Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Customer Rating
1
USB charging port issue in 6 months
on September 2, 2023
Posted by: DanTheManDeLion
from Sterling, VA
Expertise:Intermediate
I am coming from OnePlus 7 Pro. I bought this device 6 months ago and I love the camera, but Samsung always has issue with their USB charging port. I started getting the "moisture detected" issue last week, I cleaned the port, air dried, and cleared the cache but no luck. And no, I don't submerge or get my phone wet. Now that I remember, I owned an S3 and S5 in the past, and I replaced both of the USB ports. It's a great phone if it doesn't have a problem. I am kind of regretting going back to Samsung. It's an expensive phone and we shouldn't be replacing the USB port in just 6 months of ownership.
Response from Samsung USBy Debra, Social Commerce, September 4, 2023
Hi there DanTheManDeLion,
Thanks for taking the opportunity to review your Samsung Galaxy S22 Ultra. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to protecting your investments. Samsung Care+ comes in handy for those unexpected situations in life like leaving your phone behind on the train, having it stolen from your bag, taking an unanticipated dip in the lake with your phone in hand, or dropping it and shattering the screen. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life. Samsung devices will not charge if moisture is present in the charging port when it is plugged in. This is a preventative measure added to avoid corrosion, and you will still be able to charge with a wireless charger on supported devices. A popup message will display in the event a charger is plugged in while moisture is present in the charging port. When you have the free time out of your busy day, please take a look at the article that I have linked below for you titled, " Moisture in water-resistant Samsung phone or tablet's charging port" for some helpful troubleshooting steps that you can take to help resolve what you have been experiencing with your Galaxy S22 Ultra. Please do not hesitate to reach out to Samsung Support if you would like any further assistance and/or troubleshooting.
Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001449/
Thanks for taking the opportunity to review your Samsung Galaxy S22 Ultra. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. We also offer Samsung Care+ that can be added to eligible devices that would offer you the ultimate peace of mind when it comes to protecting your investments. Samsung Care+ comes in handy for those unexpected situations in life like leaving your phone behind on the train, having it stolen from your bag, taking an unanticipated dip in the lake with your phone in hand, or dropping it and shattering the screen. Plus, having over 700 authorized repair locations to take your device to helps you get back to what you love most in life. Samsung devices will not charge if moisture is present in the charging port when it is plugged in. This is a preventative measure added to avoid corrosion, and you will still be able to charge with a wireless charger on supported devices. A popup message will display in the event a charger is plugged in while moisture is present in the charging port. When you have the free time out of your busy day, please take a look at the article that I have linked below for you titled, " Moisture in water-resistant Samsung phone or tablet's charging port" for some helpful troubleshooting steps that you can take to help resolve what you have been experiencing with your Galaxy S22 Ultra. Please do not hesitate to reach out to Samsung Support if you would like any further assistance and/or troubleshooting.
Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01001449/
Written by a customer while visiting Samsung US
Customer Rating
1
Can't charge. Total trash
on September 11, 2023
Posted by: Jaye
from Seattle
Expertise:Intermediate
Could barely charge it 2 weeks after getting it. Total trash.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Debra, Social Commerce, September 18, 2023
Hello there Jaye,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S22 Ultra. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Galaxy phone or tablet is draining quickly and doesn't seem to charge at all, doesn't charge past 85%, doesn't charge when connected to a PC, or doesn't charge when connected to Samsung DeX, there are a couple of things that may be causing the problem. For example, you may simply need to replace a worn-out USB cable, or make sure you're using the correct charger. Check out the article that I have linked below titled, "Galaxy phone or tablet will not charge" for some quick troubleshooting steps that you can take that may help you resolve what you have been experiencing with your device. If you would like any further assistance, if you have any questions for us, or if you would like to share any other feedback with us, please do not hesitate to contact Samsung Support. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S22 Ultra. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. If your Galaxy phone or tablet is draining quickly and doesn't seem to charge at all, doesn't charge past 85%, doesn't charge when connected to a PC, or doesn't charge when connected to Samsung DeX, there are a couple of things that may be causing the problem. For example, you may simply need to replace a worn-out USB cable, or make sure you're using the correct charger. Check out the article that I have linked below titled, "Galaxy phone or tablet will not charge" for some quick troubleshooting steps that you can take that may help you resolve what you have been experiencing with your device. If you would like any further assistance, if you have any questions for us, or if you would like to share any other feedback with us, please do not hesitate to contact Samsung Support. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
1
Trash
on September 26, 2023
Posted by: Ryan
Expertise:Expert
Screen cracks from nothing. I've replaced two screens. Both times I had a case and tempered glass screen.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Debra, Social Commerce, September 26, 2023
Hi there Ryan,
Thanks for taking the opportunity to review your Samsung Galaxy S22 Ultra. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Were you aware that we offer Samsung Care+ that can be added to your eligible devices to protect your investment? Samsung Care+ is wonderful to have during those unexpected situations in life that we occasionally find ourselves in like leaving your phone behind in an Uber, having it stolen from your bag, taking an impromptu dip in the pool with your phone in your hand, to dropping your phone and shattering the screen while bringing in the last bag of groceries. Talk about the ultimate peace of mind when it comes to protecting your investments! Our partners at UbreakIfix are also waiting on standby to assist you with your repair needs! Let us know if you have any questions for us or if you would like any further assistance. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
https://www.ubreakifix.com/
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thanks for taking the opportunity to review your Samsung Galaxy S22 Ultra. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Were you aware that we offer Samsung Care+ that can be added to your eligible devices to protect your investment? Samsung Care+ is wonderful to have during those unexpected situations in life that we occasionally find ourselves in like leaving your phone behind in an Uber, having it stolen from your bag, taking an impromptu dip in the pool with your phone in your hand, to dropping your phone and shattering the screen while bringing in the last bag of groceries. Talk about the ultimate peace of mind when it comes to protecting your investments! Our partners at UbreakIfix are also waiting on standby to assist you with your repair needs! Let us know if you have any questions for us or if you would like any further assistance. Thank you for being a loyal Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
https://www.ubreakifix.com/
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible phone - Water issues after light rain
on September 28, 2023
Posted by: CK333333
Water in Sim ruined phone. 1-yr warranty is terrible. After 10+ yrs as a Samsung user I'm going a different route.
Features
3
Performance
2
Design
1
Value
1
Response from Samsung USBy Debra, Social Commerce, September 28, 2023
Hey there CK333333,
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S22 Ultra. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Unfortunately, the Galaxy S22 Ultra is not impervious to dust and water damage in any situation. It is important that all compartments are closed tightly. Did you know that we offer Samsung Care+ that can be added to your eligible devices to protect your investment? Samsung Care+ is great to have during those unexpected situations in life that we occasionally find ourselves in like leaving your phone behind on the train, having it stolen from your bag, taking an impromptu dip in the pool with your phone in your pocket, to dropping your phone and shattering the screen. Talk about the ultimate peace of mind when it comes to protecting your investments! Please do not hesitate to reach out to Samsung Support if you have any questions or if you would like any further assistance. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the free time out of your busy day to share your thoughts with us about your Samsung Galaxy S22 Ultra. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Unfortunately, the Galaxy S22 Ultra is not impervious to dust and water damage in any situation. It is important that all compartments are closed tightly. Did you know that we offer Samsung Care+ that can be added to your eligible devices to protect your investment? Samsung Care+ is great to have during those unexpected situations in life that we occasionally find ourselves in like leaving your phone behind on the train, having it stolen from your bag, taking an impromptu dip in the pool with your phone in your pocket, to dropping your phone and shattering the screen. Talk about the ultimate peace of mind when it comes to protecting your investments! Please do not hesitate to reach out to Samsung Support if you have any questions or if you would like any further assistance. Thank you for being a valued Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Samsung-Care-Plus
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Customer Rating
1
Will not connect to mobile network
on October 6, 2023
Posted by: JenS
from Kansas
Expertise:Expert
I have had this phone for 14 months (2 months out of warranty) and the phone will no longer connect to a mobile network. I have factory restarted the phone, changed SIM cards, etc and nothing has fixed the issue. I was told by T Mobile that it is an internal defect with the phone and there’s nothing they can do. This will be the last Samsung phone I will have. A phone should last longer than 14 months with normal use.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Social Commerce, October 6, 2023
Salutations JenS,
Thanks for taking the opportunity to review your Samsung Galaxy S22 Ultra. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. When you have the available time out of your busy day, please take a moment to review the article that I have linked below for you titled, "Issues with mobile network connection on Samsung phone or tablet" to help resolve what you may be experiencing with your connectivity on your Galaxy S22 Ultra. Feel free to reach out to Samsung Support afterwards if you would like further assistance. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Thanks for taking the opportunity to review your Samsung Galaxy S22 Ultra. We appreciate your transparency as we strive in providing the best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most marvelous experiences when using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Depending on your region and environment, your device may temporarily disconnect from your mobile network or have a slow network connection. This may be due to your subscribed plan, access region, and mobile network settings. When you have the available time out of your busy day, please take a moment to review the article that I have linked below for you titled, "Issues with mobile network connection on Samsung phone or tablet" to help resolve what you may be experiencing with your connectivity on your Galaxy S22 Ultra. Feel free to reach out to Samsung Support afterwards if you would like further assistance. Thank you for being a dedicated Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Written by a customer while visiting Samsung US
Customer Rating
1
Extremely disappointed
on November 27, 2023
Posted by: Cindy
I've always owned notes and loved them. This phone is the worst. I purchased it last November and have had nothing but issues with it from the day I got it. It is too soon to trade it, but as soon as I'm able to get rid of this costly piece of junk I will. There is nothing positive to say about this phone. I believe I got a lemon.
Response from Samsung USBy Social Commerce, November 27, 2023
Hello there Cindy,
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S22 Ultra. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without having any information available regarding what you may be experiencing with your Galaxy S22 Ultra and without being able to ask you any follow-up questions in response to what you have shared with us in your review, I recommend reaching out to Samsung Support at your earliest convenience for further assistance and/or help with troubleshooting your device. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Thank you for finding the available time out of your lively day to share your sentiments with us about your Samsung Galaxy S22 Ultra. We appreciate your honesty as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most unforgettable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Without having any information available regarding what you may be experiencing with your Galaxy S22 Ultra and without being able to ask you any follow-up questions in response to what you have shared with us in your review, I recommend reaching out to Samsung Support at your earliest convenience for further assistance and/or help with troubleshooting your device. Thank you for being a steadfast Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Facebook-Messenger
smsng.us/Warranty-Info
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
Written by a customer while visiting Samsung US
Ratings-Only Reviews
Based on the average of (34) ratings-only reviews
Overall Customer Rating
4.8
Would recommend? Yes
(
6 out of
6)
Design
4.9
Features
4.9
Performance
4.9
Value
4.4