Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Customer Rating
3
Decent phone
on July 10, 2022
Posted by: Mrcruz
from Pennsylvania
Expertise:Intermediate
Gets hot,using camera zoom it takes bad photos like the moon and stars for instance also camera switches lenses making it almost impossible to use with a telescope.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
5
Value
3
Response from Samsung USBy Bethany, Social Commerce, July 25, 2022
Hi Mr. Cruz,
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. I’ve attached a link that should be of help with the temperature of your device. Also some links from Samsung’s YouTube channel that will help with taking pictures. Thank you for being a valued customer. –Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
Galaxy S22: Level up your photos with Expert RAW | Samsung - YouTube
Galaxy S22 Ultra: How to use Nightography | Samsung - YouTube
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. I’ve attached a link that should be of help with the temperature of your device. Also some links from Samsung’s YouTube channel that will help with taking pictures. Thank you for being a valued customer. –Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
Galaxy S22: Level up your photos with Expert RAW | Samsung - YouTube
Galaxy S22 Ultra: How to use Nightography | Samsung - YouTube
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect but camera Overhyped
on March 29, 2022
Posted by: Moomio
from New York, NY
Expertise:Expert
I have been a Samsung Galaxy user since the s6. I upgraded from the s10+ and the difference is amazing and significant. I have to say the clarity of the screen is insane. Hold it next to an older Galaxy and you will be shocked by the difference. I haven't used the s-pen much, but the latency is almost zero and it is the first pen device that actually feels like you are writing with a real pen. Impressive.
As for the camera, because of all the hype, I was expecting something overly spectacular that was going to wow me. Although the photos are great, my eyes can't really notice any extreme difference in quality. I will say that the colors I am getting in my photos are more realistic than any other phone camera I have ever used. I have taken some 8k video, but don't have an 8k monitor to view it on. I have noticed some delay in 8k replay on the phone, perhaps closing all background apps and changing some of the performance settings will resolve this?
Otherwise this phone is a performance and battery beast. I have had mine on full performance mode and keep the screen brightness high. If I am paying for a flagship model, I am not going to throttle it to save a little battery life. I have not once run it below 15% and this is after a 4 hour drive using navigation and my nieces stealing it to play Roblox for 2 hours!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on June 2, 2022
Posted by: Nabeel
I bought In March, great camera high speed.......little bit heating issue
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Not impressed
on June 20, 2022
Posted by: User
from Earth
Expertise:Expert
phone does not match the price tag.
upgrading from note8
Note 8 screen was better, it was slimmer, fingerprint unlock worked every time, worked without lag for 3 years.
This phone is lagging freezing screen feels weird
Fingerprint sensor works about 60%of the time
screen is already scratched even though it supposed to have better scratch resistance than note 8
Note 8 lasted almost a year before i noticed scratches on it
upgrading from note8
Note 8 screen was better, it was slimmer, fingerprint unlock worked every time, worked without lag for 3 years.
This phone is lagging freezing screen feels weird
Fingerprint sensor works about 60%of the time
screen is already scratched even though it supposed to have better scratch resistance than note 8
Note 8 lasted almost a year before i noticed scratches on it
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 23, 2022
Thank you for your feedback on the Samsung Galaxy S22 Ultra. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. Thanks again for being a Samsung customer.
Written by a customer while visiting Samsung US
Customer Rating
5
Relieved..I love it.
on July 31, 2022
Posted by: Phonedropper
from Clearwater
Expertise:Intermediate
Honestly I got super worried reading reviews after my husband told me he swapped my s20+ with s22ultra ..it came and it sat in the box for days but I've been using it now for a couple weeks and it's so much better...battery lasts me all day and I use my phone alot music games GPS photos. Camera is far superior and it's nice to have a stylus back. I got 256gb cuz I like to keep a lot of junk on my phone and no SD card is a set back. I've been a samsung user for about 10 years my husband likes to have the latest phones he swapped from the iPhone 13pro (tried iPhone for a year and hated it) and he is much happier being back with samsung too. Iphone does take a better photo though.
But more than anything. I'm a phone dropper (also a phone misplacer)..every samsung I've had ive shattered or cracked the screen. I have the samsung flip cover on this s22 nothing special and I dropped it FOUR times today onto pavement and shockingly it's still entirely intact. Getting an otterbox though not taking any more chances.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Wha a huge disappointmen in every aspect
on August 10, 2022
Posted by: Lesuth
from Maryland
Expertise:Expert
It has never been so hard to take a shot the auto focus is a mess, worse face recognition ever, for heavy gamers this cellphone overheat way too much and the display sensitivity is below average, even with great connectivity to any internet most of the heavy games like call of duty will lag from time to time making it really annoying I can keep going with my review way more but this is enough for never ever try a Samsung cellphone again is not worth half of the price
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, August 12, 2022
Hi Lesuth,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we continue to innovate and improve on the design and functionality of our products. With your screen being slow to respond, you can increase the touch sensitivity by going into Settings>tap Display > Touch sensitivity to enable. I’ve attached a link that should be of use concerning keeping your device at its normal temperature. Please feel free to contact Samsung Support for any further assistance. Thank you for being a valuable customer. –Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we continue to innovate and improve on the design and functionality of our products. With your screen being slow to respond, you can increase the touch sensitivity by going into Settings>tap Display > Touch sensitivity to enable. I’ve attached a link that should be of use concerning keeping your device at its normal temperature. Please feel free to contact Samsung Support for any further assistance. Thank you for being a valuable customer. –Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Worst phone ever
on September 29, 2022
Posted by: Ale96
from NC
Expertise:Expert
Worst phone ever!
It's been 4-6 months with my 2 phones and mine stopped working 4 months in and had to get a replacement. Same phone just "" new. Trash phone still won't work and now just tonight my husband's phone went to reset and never turned back on so now he needs a phone. Both were bought same time. So now what 4 phones?? DO NOT RECOMMEND WASTING YOUR MONEY OR TIME!!
It's been 4-6 months with my 2 phones and mine stopped working 4 months in and had to get a replacement. Same phone just "" new. Trash phone still won't work and now just tonight my husband's phone went to reset and never turned back on so now he needs a phone. Both were bought same time. So now what 4 phones?? DO NOT RECOMMEND WASTING YOUR MONEY OR TIME!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, September 30, 2022
Hi Ale96,
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate your feedback as we always strive to improve on the designs and functionality of our devices. Please reach out to Samsung Support, attached below for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate your feedback as we always strive to improve on the designs and functionality of our devices. Please reach out to Samsung Support, attached below for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Really awesome! Some personal preference issues
on March 16, 2022
Posted by: Orchdork
from UT
This phone is fantastic! Beautiful build, amazing camera (the 10x zoom is SUPER detailed and clear), great speed, but there is one problem that is just personal preference. You're not able to separate the general text message sound from the main notification sound. You can set different sounds for single people and groups, but not for receiving a text from anybody else.
This is a big deal, just for me (I'm not sure anybody else likes this), and I'm really hoping Samsung brings back the general SMS tone setting. Thank you! (The phone is still fantastic in almost every other way)
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US