Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Customer Rating
4
Nice phone
on March 17, 2022
Posted by: MimiJo
Expertise:Beginner
I was excited about getting this new phone until I did. I wish the battery lasted longer.
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Bad antennas
on March 18, 2022
Posted by: Ap2011
from Winterville NC
Expertise:Expert
The phone is okay they need to release an update fast. My phone loses connection with WIFI, the Bluetooth connects and reconnect time to time and the cellular antenna is not the strongest. I've searched the web and others are having the same issue.
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
2
lousy battery
on March 21, 2022
Posted by: Edmitch1957
from New Jersey
Expertise:Intermediate
I've had this phone for one month and the battery is the worst ever should have kept my note 20 plus the camera is no better than my note 20 if this the best Samsung can do this my last Samsung
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
2
Response from Samsung USBy Chrystel, Samsung Care, April 11, 2022
Hi Edmitch1957,
Thank you for getting in touch about this. We sincerely apologize for the issue you're facing, as the battery life on your Galaxy S22 Ultra is poor. I understand how essential it is to have your device work at maximum potential without worrying about the shelf life. Please know that we are continually improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144392767
Thank you for choosing Samsung. Have a great day!
^Chrystel
Thank you for getting in touch about this. We sincerely apologize for the issue you're facing, as the battery life on your Galaxy S22 Ultra is poor. I understand how essential it is to have your device work at maximum potential without worrying about the shelf life. Please know that we are continually improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144392767
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
4
I really like Samsung but...
on April 4, 2022
Posted by: Raraitu
from Chicago
Expertise:Intermediate
Hello
I bought a Samsung s22 and I gave back my old s20 ultra. My first impression was grate, the phone is much small then my old s20 ultra so I was happy. First impression it was on the color, I picked a green so I was thinking it is so cool but the pictures and actually phone was a big gap. Second I was noticing the battery doesn't last a day, not playing games or staying all day on the phone because I was working 8 hours.
My old s22 ultra the battery it last a day 1.5 days, I know, I know it is a different phone. S22 it is the basic phone and s20 ultra it is top of the line so it is hard to compare but I will.
There is a generation between and I was thanking new features, new batteries.
I chose to return because I can't get it with less than a day battery.
I bought a Samsung s22 and I gave back my old s20 ultra. My first impression was grate, the phone is much small then my old s20 ultra so I was happy. First impression it was on the color, I picked a green so I was thinking it is so cool but the pictures and actually phone was a big gap. Second I was noticing the battery doesn't last a day, not playing games or staying all day on the phone because I was working 8 hours.
My old s22 ultra the battery it last a day 1.5 days, I know, I know it is a different phone. S22 it is the basic phone and s20 ultra it is top of the line so it is hard to compare but I will.
There is a generation between and I was thanking new features, new batteries.
I chose to return because I can't get it with less than a day battery.
Overall I enjoyed the phone, Samsung it's a grate, it feels good and the materials are top quality.
Features
5
Performance
5
Design
3
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed...
on April 7, 2022
Posted by: Annie B
from Bronx, NY
Expertise:Expert
I've been trading in every year for at least 4 years now. Well, I should've stayed with the S21 Ultra. Had it 13 months and not 1 scratch on the screen and never used a screen protector. I've had the S22 Ultra barely 2 weeks and it's already riddled with scratches. Everything I'm reading online in forums says they changed the glass. Extremely disappointed and mad. The other features are on par.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
2
Value
2
Response from Samsung USBy Charles, Samsung Care, April 8, 2022
We apologize for your experience with Galaxy S22 Ultra. We appreciate all feedback that helps us understand how to improve our products. We appreciate you giving our brand a chance. Thank you for taking the time to leave this review.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144382553
Have a great day.
^Charles
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144382553
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
3
Battery Issue/Not meant for heavy phone users
on April 19, 2022
Posted by: Sky2050
For my job I require a phone to be charged consistently. This phone depletes battery life quickly. If you place it on charge and open an ongoing app, the phone won't charge. It seems like Samsung doesn't want you to do anything while the phone is charging. It even doesn't charge through PC or vehicle. Other than that, the phone works.
I would recommend this to a friend!
Features
4
Performance
2
Design
5
Value
3
Response from Samsung USBy Chrystel, Samsung Care, April 20, 2022
Hi Sky2050,
Thank you for contacting us about this and for purchasing the Galaxy S22 Ultra. We sincerely apologize for the inconvenience this has caused you, as the battery life drains quickly, and you're having trouble charging the device. I understand how essential it is to have your phone properly working and not worry about the shelf life. Please know that we are continuously improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
You may also visit this link under the "Samsung phone or tablet is not charging with a charger or wirelessly" and "Phone or tablet is not charging while connected to a PC" sections:
https://www.samsung.com/us/support/troubleshooting/TSG01001573/#phone-or-tablet-is-not-charging-while-connected-to-a-pc
Galaxy phone is not staying on or charging:
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144422246
Thank you for choosing Samsung. Have a great day!
^Chrystel
Thank you for contacting us about this and for purchasing the Galaxy S22 Ultra. We sincerely apologize for the inconvenience this has caused you, as the battery life drains quickly, and you're having trouble charging the device. I understand how essential it is to have your phone properly working and not worry about the shelf life. Please know that we are continuously improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
You may also visit this link under the "Samsung phone or tablet is not charging with a charger or wirelessly" and "Phone or tablet is not charging while connected to a PC" sections:
https://www.samsung.com/us/support/troubleshooting/TSG01001573/#phone-or-tablet-is-not-charging-while-connected-to-a-pc
Galaxy phone is not staying on or charging:
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144422246
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
1
Watch out creack screen edge
on August 21, 2022
Posted by: Samsung lover
from Buena park CA
Expertise:Intermediate
When i getting out of car i drop phone accidentally.it was light drop. But when i saw screen .i got surprised I figured maybe a little scratched .But
It cracked on me.even i had phone case.Edge screen did not strong
enough.It is super nice phone.
One drop no mercy. I got stuck with 3 years.so be aware
It cracked on me.even i had phone case.Edge screen did not strong
enough.It is super nice phone.
One drop no mercy. I got stuck with 3 years.so be aware
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
3
Response from Samsung USBy Bethany, Social Commerce, August 23, 2022
Hello. Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate all feedback as we continue to innovate and improve on the design and functionality of our products. I’ve attached a link to a screen protector for your device that would pair nicely with the case you mentioned. Also, it sounds as if your Galaxy S22 Ultra is still under warranty, so I’ve linked that below as well. Please reach out to them for assistance. Thank you for being a valued customer. –Bethany
Galaxy S22 Ultra Screen Protector Mobile Accessories - EF-US908CTEGUS | Samsung US
smsng.us/Warranty-Info
Galaxy S22 Ultra Screen Protector Mobile Accessories - EF-US908CTEGUS | Samsung US
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
5
Love, Love, Love the S22 Ultra
on August 25, 2022
Posted by: Pearl J
from Portsmouth, VA
Expertise:Intermediate
The Samsung S22 Ultra is a great phone. The pictures are amazing, the battery life is very good for me as I am not a gamer on my phone. The pen itself is a tremendous upgrade from what was on the Note 20 Ultra and if you are a die hard Note user like myself. This phone will not let you down. Do I miss the extra storage and headphones? Yes, but I have fallen in love with my Buds Live and I utilize the extra google storage and Microsoft 1TB storage. So, I'm not really missing out. The power and performance, Samsung did an amazing job with putting this phone up to replace the Note. The Note always had the TOP items on their phones and good to see Samsung trying to adhere to the same with the S22 Ultra.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US