Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Customer Rating
5
Better Than Iphone 13 pro
on November 19, 2022
Posted by: BubbleGumYum
from New York NY
Expertise:Expert
I switched from the Iphone 13 pro to the S22 Ultra. I am amazed how fluid and responsive this phone is. I can say having an open-source device changes everything. I can customize my wallpaper, fonts, alert tones, text tones, ringtones etc. I enjoy listening to music while i play games as the Iphone does not allow you do this. The live wallpapers are wonderful. No longer do I have to hold down my finger on the screen to see it "Live" with the Ultra I am able to see it animate on its own. The camera is excellent as well. I know with the iphone 14 they upgraded to a 48MP but I think Galaxy Ultra has the best camera specs with 108 Zoom especially comparing with the 13. The WQHD resolution is amazing. When I use apps and social-Media I can see the colors pop. Yes, the battery life can be better even with a 5000MAH battery, but they make up for it with super-fast charging which is much needed. I am glad I switched from the apple ecosystem with nothing to do to a wow device where I can do everything. Who cares about having a green bubble for me it's all about productivity.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Same Junk Phone, Overpriced and for No Reason!
on December 13, 2022
Posted by: JoeHatesSamsung
from New Jersey
Expertise:Intermediate
I've had this Piece of Junk since JUNE. In the 6 months that I've had this overpriced garbage, I've come to the experienced conclusion that this phone is EXACTLY like EVERY OTHER SAMSUNG PHONE ever produced over the past 6 years. It may have a few updates, but it's the exact same garbage. Samsung has done NOTHING to do am update this garbage since before the Galaxy S5, and it shows! If they did, they would show us with tutorials and explanations of what may be different. They don't, because it's the same crap, just way overpriced for absolutely no reason at all!
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, December 16, 2022
Hello Joe,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your feedback is valuable as we continue leading the charge on innovation. I've attached some videos from our YouTube channel that show some of the amazing features of your device. Please reach out to Samsung Support, also below, for additional assistance. Thank you for being valued customer. -Bethany
Galaxy S22 Ultra: Expert Review Highlights | Samsung - YouTube Galaxy S22 Ultra: Untold Stories - Vision Booster & Heat Solution | Samsung - YouTube
Galaxy S22 Ultra: S Pen to Text | Samsung - YouTube Galaxy S22: Make Light Your Paintbrush | Samsung - YouTube
Galaxy S22 Ultra: Untold Stories – Nightography | Samsung - YouTube Galaxy S22 Ultra: How to use Nightography | Samsung - YouTube
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your feedback is valuable as we continue leading the charge on innovation. I've attached some videos from our YouTube channel that show some of the amazing features of your device. Please reach out to Samsung Support, also below, for additional assistance. Thank you for being valued customer. -Bethany
Galaxy S22 Ultra: Expert Review Highlights | Samsung - YouTube Galaxy S22 Ultra: Untold Stories - Vision Booster & Heat Solution | Samsung - YouTube
Galaxy S22 Ultra: S Pen to Text | Samsung - YouTube Galaxy S22: Make Light Your Paintbrush | Samsung - YouTube
Galaxy S22 Ultra: Untold Stories – Nightography | Samsung - YouTube Galaxy S22 Ultra: How to use Nightography | Samsung - YouTube
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
JUNK
on January 5, 2023
Posted by: Bonbon
from Madison, wi
Expertise:Expert
One of the worst phone I have had with Samsung. I never get all 5 bars like I have with all of my other samsung phones. Very disappointing and can't do anything about so stuck with this JUNK for 2 years
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 10, 2023
Hi Bonbon,
Thank you for your assessment on the Samsung Galaxy S22 Ultra. We appreciate your feedback as we aim to innovate and improve on the product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a couple links that should help with the connectivity of your device. Also, since it sounds as if your device is still under warranty, I've linked our warranty department below as well. Please reach out to them, and or Samsung Support, for assistance as needed. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Thank you for your assessment on the Samsung Galaxy S22 Ultra. We appreciate your feedback as we aim to innovate and improve on the product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a couple links that should help with the connectivity of your device. Also, since it sounds as if your device is still under warranty, I've linked our warranty department below as well. Please reach out to them, and or Samsung Support, for assistance as needed. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Camera
on January 14, 2023
Posted by: Cheryl4470
from Washington state
I was hit by a car and my phone got lots in the mix
2 months later my brother used his metal detector to locate my phone. It was in a small ditch under some snow
I know my case was a big factor in saving my phone but it still works after two months of being outside in the snow and rain
2 months later my brother used his metal detector to locate my phone. It was in a small ditch under some snow
I know my case was a big factor in saving my phone but it still works after two months of being outside in the snow and rain
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Very Disappointed
on June 11, 2023
Posted by: Chico
from Pacoima CA
Expertise:Intermediate
It was a give from my wife for Christmas. The galaxy s22 ultra. After 3 months the software started to give problems. I received about 4 software updates with in 3 months.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
3
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, June 12, 2023
Hi there Chico, thank you for sharing your feedback on your Samsung Galaxy S22 Ultra. We are more than happy to help you troubleshoot any difficulty you are experiencing with your Samsung device. Without knowing exactly what difficulty you are experiencing we have provided a link to the Samsung Support Team. They can ascertain what you are experiencing and help you resolve any difficulty. We appreciate you being a Samsung cutomer. -Elizabeth
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible
on March 10, 2022
Posted by: Ohwell
Expertise:Intermediate
Hate it.
Keyboard is pitiful. Auto correct is worse.
No shake flashlight.
Wish I could throw it in the trash.
Stuck with this piece of crap.
Keyboard is pitiful. Auto correct is worse.
No shake flashlight.
Wish I could throw it in the trash.
Stuck with this piece of crap.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Nope, unacceptable
on April 15, 2022
Posted by: Do better
from Piscataway Land
Expertise:Intermediate
Preordered to upgraded from S20+. Day 5, phone fell (once), 3' and cracked. With a tempered glass screen protector and case. Toughest glass yet, they claim.. pshh. 20+ suffered more than that over a year and didn't have this issue. Also, the screen gets a green haze now. Should've saved my money.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, Samsung Care, April 22, 2022
Hi There,
Thank you for letting us know about the status of your Galaxy S22 Ultra. We are saddened to hear about your recent experience, as the screen is damaged. I understand the importance of getting your device fixed immediately. Please know that we are looking into this one, and we want to make sure that this will be taken care of.
You may visit this link below for some guidelines on how to schedule your repair and its repair cost:
https://www.samsung.com/us/support/repair/pricing/
Here is a link to the Manufacturer's Warranty:
https://www.samsung.com/us/support/legal/mobile/#standard-limited-warranty
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144431142
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
4
Nice big phone
on March 12, 2022
Posted by: Elle
from Virginia
Very nice phone, I had to find another phone brand because I always use to get LG phones. ☹️. First Samsung phone for me, I like it pretty much the only thing I really don't care for is the curved edges but all in all I think it's a great phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US