Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Customer Rating
3
Don't trade-in
on March 30, 2022
Posted by: Chaz
from Fla
Expertise:Intermediate
I traded in a phone I used for 1 week and they emailed me back charging $150 extra for a cracked screen when u can see that's its just a surface scratch and it says nothing about scratches in trade in but they said it was cracked
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
3
Response from Samsung USBy Charles, Samsung Care, April 1, 2022
We apologize for your experience with Galaxy S22 Ultra. We appreciate all feedback that helps us understand how to improve our products. We appreciate you giving our brand a chance. Thank you for taking the time to leave this review. Here is a link for more details regarding the trade-in process.
Trade-in; What requirements does my device have to meet in order for me to receive the trade-in value? section C
https://www.samsung.com/us/trade-in/frequently-asked-questions/
Please get in touch with us via one of the following options for further assistance:
1. Customer Care: 1800-SAMSUNG
2. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
3. Facebook Messenger: http://m.me/samsungsupport
4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Reference Number: 1144357781
Have a great day.
^Charles
Trade-in; What requirements does my device have to meet in order for me to receive the trade-in value? section C
https://www.samsung.com/us/trade-in/frequently-asked-questions/
Please get in touch with us via one of the following options for further assistance:
1. Customer Care: 1800-SAMSUNG
2. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
3. Facebook Messenger: http://m.me/samsungsupport
4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Reference Number: 1144357781
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
4
Great features
on March 19, 2022
Posted by: Jersey trucker
from New Jersey
Expertise:Intermediate
I pre-ordered my Samsung Galaxy s22 ultra on February 9th I had a hard time ordering it but I finally got through and place my order I received my phone February 21st I had a schedule the only bad thing I have to say about the phone is the battery life is lousy after that performance is good very nice looking forward I'm satisfied with my purchase
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone with Awesome Features
on March 19, 2022
Posted by: mdavidf
from Salem, OR
Expertise:Expert
The phone is a powerhouse with lots of awesome features like 100x zoom camera, large screen, and ability to tweak just about every setting imaginable. I have owned several Samsung Galaxy phones, including most of the Note series and the S22 Ultra is by far the best.
The only con is battery life. The phone has so much going on that the battery doesn't last more than a day, but I can live with it because of the great features the phone provides.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Samsund S22 Ultra
on March 31, 2022
Posted by: Carl
from FL
Expertise:Intermediate
Fast low battery no good my phone draing fast fas low battery
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Charles, Samsung Care, April 1, 2022
Hi Carl. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22 Ultra; the battery does not last the whole day. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Here are some links to help maximize the battery.
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144357395
Have a great day.
^Charles
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144357395
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
3
No internal storage card slot
on April 10, 2022
Posted by: Maggie
Expertise:Intermediate
I buy nothing but Samsung. I think Samsung knows what it does when it comes to technology & devices. Unhappy tho because this s22 ultra doesn't not come wiIth a slot to insert storage card. I usually use this cards to put in my photo device that I have in my living room
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Chrystel, Samsung Care, April 21, 2022
Hi Maggie,
Thank you for bringing this to our attention. We are saddened to hear that this did not meet your expectations, as the Galaxy S22 Ultra doesn't cater to a microSD card slot. I know disappointing it can be when some specs are no longer available. We would definitely like to look into any issues you may be having with your phone to ensure that you are getting the best experience. Please know that we are continuously improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144426563
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Gave away my Note 20 Ultra for an inferior phone..
on April 10, 2022
Posted by: Tony
from Colorado Springs
Expertise:Expert
I don't know what was I thinking but parting with my trustworthy Note 2 Ultra was a big mistake. This phone is thicker, heavier, and inferior in every aspect including speed. Battery lasts about 5-6 hours on screen time and less than 10 on daily usage. On top of that, the phone is still plagued with hardware/software issues as others reported, such as random crashes of apps and camera failure. I got over the lack of micro SD but removing MST was a huge deal breaker. Needless to say, I sold my S22 Ultra and will be switching to iPhone as there is nothing left to keep me within the Galaxy family. From the era of the S9/Note 9, every newer generation was stripping off features that left the Galaxy phones nothing more than an Android phone with AMOLED screen. Even Pixel now is better than a Galaxy, to be honest. Finally, I think Samsung really gave me an excuse to leave them and finally switch to the polished iOS ecosystem. Won't be coming back for sure. Samsung needs to change its philosophy or most likely leadership if they are to remain competitive on this faster ever-growing market.
Features
3
Performance
1
Design
3
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
no changes
on May 2, 2022
Posted by: medi
from Sacramento
Expertise:Expert
nothing has changed from my note10. Horrible camera, photos in 3:4 scale are all exposed and when you zoom in you feel this more. This phone literally does not have vibration, I don't feel the vibration at all. Speakers are bad, very bad sound quality. 5G feature is a joke. I don't get service in most places. This is for sure my last Samsung phone
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Simply the best!
on July 29, 2022
Posted by: Abdel
from Dallas, TX
Expertise:Intermediate
I've had this phone for a few weeks, and I'm loving it.
It's the best phone I've ever owned!
It's the best phone I've ever owned!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US