Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Customer Rating
5
Great Features
on June 5, 2022
Posted by: Furnituremaan
from Texas
I bought mine in February and only had minor fixable problems. I have T-Mobile service and don't know if that makes a difference with the exception of the battery issues my phone is awesome NO other issues, I traded my S9+ now that was a Phone with issues and had to replace it once, but I kept it for years. Their is know such thing as perfect not in people or manufactured products, anything bought when item 1st comes out is going to have issues its called Trial and Error my advice would be give Samsung a chance to work out the bugs bc when it's tested and No issues were found that's how they base the phone, it's obvious after times of use if their are any problems it will show up then so except it and do what you need to do to solve the issue and move on, all things in life have problems if you've been around very long you should understand this. God Bless all.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Poor performance
on June 30, 2022
Posted by: Caro
from New Mexico
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone 2 months ago and the quality of my photos and videos are extremely poor. The phone lags and overheats. This phone is garbage
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, July 11, 2022
Hi, thank you for your feedback on your Galaxy S22 Ultra. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. we have provided some links below that might be of use to you. Thanks again for being a Samsung customer.
Use the Camera app on the Galaxy S22 series:
https://www.samsung.com/us/support/answer/ANS00090243/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Use the Camera app on the Galaxy S22 series:
https://www.samsung.com/us/support/answer/ANS00090243/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
3
Battery life is awful
on July 14, 2022
Posted by: Topher
from Sc
Expertise:Expert
I bought this phone almost a month ago, and the online reason I got it is my s21 ultra had a bad screen. It was the same price to trade it in and "upgrade" as it would have been to get screen fixed. This phone has been nothing but problems out the box. Glitchy, especially Google maps, the messenger to send texts doesn't function the way the old one did (won't let me forward things to multiple people) and the battery life has never not needed a charge before I make it to bed. Battery with out fail is always 25-30 by 8pm even if I'm not using phone. Other than that if you just want a phone with a great camera and a built in stylus this phone is for you.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
5
Value
2
Response from Samsung USBy Bethany, Social Commerce , July 26, 2022
Hi Topher,
Thank you for your review of the Samsung Galaxy S22 Ultra. We’re pleased you enjoy the camera and S Pen! I’ve attached a couple articles that should be of service regarding the battery. Also attached is the link to Samsung Support. Please feel free to reach out to them concerning the glitches you’ve experienced on your device. Thank you for being a valued customer. -Bethany
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We’re pleased you enjoy the camera and S Pen! I’ve attached a couple articles that should be of service regarding the battery. Also attached is the link to Samsung Support. Please feel free to reach out to them concerning the glitches you’ve experienced on your device. Thank you for being a valued customer. -Bethany
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone
on July 19, 2022
Posted by: GUNNER
from Louisville, Ky
I have had a note 3, note 5, note 8, and a note 10 plus ! Loved all of them! Last yr I bought the Fold3 it was ok but I was missing the wonderful features of the note. Long story short I traded in my Fold 3 for the S22 Ultra and I am soo glad I did. I did lose money doing a trade in so early. It is what it is. I sometimes forget thw S22 Ultra , is not a note. It's great!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
So far so good
on August 20, 2022
Posted by: digital99
from San Jose, Ca 95136
Expertise:Intermediate
Why does the battery only show 85%?
I have enjoyed using the new Samsung...very nice.
I have enjoyed using the new Samsung...very nice.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Just Wow! Then again I replaced a much older phone
on September 2, 2022
Posted by: JGinNJ
from New Jersey
Expertise:Intermediate
The Good: Don't know where to start. The screen, the pen, the quality and loudness of sound, the battery life. the response.
The Bad: My house is marginal for cell signal and absolutely no improvement with this phone over my seven year old previous phone. So lots of dropped calls at home. The "automatic switching" to WiFi doesn't seem to work properly - it did at the start but fumbling around with a tech support person with various resets of networks seemed to have caused it to stop - even though the options are clearly chosen correctly.
Be prepared to spend a lot of time going through the countless options to get the phone working as you wish. I am a minimalist, my idea of wallpaper is a black screen. Lots of apps that I probably would like to remove, features that I am unsure about - there is a limit to how much time one devotes to this task.
Recommendations? I don't know if I am the only one who thinks this, but I have a black phone and old eyes. Spotting and feeling the two switches on the camera body and the switch on the S-pen are near impossible. If I have a black phone, how difficult would it be to make the buttons gray, or a colorful burgundy. Does everyone else really find it easy to use the small black button on the skinny black S-pen?
I have the 1TB version, very expensive, but I am very happy with the purchase.
The Bad: My house is marginal for cell signal and absolutely no improvement with this phone over my seven year old previous phone. So lots of dropped calls at home. The "automatic switching" to WiFi doesn't seem to work properly - it did at the start but fumbling around with a tech support person with various resets of networks seemed to have caused it to stop - even though the options are clearly chosen correctly.
Be prepared to spend a lot of time going through the countless options to get the phone working as you wish. I am a minimalist, my idea of wallpaper is a black screen. Lots of apps that I probably would like to remove, features that I am unsure about - there is a limit to how much time one devotes to this task.
Recommendations? I don't know if I am the only one who thinks this, but I have a black phone and old eyes. Spotting and feeling the two switches on the camera body and the switch on the S-pen are near impossible. If I have a black phone, how difficult would it be to make the buttons gray, or a colorful burgundy. Does everyone else really find it easy to use the small black button on the skinny black S-pen?
I have the 1TB version, very expensive, but I am very happy with the purchase.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Screen glass is too weak only last a week.
on September 12, 2022
Posted by: Norvis29
from Michigan
Expertise:Expert
Screen glass is too weak only last a week. 400 repair.
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, September 14, 2022
Hi Norvis,
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as we strive to innovate and improve on the design and functionality of our products. It sounds as if your device should still be under warranty, so I’ve attached the link to the warranty department below. Please reach out to them for assistance with your screen repair. I’ve also attached the link to a screen protector and cases for your device that you can choose from. If you need any further assistance, please reach out to Samsung Support. Thank you for being a valued customer. –Bethany
smsng.us/Warranty-Info
Accessories, Chargers & Cases | Galaxy S22 & S22+ | Samsung US
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as we strive to innovate and improve on the design and functionality of our products. It sounds as if your device should still be under warranty, so I’ve attached the link to the warranty department below. Please reach out to them for assistance with your screen repair. I’ve also attached the link to a screen protector and cases for your device that you can choose from. If you need any further assistance, please reach out to Samsung Support. Thank you for being a valued customer. –Bethany
smsng.us/Warranty-Info
Accessories, Chargers & Cases | Galaxy S22 & S22+ | Samsung US
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on October 10, 2022
Posted by: Ward4444
I bought the Galaxy S22 Ultra over a month ago. But have just received it a few days ago. Love it
Written by a customer while visiting Samsung US