Red" shown on site
on March 29, 2022
Posted by: Patrick
from Santa Clara, CA
Expertise:Expert
When I opened the box, I am so disappointed the "Red" nothing close to the Red on the site.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
3
Value
3
Response from Samsung USBy Charles, Samsung Care, April 6, 2022
We apologize for your experience with Galaxy S22 Ultra. We appreciate all feedback that helps us understand how to improve our products. We appreciate you giving our brand a chance. Thank you for taking the time to leave this review.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144375442
Have a great day.
^Charles
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144375442
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
No expandable storage
on April 9, 2022
Posted by: Buck
from MS
Expertise:Expert
No sd card slot! I should’ve did more research. Now I have to bring the phone back.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
2
Response from Samsung USBy Chrystel, Samsung Care, April 21, 2022
Hi Buck,
Thank you for sending your review. We are saddened to hear that this did not meet your expectations, as the Galaxy S22 Ultra doesn't cater to a microSD card slot. I know disappointing it can be when some specs are no longer available. We would definitely like to look into any issues you may be having with your phone to ensure that you are getting the best experience. Please know that we are continuously improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144426628
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
2
Does not meet expectations
on March 24, 2022
Posted by: Jeff
from Chicago
Expertise:Intermediate
Hate messaging app. Wonky...not intuitive. Basically over thought out and buggy.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
Not as good as note9
on March 25, 2022
Posted by: Johns
from Ohio
Expertise:Intermediate
I have had my S22 ultra for 3 weeks and so far I want my note 9 back. The finger print scan does NOT work 80% of the time. I have reset it numerous times with no gain in usability. Other software changes are redundant or aggravating forcing me to redo/retype my objective.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
4
Value
2
Written by a customer while visiting Samsung US
Customer Rating
4
Almost Perfect
on March 29, 2022
Posted by: Jass89
from Atlanta, GA
Expertise:Intermediate
I preordered this phone, once I received it, I was happy with most of the features. Did not like that I had to purchase a charger separately, and the headphone jack missing is not a deal breaker but would have been nice. My biggest issue is that a lot of the popular filters and effects on tiktok, one of the biggest apps right now, do not work on this phone! They all worked fine with my previous LG phone but more than half the time I cannot use a filter or effect because it is not compatible with this phone!
I would recommend this to a friend!
Features
4
Performance
3
Design
5
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
Absolutely Awful
on April 5, 2022
Posted by: Matthew
from Morris, Alabama
Expertise:Expert
I bought this phone, and not only is slow compared to the last iteration, but it is not as water resistant as they claim. Will be returning the phone for a Google series one.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Charles, Samsung Care, April 6, 2022
Hi Matthew. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22 Ultra. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Here are some links for more details to help you maximize the device's potential.
Your Galaxy phone's dust and water resistance (IP rating) https://www.samsung.com/us/support/answer/ANS00077679/
Users Manual; Page 8-9, 30
https://downloadcenter.samsung.com/content/UM/202202/20220217073519470/SAM_S901_S906_S908_EN_UM_OS12_021022_FINAL.pdf
PRODUCT WARRANTIES https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144374313
Have a great day.
^Charles
Your Galaxy phone's dust and water resistance (IP rating) https://www.samsung.com/us/support/answer/ANS00077679/
Users Manual; Page 8-9, 30
https://downloadcenter.samsung.com/content/UM/202202/20220217073519470/SAM_S901_S906_S908_EN_UM_OS12_021022_FINAL.pdf
PRODUCT WARRANTIES https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144374313
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Works outstanding
on June 17, 2022
Posted by: Bloop
from New Philadelphia, OH
I love this phone. It's the best life organizer I've ever had.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible baterry
on July 1, 2022
Posted by: Alma22
from Los angeles
Expertise:Beginner
[This review was collected as part of a promotion.] I bought this phone and seems like the batery does not last at all .i had to be charging it like 4 times in the day at least go thru the day .its so annoying i used to love samsung for the reson that the battery was the best.now is trash
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Bethany, Social Commerce , July 22, 2022
Hi Alma22,
Thank you for your review of the Samsung Galaxy S22 Ultra. Concerning the battery, I’m attaching a couple links that should be of use.
Get the most out of your Galaxy phone's battery (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Should you need further assistance please feel free to reach out to Samsung Support linked below. Thank you for being a valued customer. –Bethany
Thank you for your review of the Samsung Galaxy S22 Ultra. Concerning the battery, I’m attaching a couple links that should be of use.
Get the most out of your Galaxy phone's battery (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Should you need further assistance please feel free to reach out to Samsung Support linked below. Thank you for being a valued customer. –Bethany
Written by a customer while visiting Samsung US