Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Customer Rating
5
Love it
on January 25, 2023
Posted by: Mr B
from Washington DC
Expertise:Expert
Love it. The camera is the best. Battery is great. Screen size works for me. Speed is dependable.
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Many good features but weak vibration mode
on May 13, 2023
Posted by: jmgr
The Galaxy S22 Ultra has been a disappointment. While it has many great features, the vibration modes reduces the phones functionality. Specifically, I can barely feel the phone vibrate when it is in my hand without case. This may sound like a minor inconvenience, but I spend a great deal of time in meetings and public areas. Vibration is important.
A couple of months ago, per a suggestion from Samsung, I took the phone to an authorized repair center. They told me the phone was functioning as designed.
Since the purchase of a Galaxy S III our phones and tablets have all been Samsung products. I need to replace my Galaxy S22 Ultra for a phone with a good vibration mode - it will probably not be a Samsung product.
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, May 16, 2023
Hi Jmgr, thank you for your feedback on your Samsung Galaxy S22 Ultra. We understand how important knowing when you receive texts or calls is and how the vibration is a key feature of this. We would be more than happy to assist you. If you haven't done so already, in your settings you can increase the power of your vibration. In your settings app under sounds and vibration, under vibration instensity you can adjust how strong the vibration is for calls, notification, and everything separately. You also have an option to have a vibration sound for calls that can also ensure you never miss an important call. We appreciate you being a Samsung customer, and we have included a link to the Samsung Support Team should you need further assistance. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
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smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on July 11, 2023
Posted by: Kamala
from Opelousas,LA
Expertise:Expert
so Happy it is really happening Amen For The First Amen!!!!!!!!!!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Only 1 year of life
on July 20, 2023
Posted by: Angel
I bought this phone last year. Only one year of life. Right after the warranty expired, simply die for no reason. No water in, no drops, zero scratches simply die and won't charge at all. Bad deal an expensive phone for one year of life. Sad.
No, I would not recommend this to a friend.
Features
1
Performance
1
Value
1
Response from Samsung USBy Debra, Social Commerce, July 20, 2023
Howdy Angel,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S22 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. As you know, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that can be added to your eligible devices which extends physical damage coverage to protect your investment? Samsung Care+ is great for those unanticipated situations that we sometimes find ourselves in, like forgetting your device in the seat of your taxi on your way to catch your flight, having your phone stolen from your bag, taking an impromptu dip in the pool with your phone in hand, to dropping your phone and shattering your screen. We have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life and that is our top priority. If your Galaxy phone or tablet is draining quickly and doesn't seem to charge at all, doesn't charge past 85%, doesn't charge when connected to a PC, or doesn't charge when connected to Samsung DeX, there are a couple of things that may be causing the problem. For example, you may simply need to replace a worn-out USB cable, or make sure you're using the correct charger. When you have the free time in your schedule, please check out the article that I have included below titled, "Galaxy phone or tablet will not charge" that contains some quick troubleshooting steps that you can do without any outside assistance. If you would like further assistance afterwards, please feel free to contact Samsung Support when it is most convenient for you. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001573/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S22 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. As you know, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that can be added to your eligible devices which extends physical damage coverage to protect your investment? Samsung Care+ is great for those unanticipated situations that we sometimes find ourselves in, like forgetting your device in the seat of your taxi on your way to catch your flight, having your phone stolen from your bag, taking an impromptu dip in the pool with your phone in hand, to dropping your phone and shattering your screen. We have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life and that is our top priority. If your Galaxy phone or tablet is draining quickly and doesn't seem to charge at all, doesn't charge past 85%, doesn't charge when connected to a PC, or doesn't charge when connected to Samsung DeX, there are a couple of things that may be causing the problem. For example, you may simply need to replace a worn-out USB cable, or make sure you're using the correct charger. When you have the free time in your schedule, please check out the article that I have included below titled, "Galaxy phone or tablet will not charge" that contains some quick troubleshooting steps that you can do without any outside assistance. If you would like further assistance afterwards, please feel free to contact Samsung Support when it is most convenient for you. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001573/
Written by a customer while visiting Samsung US
Customer Rating
1
PIECE OF CRAP
on April 4, 2022
Posted by: WHITABIT
from IOWA
Expertise:Expert
I PRE ORDERED MY S22 ULTRA THE THING BARELY WORKS AND IT SLOW AS CRAP I CANT USE MOST FEATURES ON IT CAUSE IT JUST FREEZES
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
5
Response from Samsung USBy Charles, Samsung Care, April 5, 2022
Hi. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22 Ultra; freezing and slow. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Here are some links for more details to help you maximize the device's potential.
How to keep your galaxy phone from slowing down https://www.samsung.com/us/support/answer/ANS00078985/
Check for a software update on your phone
https://www.samsung.com/us/support/answer/ANS00077582/
How to update your galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144369875
Have a great day.
^Charles
How to keep your galaxy phone from slowing down https://www.samsung.com/us/support/answer/ANS00078985/
Check for a software update on your phone
https://www.samsung.com/us/support/answer/ANS00077582/
How to update your galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144369875
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
2
It's heavy like a brick
on March 5, 2022
Posted by: Miyu
from CA
Expertise:Expert
I love the size and weight of my Note 10 and I've been using Note series for many years.I passed on the Note20 because its too big and heavy, S22 Ultra is even worst. It is wide (hard to hold) and it is very heavy that my hand and arm actually feeling sore after 10 minutes of use and thats before I even put a case on. So what's the point of the good lens & the Note pen if I don't even want to hold the phone for over 2 minutes? Also the size it's just to big and seems very awkward when you're holding against your ear or put it in the back pocket. I love getting new phones but this is the first one that I feel like I should just keep my old phone.
Please please, make something lighter but still have the Note pen. You did it before , you can make it in the future.
Please please, make something lighter but still have the Note pen. You did it before , you can make it in the future.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
2
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
The Ole Bait and switch
on March 18, 2022
Posted by: Philo Beddo
from Detroit Michigan
Expertise:Expert
This entire advertisement line is nothing more than the Bait and switch program that is illegal in most states but since there is very little oversight online. Companies use that flaw to take advantage of consumers. Nice try Thieves.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, Samsung Care, April 21, 2022
Hi Philo Beddo,
Thank you for reaching out. We are saddened to hear that this did not live up to your expectations. I know how frustrating it can be when expectations don't quite meet. We would definitely like to look into any issues you may be having with your Galaxy S22 Ultra to ensure that you are getting the best experience. Please know that we are continuously improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144427098
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Great replacement for the previous Note models.
on March 18, 2022
Posted by: Speedy51
from TX
Expertise:Intermediate
I've been using the Note models for many years and am very happy to have the improved version. The phone is super fast and I have noticed improved reception. The camera is really a great upgrade. The pictures are s clear and crisp with amazing color.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US