Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Customer Rating
3
Battery life
on March 21, 2022
Posted by: Yomd
from Holyoke ma
Expertise:Expert
Is there a recall or something for this phone yet ? The battery life is terrible. I don't even touch the phone and it dies easily.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
5
Response from Samsung USBy Chrystel, Samsung Care, April 11, 2022
Hi Yomd,
Thank you for taking the time to leave this review. We apologize for the issue you're facing, as the battery life on your Galaxy S22 Ultra is poor. I understand how essential it is to have your device working at optimal performance and enjoy using its maximum potential without worrying about the shelf life. Please know that we are continually improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144392870
Thank you for choosing Samsung. Have a great day!
^Chrystel
Thank you for taking the time to leave this review. We apologize for the issue you're facing, as the battery life on your Galaxy S22 Ultra is poor. I understand how essential it is to have your device working at optimal performance and enjoy using its maximum potential without worrying about the shelf life. Please know that we are continually improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144392870
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone with Awesome Features
on March 19, 2022
Posted by: mdavidf
from Salem, OR
Expertise:Expert
The phone is a powerhouse with lots of awesome features like 100x zoom camera, large screen, and ability to tweak just about every setting imaginable. I have owned several Samsung Galaxy phones, including most of the Note series and the S22 Ultra is by far the best.
The only con is battery life. The phone has so much going on that the battery doesn't last more than a day, but I can live with it because of the great features the phone provides.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
Great features
on March 19, 2022
Posted by: Jersey trucker
from New Jersey
Expertise:Intermediate
I pre-ordered my Samsung Galaxy s22 ultra on February 9th I had a hard time ordering it but I finally got through and place my order I received my phone February 21st I had a schedule the only bad thing I have to say about the phone is the battery life is lousy after that performance is good very nice looking forward I'm satisfied with my purchase
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on March 18, 2022
Posted by: Edward
Note returns!
Great feature and love the color and the pen
Great feature and love the color and the pen
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great replacement for the previous Note models.
on March 18, 2022
Posted by: Speedy51
from TX
Expertise:Intermediate
I've been using the Note models for many years and am very happy to have the improved version. The phone is super fast and I have noticed improved reception. The camera is really a great upgrade. The pictures are s clear and crisp with amazing color.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Going back to Samsung
on March 18, 2022
Posted by: ChauS22
from Pompano Beach, Florida
Expertise:Expert
I've had my Galaxy S7 since 2016, decided to upgrade to the Galaxy S22 Ultra because I wasn't getting any updates and had issues getting new apps. Now, the only reason why I decided to get the S22 Ultra was because it's the one with the largest memory. I preorder on February 15th and got it on February 24th. I got the burgundy 512gb, with barely any apps installed I'm already at 165gb. Obviously no headphone 3.5mm jack, and no sd card slot. This phone heats up real fast and the battery it's a nightmare. It goes from "super fast cherging" to "fast charging" after being plugged in for a couple of minutes. It tells you how long it will take to charge and I timed it, it gives you the wrong time. It literally takes almost 2 hours to charge, mind you, it's a super fast new charger. This brand new phone also deletes random contacts, and the call quality is horrible. I am using the same phone provider and I've never had this issue with the S7. Maybe it's just this phone, but the camera sucks. Freezes up and it's laggy too. I've been getting Samsung phones since 2008 and been a Samsung Galaxy fan since the S2. This is unfortunate, but I rather pay more with another company that will deliver. Will be returning. Save your money, my brothers own the Samsung A32 5g and the A52 5g and they both get sd card slot, 3.5 headphone jack and a better battery than with this S22 Ultra. I don't mind paying lots of money when I'm getting what I paid for.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Written by a customer while visiting Samsung US
Customer Rating
4
Love this phone so far!
on March 18, 2022
Posted by: Yukikaze
from Boston
Expertise:Expert
I've had this for a little over a week now and honestly I'm in love with the device so far. I'm really not a fan of the rounded corners on a lot of devices but the S22 Ultra has nice square corners. The physical design of the S22 Ultra is beautiful in my eyes. Everything from the individual circles for the cameras on the back to subtle design choices else where. I know a lot of phones these days are all just slabs of glass with a metal frame and in a way everything looks the same, but I just personally really like this design choice they made here.
Performance is quick but every phone I've used in the past few years feels quick so there is nothing really new in that aspect. The cameras are amazing but cameras on flagship phones have always been amazing for the past few years. The visual quality of the display is amazing though. Everything just looks great on the display. The screen is incredibly bright too, I had no issues at all in direct sunlight. At first I thought I was going to hate the curved sides on the display but it grew on me almost instantly. The fact that It makes me feel like the display goes all the way to the top and bottom is hard to describe. Sometimes the curve does have some reflections on it but I don't feel like that happens often enough for me to dislike it. Its only on that tiny sliver of space on the top and bottom so generally it doesn't interfere with anything visually. The fact that the display does not have curved corners really makes a big difference. It really gives a different level of immersion. I don't use the S-Pen much but the one time I actually used it was great. It worked well and the functions were pretty intuitive. The Samsung skin they use, One UI, Is a lot better than what it was in the past. It looks much simpler and closer to what other android brands have as a skin. Things aren't overly complicated and the search function works great. I'm really digging this phone for the "Simple is best" feeling I get from it as a whole.
Now onto a few minor negatives. The vibration motor is a little bit weak. The battery life is not as amazing as I thought it would be. I think the S-Pen is sipping a little bit of the battery life which is why It just doesn't last as long as I thought a 5000mah battery would last. I wish Samsung let me uninstall/disable more of the built in apps that I'm not using. I feel like I have a lot of "doubles" of apps that I'm not using but can't get rid of either. I wish the warranty went on for a bit longer too. For such an expensive premium flagship, I feel like you should be getting a tiny bit more overall.
Now for the bit more controversial segment. The whole Samsung GOS throttling issue.
Personally, I never really noticed my device being throttled. Even when gaming, things still felt "fine" for me. I dunno if its just the games I'm playing, or the settings I'm playing at, or something else, but I never felt like it was bad. I do recognize the fact that there is plenty of evidence to suggest GOS is throttling everything and I'm in complete support for some kind of reimbursement or fix or whatever to users/customers. I think Apple did something similar a while back. Well, once GOS is disabled/removed/whatever happens, I'm curious to see if my device will feel any different. The device feels great now so it's hard to imagine it being even better?
Hope this review helps you make a decision on what device to buy. Happy shopping!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
S22 ultra awesome phone with problems
on March 18, 2022
Posted by: Bbjhh2009
from Sacramento,ca
Expertise:Beginner
I upgraded from the note 20 ultra to the s22 ultra I love it's better camera, love the design. I've noticed a couple problems: spen keeps disconnecting and my biggest flaw of the phone is android auto will not work it gives a black screen my note 20 ultra worked.. so this has been a huge disappointment otherwise this phone is amazing and flawless and Beautiful if it did not have these two problems I've noticed after having it for a month.It would be the best phone I've owned from samsung. The selfie camera is so awesome.. i love the picture quality on this phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US