Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Customer Rating
3
It's ok
on November 5, 2022
Posted by: Shantel
from Las vegas
I dont like I can't customize my notifications. My email, text, etc are all the same sound and I don't like that
Response from Samsung USBy Bethany, Social Commerce, November 7, 2022
Hi Shantel,
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate your opinion as we strive to innovate and improve on the design and functionality of our products. I've attached a link that will help you customize your notifications. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Control app notifications on your Galaxy phone or tablet (samsung.com)
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate your opinion as we strive to innovate and improve on the design and functionality of our products. I've attached a link that will help you customize your notifications. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Control app notifications on your Galaxy phone or tablet (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
I wouldn’t buy
on November 10, 2022
Posted by: Donna
Expertise:Expert
I wish I had not gotten the phone. A lot of hardware / software issues.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, November 11, 2022
Hi Donna,
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as it ensures we remain innovative with our product designs and functionality. It sounds as if your device is still under warranty, so I've linked our warranty department below. Please reach out to them, and or Samsung Support for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as it ensures we remain innovative with our product designs and functionality. It sounds as if your device is still under warranty, so I've linked our warranty department below. Please reach out to them, and or Samsung Support for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Go with the flat screen instead
on November 12, 2022
Posted by: rando345
from Colorado
Expertise:Expert
Hate the curved screen so much. If I could get the 10x zoom camera on a flat screen of do that over this curved screen any day. Curved screen seem like a marketing-driven anti-feature. I'll never buy one again but for now I keep using the s22u.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
3
Response from Samsung USBy Bethany, Social Commerce, November 15, 2022
Hi Rando345,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra.
At Samsung, we value all feedback as we strive to innovate and improve on our product design and functionality. Please reach out to Samsung Support, attached below, if you need any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra.
At Samsung, we value all feedback as we strive to innovate and improve on our product design and functionality. Please reach out to Samsung Support, attached below, if you need any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Bad service
on November 19, 2022
Posted by: Mike
from Oklahoma
Expertise:Intermediate
Depending on what tower I hit you get message phone not reconized and can only make emergency call
Then when I can call majority of time no internet
Loved my S8+ only went to S22 ultra because my carrier said with system upgrades it wouldn't be supported
Worst purchase ever
Then when I can call majority of time no internet
Loved my S8+ only went to S22 ultra because my carrier said with system upgrades it wouldn't be supported
Worst purchase ever
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
5
Value
1
Response from Samsung USBy Bethany, Social Commerce, November 21, 2022
Hi Mike,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We welcome your feedback as it ensures we bring our consumers the best in product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that should help with the connectivity of your device. Also, it sounds as if your device is still under warranty, so I've attached the link to our warranty department as well. Please reach out to them, and or Samsung Support for assistance as needed. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Galaxy phone is unable to make or receive calls (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Warranty-Info
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We welcome your feedback as it ensures we bring our consumers the best in product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached some links that should help with the connectivity of your device. Also, it sounds as if your device is still under warranty, so I've attached the link to our warranty department as well. Please reach out to them, and or Samsung Support for assistance as needed. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Galaxy phone is unable to make or receive calls (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Meh
on November 20, 2022
Posted by: Ging
from NC
I wish I had never got this phone. I purchased it about six months ago and I have had nothing but problems with it. It constantly over heats to the point where it shuts itself off and the charging port doesn't hold the cord properly. It pops out by itself leaving me with a low battery.
On the plus side the camera and video functions are amazing. I have taken many beautiful photos. Outside of that I was much happier with my S10+.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
4
Value
3
Response from Samsung USBy Bethany, Social Commerce, November 21, 2022
Hi Ging,
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate all feedback as we continue to innovate and improve on the design and functionality of our products. We are thrilled you're enjoying the camera! I've attached a link that will help with the overheating you've experienced. Also, it sounds as if your device is still under warranty, so I've linked our warranty department below as well. Please reach out to them for assistance with your charging port. Thank you for being a valued customer. -Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate all feedback as we continue to innovate and improve on the design and functionality of our products. We are thrilled you're enjoying the camera! I've attached a link that will help with the overheating you've experienced. Also, it sounds as if your device is still under warranty, so I've linked our warranty department below as well. Please reach out to them for assistance with your charging port. Thank you for being a valued customer. -Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy
on November 23, 2022
Posted by: C512
I bought this phobe 2 weeks ago and it will not charge reliably. Even with the not included brick which I had to buy to charge the phone. Phone went to zero and shut off, would not charge for 12hrs then finally took a charge. Would highly recommend you buying two cans and some string would be far more reliable.
Response from Samsung USBy Bethany, Social Commerce, November 28, 2022
Hello,
Thank you for taking the time to review the Samsung Galaxy S22 Ultra.
We appreciate all feedback as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a couple links that should help with your device not turning on, and with it not charging. Also, as your device is still under warranty, I've added a link to our warranty department as well. Please reach out to them, and or Samsung Support for assistance as needed. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet will not charge (samsung.com)
Samsung phone or tablet will not power on or off
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22 Ultra.
We appreciate all feedback as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a couple links that should help with your device not turning on, and with it not charging. Also, as your device is still under warranty, I've added a link to our warranty department as well. Please reach out to them, and or Samsung Support for assistance as needed. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet will not charge (samsung.com)
Samsung phone or tablet will not power on or off
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Note on Steroids!!!
on December 24, 2022
Posted by: VEEJAY73
from Knoxville, TN
Expertise:Intermediate
[This review was collected as part of a promotion.] Have had a white 22 ultra 512gb unlocked for 4 weeks now, and here is the skinny:
PROS:
CRISP SCREEN
WEIGHTED CORRECTLY
SPEAKER LOUD ENOUGH
CAMERAS EVERYTHING YOU EVER WANTED AND MORE
WEIGHTED CORRECTLY
SPEAKER LOUD ENOUGH
CAMERAS EVERYTHING YOU EVER WANTED AND MORE
CONS:
STILL CANT GET USED TO SPEN BEING ON THE OTHER SIDE
BATTERY COULD LAST LONGER.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
My Samsung s22 ultra
on January 9, 2023
Posted by: Rein44
from Columbus,Ohio
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone because I didn't want an Apple phone and boy oh boy this is an amazing device and I'm sticking with Samsung phones from now on.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US