Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Customer Rating
1
Terrible camera
on September 14, 2022
Posted by: Doodle
from Washington
Blurry photos, no sports mode. I use my camera more than any other feature on my phone. pictures are often of sports/children and car races. My S9 took much better pics. Samsung dropped the ball on this one.
I'm extremely dissatisfied with this phone.
I'm extremely dissatisfied with this phone.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
2
Response from Samsung USBy Bethany, Social Commerce, September 15, 2022
Hi Doodle,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. I’ve attached a link from Samsung’s YouTube channel that highlights some of the camera features on your device. Also an article that gives you tips on how to get the best shot! If you need any further assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. –Bethany
Camera settings for Samsung Galaxy phones
Galaxy S22 Ultra: Untold Stories – Nightography | Samsung - YouTube
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. I’ve attached a link from Samsung’s YouTube channel that highlights some of the camera features on your device. Also an article that gives you tips on how to get the best shot! If you need any further assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. –Bethany
Camera settings for Samsung Galaxy phones
Galaxy S22 Ultra: Untold Stories – Nightography | Samsung - YouTube
Written by a customer while visiting Samsung US
Customer Rating
1
Expensive phone with no charger
on October 27, 2022
Posted by: Oleg
Bought the phone and it looks nice. Great picture quality and everything else. Why 1 start review. Because they don't send a charger with this phone. I mean I needed go to the store and get myself a charger as they sent only cable with it.
Response from Samsung USBy Bethany, Social Commerce, October 27, 2022
Hi Oleg,
Thank you for your review of the Samsung Galaxy S22 Ultra. We're thrilled you're enjoying the picture quality! Continuing what we started with the Samsung Galaxy S21 series, earphones and a charger plug are no longer included in the box because Samsung wants to minimize the impact our products have on the environment. Samsung believes the removal of earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items. Existing Galaxy users are encouraged to continue using their current earphones and charging plug, while new users will need to purchase this separately. Please reach out to Samsung Support, attached below, for any further assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We're thrilled you're enjoying the picture quality! Continuing what we started with the Samsung Galaxy S21 series, earphones and a charger plug are no longer included in the box because Samsung wants to minimize the impact our products have on the environment. Samsung believes the removal of earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items. Existing Galaxy users are encouraged to continue using their current earphones and charging plug, while new users will need to purchase this separately. Please reach out to Samsung Support, attached below, for any further assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome camera!
on November 12, 2022
Posted by: Anonymous
from West Palm Beach
Expertise:Expert
I upgraded from my pixel 5 around 3 weeks now and so far im enjoying my s22 ultra!! The camera is amazing and everything fells so smooth.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful phone!
on January 27, 2023
Posted by: LuvMyS22
from CA
Expertise:Intermediate
This was my birthday present! I am still learning all the features of my phone. So far, the pictures are fantastic! I am still setting up all my applications and websites. So far so good!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Garbage
on March 22, 2023
Posted by: Dr fini
I purchased the phone for the camera. I never had a good clear shot. Every video is shaky. Every pic is poorly lit, grainy or hazy.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Bethany, Social Commerce, March 30, 2023
Hi Dr fini... We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value your feedback as we continue to innovate and improve on the design and functionality of our products. I've attached some links that should help you achieve the perfect shot. Feel free to reach out to Samsung Support if we can be of any additional assistance. Thank you for being a valued customer. -Bethany
Issues with Camera app on Samsung phone or tablet
Camera modes and settings on Galaxy phones and tablets
Use the Camera app on the Galaxy S22 series (samsung.com)
Galaxy phone or tablet camera does not focus on the subject (samsung.com)
Galaxy phone or tablet photos and videos are blurry or dark (samsung.com)
smsng.us/Samsung-Support
Issues with Camera app on Samsung phone or tablet
Camera modes and settings on Galaxy phones and tablets
Use the Camera app on the Galaxy S22 series (samsung.com)
Galaxy phone or tablet camera does not focus on the subject (samsung.com)
Galaxy phone or tablet photos and videos are blurry or dark (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Screen will shatter. Even in Otterbein. If you buy
on May 5, 2023
Posted by: Disgruntled
from Tn
Expertise:Intermediate
On 3rd phone. If you breathe on screen it will shatter. If you do anything accept sit in a bed the galaxy s22 ultra is NOT the phone you want. Most delicate piece of electronics I've ever seen.
Features
4
Performance
3
Design
1
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, May 9, 2023
Hello there, we are so grateful to you for providing your thoughts to us about your Samsung Galaxy S22 Ultra. We understand how frustrating it can be to have a damaged device and we want to assist you in any way we can. We have provided a link to the Customer Care+ Team, Samsung Support Team, and warranty information for your device. They can review all options available to you in regards to repair or warranty claim. We appreciate you being a Samsung customer, and look forward to assisting you with your device. -Elizabeth
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Customer Care+
smsng.us/Samsung-Care-Plus
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US
Customer Rating
4
Good phone, poor side power button location.
on May 15, 2023
Posted by: Arh73
Like the phone and have always liked the Samsung Galaxy series however the engineering designers really flopped on this one. Whoever thought it was a good idea to put the power button on the same side and right below the volume down button is moron. No thought whatsoever went in to making this decision. A grade school child would have known better than to put the power button next to any other button. Come on Samsung do better on the future models.
Features
4
Performance
5
Design
2
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible battery
on May 31, 2023
Posted by: Eli C
from Denver, CO
Expertise:Expert
I have had for 6 months, worst battery I've ever owned on a phone, I used it for about an hour and half with Google maps on Android auto, its been unplugged since 630 am its 430 now and I'm down to 2% in 10 hours while only using it for maps, I didn't even use the phone while at work and it drained 80% by the time I got done with work and I didn't even use it at all, I mean no music playing, nothing, just sitting in my frigging pocket.
This is unacceptable, garbage product wouldn't wish this on my worst enemy.
I used to love Samsung but I'm starting to second guess them now.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
1
Response from Samsung USBy Elizabeth Kaufman, Social Commerce, June 1, 2023
Hey Eli C, we appreciate you sharing your feedback on your Samsung Galaxy S22 Ultra. We completely understand how important having a lasting battery is to your everyday life. We have provided a few links below to help you troubleshoot the battery life of your device. If you are still experiencing this difficulty, given the stated time of ownership, we have provided a link to the Samsung Support Team and the manufacturer warranty for your device. We appreciate you being a Samsung customer, and are here to assist you at your convenience. -Elizabeth
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
Facebook
smsng.us/Facebook-Messenger
Twitter
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Get the most out of your Galaxy phone or tablet battery
https://www.samsung.com/us/support/answer/ANS00078987/
Galaxy Battery - Optimization
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung Support
smsng.us/Samsung-Support
Samsung Community
smsng.us/Samsung-Community
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
Samsung Warranty
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US