Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Customer Rating
5
No np
on March 17, 2022
Posted by: Stuch
from Michigan
Expertise:Expert
I bought this phone last week and I love it so far
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
All around phone and reasonable substitute to N20U
on March 16, 2022
Posted by: Sandeep
from California
Expertise:Intermediate
Its been 2 weeks since I had the phone. I feel almost at home coming from Note 20 Ultra. The performance and everything almost feel the same. The camera may be a tad bit better. I do no see to much of the difference with performance but I do see it has upgraded 5G modem and the speeds with which its transferring data is mind boggling. I got ~500MBPS on T-mobile. So all in all a good substitute for note lovers especially coming from Note 9-> Note 20 U-> S22U
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Big Disappointment to Galax S22 Ultra, 512GB
on March 16, 2022
Posted by: Jackie
from Philadelphia, PA
Expertise:Expert
I've used my Galaxy S22 Ultra (512GB, Green) for two weeks, and this phone keeps making me disappointed daily. I've been using Galaxy from Note 1, 3, 7, 9, and 10+. I love using S Pen.
First of all, my new S pen has an odd smell like burning plastic which makes me very uncomfortable to use it because of the smell. Second, the phone gets warmer easily when I watch movies and use apps, and even I feel hot when I talk on the phone without using any additional devices like earbuds. Third, its sound is not good quality. I have to make the maximum of the volume to use its speakerphone for a phone call. Of course, its volume is not good enough for watching movies or dramas. Forth, this phone is heavier than I expected. Fifth, its camera quality is not impressive except its zoom function. Sixth, its body color (Green) is not pretty nor stylish. I can add more of my disappointments about this phone...but I stop here. Now, I am looking for a way of returning this phone since I haven't sent my Galaxy Note 10+ for the trade-in yet. I think the best phone is the Note 10+, but it is over three year old, so I am a kind of a dilemma. As a Samsung's loyal customer, I am pretty much frustrated at the quality of my new phone: Galaxy S22 Ultra.
First of all, my new S pen has an odd smell like burning plastic which makes me very uncomfortable to use it because of the smell. Second, the phone gets warmer easily when I watch movies and use apps, and even I feel hot when I talk on the phone without using any additional devices like earbuds. Third, its sound is not good quality. I have to make the maximum of the volume to use its speakerphone for a phone call. Of course, its volume is not good enough for watching movies or dramas. Forth, this phone is heavier than I expected. Fifth, its camera quality is not impressive except its zoom function. Sixth, its body color (Green) is not pretty nor stylish. I can add more of my disappointments about this phone...but I stop here. Now, I am looking for a way of returning this phone since I haven't sent my Galaxy Note 10+ for the trade-in yet. I think the best phone is the Note 10+, but it is over three year old, so I am a kind of a dilemma. As a Samsung's loyal customer, I am pretty much frustrated at the quality of my new phone: Galaxy S22 Ultra.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
4
Really awesome! Some personal preference issues
on March 16, 2022
Posted by: Orchdork
from UT
This phone is fantastic! Beautiful build, amazing camera (the 10x zoom is SUPER detailed and clear), great speed, but there is one problem that is just personal preference. You're not able to separate the general text message sound from the main notification sound. You can set different sounds for single people and groups, but not for receiving a text from anybody else.
This is a big deal, just for me (I'm not sure anybody else likes this), and I'm really hoping Samsung brings back the general SMS tone setting. Thank you! (The phone is still fantastic in almost every other way)
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Honest Opinion
on March 16, 2022
Posted by: Jesse
Expertise:Intermediate
I don't understand why so many reviews on this phone aren't favorable. I have an S22 Ultra and it's the best phone I've owned. I was honestly trying to decide whether to join my wife and get an IPhone 13 Pro Max or this as they're both great phones, but I'm glad I got this one. It's incredibly fast at gaming, browsing, and data transfers. Call quality and connection strength is even a bit better than my wife's phone and any bluetooth connections are nearly instantaneous without hiccups. I honestly don't use the S pen too much so I can't speak on that but everything else is fantastic. Camera is excellent with no issues, voice assistant is in some ways better or worse than Siri but great overall, speaker sound quality is almost as clear and loud as the 13 ProMax which is great, and the battery life has been really good too. Sure my wife's 13 ProMax lasts about 2-2.5 hours more at the end of the day which is crazy, but my S22 Ultra also charges up in nearly half the time which for me is more helpful. If I'm being completely honest both phones are the best you can buy right now and each one will be better than the other in certain areas (for instance I slightly prefer the flat screen edge of the Iphone over my curved screen) but overall, at least for me, the S22 Ultra has been a stellar phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Storage no expandable storage
on March 16, 2022
Posted by: Samcant
from Dallas,TX
Expertise:Intermediate
Not happy at all I love Samsung but I hate it when they take away expandable storage not trying to buy storage on the cloud this is not Apple
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
4
great phone
on March 16, 2022
Posted by: William
from North Carolina
Expertise:Intermediate
I had a note 5 and upgraded to the S22 Ultra. I love both the pbones. I love the stylus for writing notes and the camera is amazing.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Traded My Note 20 Ultra For This?
on March 15, 2022
Posted by: GLW3
from U.S.A.
Expertise:Expert
First off, this phone is ugly & dull looking, like an anodized frying pan.
It has NONE of the modern, sleek elegance of the glass back N20U.
The screen is now slightly wider (good), but noticeably shorter(terrible). What's wrong with a full 7" screen- why is Samsung going backwards now?
What genius decided to eliminate the SD card slot? Samsung now has the EVO Pro cards w/ super fast write speeds (160mbs) and we can't even use them in their "flagship" phone! DUMB.
I now have a smaller screen, half the on-board memory and a tacky, thrown-together & cheap looking phone.
And frankly, the cameras are no better than the N20U! Longer zoom means nothing if the picture/sensor quality does not improve. The front camera is still garbage, really no better than my S9+ was FOUR YEARS AGO.
It has NONE of the modern, sleek elegance of the glass back N20U.
The screen is now slightly wider (good), but noticeably shorter(terrible). What's wrong with a full 7" screen- why is Samsung going backwards now?
What genius decided to eliminate the SD card slot? Samsung now has the EVO Pro cards w/ super fast write speeds (160mbs) and we can't even use them in their "flagship" phone! DUMB.
I now have a smaller screen, half the on-board memory and a tacky, thrown-together & cheap looking phone.
And frankly, the cameras are no better than the N20U! Longer zoom means nothing if the picture/sensor quality does not improve. The front camera is still garbage, really no better than my S9+ was FOUR YEARS AGO.
Powering on my old phone was a proud reminder of what I had. The screen boldly proclaimed;
SAMSUNG NOTE 20 ULTRA 5G. (BOOM)
The S22U boots up w/ a diminutive, simple script that reads
Samsung Galaxy
(weak) It's not even proud of itself.
I will be praying that some actual improvements are made in the next generation because I can't wait to trade in this steaming heap.
SAMSUNG NOTE 20 ULTRA 5G. (BOOM)
The S22U boots up w/ a diminutive, simple script that reads
Samsung Galaxy
(weak) It's not even proud of itself.
I will be praying that some actual improvements are made in the next generation because I can't wait to trade in this steaming heap.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Written by a customer while visiting Samsung US