Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Customer Rating
5
Great Workhorse
on August 14, 2023
Posted by: ssgrdg
I use this phone mosty for Instacart shoppng and all in all there are no problems. Signal comes in great and depends on where and what WiFi I use which is very important for both shopping and delivery. Also the stylus comes in handy for quick notes by writing the notes on the locked screen. Al in all I am very satisfied with this phone.
Written by a customer while visiting Samsung US
Customer Rating
1
unhappy customer
on August 12, 2023
Posted by: mdriven
from Wellington, Florida
Expertise:Intermediate
Beyond disappointed with Samsung. Ive had the S22 Ultra phone for 15 months now and since mid-July, I am unable to get any reception 90 percent of the time. Ive called my provider as well as Samsung, and because its out of warranty, they are unwilling to help me. Phone is not cracked but I assume its software issue which Ive gone as far as restoring it to factory. I am forced to buy a new phone. Loved it until it was non-functional but is it their tactic?
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
2
Response from Samsung USBy Debra, Social Commerce, August 14, 2023
Hi Mdriven,
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S22 Ultra. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Galaxy phone is experiencing low signal, or even no signal at all, you may be unable to connect to the internet, and its ability make or receive phone calls may be limited. When you have the free time in your day, please check out the article titled, "Samsung phone has poor signal and cannot use data or make calls" to help you resolve what you have been experiencing with your device's poor signal. Please feel free to contact Samsung Support if you would like any further assistance, if you have any questions, or if you would like to share any additional feedback with us regarding your Galaxy S22 Ultra. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Thanks for taking the time out of your hectic day to share your thoughts with us about your Samsung Galaxy S22 Ultra. We appreciate your directness as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most incredible experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Galaxy phone is experiencing low signal, or even no signal at all, you may be unable to connect to the internet, and its ability make or receive phone calls may be limited. When you have the free time in your day, please check out the article titled, "Samsung phone has poor signal and cannot use data or make calls" to help you resolve what you have been experiencing with your device's poor signal. Please feel free to contact Samsung Support if you would like any further assistance, if you have any questions, or if you would like to share any additional feedback with us regarding your Galaxy S22 Ultra. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Written by a customer while visiting Samsung US
Customer Rating
5
The best!
on August 9, 2023
Posted by: BaymarshFoodie
I have had this since it first came out. M pictures are absolutely amazing! Love this phone
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on August 6, 2023
Posted by: Luv new phone
from Boise Idaho
Expertise:Intermediate
My s22 was practically given to me from Verizon. My s21 plus was stolen in Milan Italy. The s22 is a great improvement. Really happy with new phone. Spent three days reinstalling my stuff. Didn't have old phone to clone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Loses network service and cant make phone calls.
on August 4, 2023
Posted by: Nikki
Expertise:Intermediate
I bought this phone in March of 2022. Absolutley loved the camera and everything about it. The only cell phones I have owned were all Samsung so I was excited to finally splurge and get one of the higher scale models.
It is now Aug 2023 and this phone is complete garbage. For the third time now since owning this phone it has completely lost all forms of service. I cant make phone calls, I cant go on the internet. Nothing. It has said "Emergency calls only" for three days now. If I am lucky I can find one small area where I can quickly send a text and hope that it goes through, but thats it. I have done all the resets, gone down the list of issues, messed with the sim card. Nothing helped. I am so done with Samsung. I have 700$ left to pay on this phone and its already garbage. I think I will finally be making the switch to Apple, as much as I cant stand them, atleast they dont have issues.
It is now Aug 2023 and this phone is complete garbage. For the third time now since owning this phone it has completely lost all forms of service. I cant make phone calls, I cant go on the internet. Nothing. It has said "Emergency calls only" for three days now. If I am lucky I can find one small area where I can quickly send a text and hope that it goes through, but thats it. I have done all the resets, gone down the list of issues, messed with the sim card. Nothing helped. I am so done with Samsung. I have 700$ left to pay on this phone and its already garbage. I think I will finally be making the switch to Apple, as much as I cant stand them, atleast they dont have issues.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
4
Value
1
Response from Samsung USBy Debra, Social Commerce, August 7, 2023
Salutations Nikki,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S22 Ultra. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Galaxy phone is experiencing low signal, or even no signal at all, you may be unable to connect to the internet, and its ability make or receive phone calls may be limited. If you are having trouble sending or receiving text messages, or they seem slow, it is usually an issue with the carrier or its service. Other times, iMessage may still be enabled if you just switched from an iPhone, which could make texts get stuck in limbo. If you are unable to make calls from your phone, there could be a problem with your phone's SIM card, damage to your phone, or an issue with your account or carrier. For your convenience, I have included a few links to articles titled, "Samsung phone has poor signal and cannot use data or make calls," "Messages on Samsung phone are slow, do not send, or cannot be received," and "Galaxy phone is unable to make or receive calls." These articles are filled with troubleshooting steps to help you resolve what you have been experiencing with your Galaxy S22 Ultra's connectivity. Please go through these troubleshooting steps outlined in articles then if you would like further assistance afterwards, feel free to reach out to Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
https://www.samsung.com/us/support/troubleshooting/TSG01001613/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S22 Ultra. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Galaxy phone is experiencing low signal, or even no signal at all, you may be unable to connect to the internet, and its ability make or receive phone calls may be limited. If you are having trouble sending or receiving text messages, or they seem slow, it is usually an issue with the carrier or its service. Other times, iMessage may still be enabled if you just switched from an iPhone, which could make texts get stuck in limbo. If you are unable to make calls from your phone, there could be a problem with your phone's SIM card, damage to your phone, or an issue with your account or carrier. For your convenience, I have included a few links to articles titled, "Samsung phone has poor signal and cannot use data or make calls," "Messages on Samsung phone are slow, do not send, or cannot be received," and "Galaxy phone is unable to make or receive calls." These articles are filled with troubleshooting steps to help you resolve what you have been experiencing with your Galaxy S22 Ultra's connectivity. Please go through these troubleshooting steps outlined in articles then if you would like further assistance afterwards, feel free to reach out to Samsung Support. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001598/
https://www.samsung.com/us/support/troubleshooting/TSG01001439/
https://www.samsung.com/us/support/troubleshooting/TSG01001613/
Written by a customer while visiting Samsung US
Customer Rating
5
Camera is exciting. The screen is totally awesome
on July 31, 2023
Posted by: Ghost
I brought this a month ago works like a helical charger. Of all the phones I've this one is great. I recommend it for all that love to see great quality video's
Written by a customer while visiting Samsung US
Customer Rating
5
☆☆☆☆☆
on July 27, 2023
Posted by: LiLE
from San Antonio Tx
Expertise:Intermediate
This is the ultimate gaming/telephone/etc..etc..
On D market, if you've been living under a rock for the past decade Trust my vibes this is A must have.
On D market, if you've been living under a rock for the past decade Trust my vibes this is A must have.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Only 1 year of life
on July 20, 2023
Posted by: Angel
I bought this phone last year. Only one year of life. Right after the warranty expired, simply die for no reason. No water in, no drops, zero scratches simply die and won't charge at all. Bad deal an expensive phone for one year of life. Sad.
No, I would not recommend this to a friend.
Features
1
Performance
1
Value
1
Response from Samsung USBy Debra, Social Commerce, July 20, 2023
Howdy Angel,
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S22 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. As you know, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that can be added to your eligible devices which extends physical damage coverage to protect your investment? Samsung Care+ is great for those unanticipated situations that we sometimes find ourselves in, like forgetting your device in the seat of your taxi on your way to catch your flight, having your phone stolen from your bag, taking an impromptu dip in the pool with your phone in hand, to dropping your phone and shattering your screen. We have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life and that is our top priority. If your Galaxy phone or tablet is draining quickly and doesn't seem to charge at all, doesn't charge past 85%, doesn't charge when connected to a PC, or doesn't charge when connected to Samsung DeX, there are a couple of things that may be causing the problem. For example, you may simply need to replace a worn-out USB cable, or make sure you're using the correct charger. When you have the free time in your schedule, please check out the article that I have included below titled, "Galaxy phone or tablet will not charge" that contains some quick troubleshooting steps that you can do without any outside assistance. If you would like further assistance afterwards, please feel free to contact Samsung Support when it is most convenient for you. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001573/
Thanks for taking the available time out of your busy day to share your thoughts with us about your Samsung Galaxy S22 Ultra. We appreciate your candor as we make every effort to improve the design and functionality of our product line. Our goal is for our customers to feel like they are having the most ideal experiences while using our products. As you know, Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Did you know that we also offer Samsung Care+ that can be added to your eligible devices which extends physical damage coverage to protect your investment? Samsung Care+ is great for those unanticipated situations that we sometimes find ourselves in, like forgetting your device in the seat of your taxi on your way to catch your flight, having your phone stolen from your bag, taking an impromptu dip in the pool with your phone in hand, to dropping your phone and shattering your screen. We have over 700 authorized repair locations nationwide to take your devices to be repaired so you can get back quickly to what you enjoy doing most in life and that is our top priority. If your Galaxy phone or tablet is draining quickly and doesn't seem to charge at all, doesn't charge past 85%, doesn't charge when connected to a PC, or doesn't charge when connected to Samsung DeX, there are a couple of things that may be causing the problem. For example, you may simply need to replace a worn-out USB cable, or make sure you're using the correct charger. When you have the free time in your schedule, please check out the article that I have included below titled, "Galaxy phone or tablet will not charge" that contains some quick troubleshooting steps that you can do without any outside assistance. If you would like further assistance afterwards, please feel free to contact Samsung Support when it is most convenient for you. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001573/
Written by a customer while visiting Samsung US