Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Customer Rating
1
No SD I'm done! Fake iPhone
on October 25, 2022
Posted by: CorvetteTrev
from Westport, CT
Expertise:Expert
No SD CARD. BATTERY GETS HOT. NO BLACK AND WHITE WITH BLUE, GREEN, YELLOW, OR RED ONLY PHOTOS, (like the Note 2 had) no text message read back out loud. Speed up, slow down, different accents. I loved those two features. Infrared was nice. This seems like a spy phone for big tech and lacks the little things that matter to the end user. 1 star because it can make a call. Cloud storage is a scam.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
2
Value
2
Response from Samsung USBy Bethany, Social Commerce, October 27, 2022
Hello,
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate your feedback as we continue to bring our consumers the best in product design and functionality. I've attached a link that should be of use with keeping your device at a normal temperature. If you need further assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. -Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate your feedback as we continue to bring our consumers the best in product design and functionality. I've attached a link that should be of use with keeping your device at a normal temperature. If you need further assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. -Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Mr
on March 15, 2022
Posted by: Seabees
from Inez,Kentucky
Less than a month and the battery life isn't any good single ain't no better than a sucky iPhone 13 pro max my iPhone 11 was better than both
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Great but easily compromised
on August 16, 2022
Posted by: S22hater
from Doesn't matter they can mock location lol
Expertise:Intermediate
I thought it was the best phone when I got it until someone started hacking it and I realized the pen has features for air control where someone can mock your location and even while in safe mode they can control it in the background accepting any terms they want without your acknowledge
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
1
Value
3
Response from Samsung USBy Bethany, Social Commerce, August 18, 2022
Hello. Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate all feedback as we continue to innovate and improve on the design and functionality of our products. Please reach out to Samsung Support, attached below, for assistance with air control. Thank you for being a valued customer. –Bethany
smsng.us/Samsung-Support
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Camera Is Horrible
on April 9, 2022
Posted by: Dark Storm
from Winston-Salem, NC
Expertise:Intermediate
Listen, for the little features they call upgrades, you won't miss them even if you tried out the 22 ultra. The Camera is garbage compared to the Note 20 regular. Auto HD is no longer an option, so your pictures are dark. The Flash Light is noticeably dimmer than the s20 note. There is no noticeable difference in processing speed, and the fact that they took away memory expansion means they are trapping you into spending hundreds of dollars more for adequate memory storage vs a few dollars for memory card. S22 Ultra is a rip-off.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
A Big Miss; then a Foul and finally a Hit????
on April 9, 2022
Posted by: MRBIGRED
from New York, NY
Expertise:Expert
I've been a SAMSUNG customer/fan since 2012. I Ordered/Purchased the Galaxy S22 Ultra from on 3/2/22 with scheduled delivery setup for 4/8/22. Phone arrived and was setup using WiFi/Smart Switch on 3/28/22. I immediately noticed that phone was running "Mad Hot" during calls/use/charging (Very sadly reminiscent of the SAMSUNG Galaxy S7 debacle, which I also owned/returned). Next, my new SAMSUNG phone started shutting off and on, at a very rapid rate, by itself. I contacted my carrier and an exchange was setup, at my local wireless store. Techs had endless problems transferring my personal data from the defective S22 Ultra to the new replacement S22 Ultra, due to the defective S22 Ultra constantly shutting down. I ended up successfully doing Smart Switch transfers, at home, using my WiFi. Next, I had to trek to FedEx to return the defective phone. Just after FedExing the defective phone, I attempted to photograph my FedEx receipt, as I needed to get my sales tax on the defective phone refunded....YES, I NOW HAD TO PAY SALES TAX ON TWO PHONES!!! Unfortunately, THE CAMERA on the replacement S22 Ultra phone was inoperable. The Camera App was BLANK!!! I immediately contacted SAMSUNG Customer Service/Tech Support, and a Tech fixed my replacement Galaxy S22's camera function. All in all, not an enjoyable, albeit uber time-consuming break-in period with my new SAMSUNG product. I really looked forward to upgrading from my SAMSUNG Galaxy 9+, but the experience thus far, has been one catastrophe after another. I felt very let-down by SAMSUNG and their severely poor product quality control. Now, I only hope that I will be able to update this review with some positive updates. Wish me luck.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Galaxy S22 ULTRA review
on July 23, 2022
Posted by: Shane
from Riverside, OH
Expertise:Beginner
It's totally worth the upgrade from a Note 10+! I recommend it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Galaxy S22 Ultra
on July 29, 2022
Posted by: Ruthann877
from Glenallen, mo
I received my phone a month ago. I am absolutely in love with this phone.
All my pictures come out very vibrant. Phone is working perfectly.
All my pictures come out very vibrant. Phone is working perfectly.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Dont believe every hateful comment or review!!
on March 23, 2022
Posted by: Critically Clutch
from Tennessee
Expertise:Expert
The phone is everything they say it is and the only reason the battery life "sucks" (as many say) or the fact that the cameras work great "when they work" is for one very important reason that many are forgetting. It is still so new its still green behind the ears. It hasnt had ANY substantial software updates or anything ither than the "day one" update that literally just happened a month after release. People keep saying, "my s9 ran so much smoother or my note 10 etc etc.. im writting this on the wifes note 8 and its super buttery smooth BUT again, ALL these phones are years old and tons of updates. So cut Samsung some credit where credit is due, they are back ordered due to highest release demands EVER because the phone is soo good and youre mad you have to wait. Grow up people. Give it time.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US