Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Customer Rating
5
Samsung does it again!
on March 24, 2022
Posted by: BigBluey
from Salt Lake City, Utah
Expertise:Intermediate
[This review was collected as part of a promotion.] I am a die hard Samsung fan. I have had been an S model fan for the past 7 years and have loved all the phones I've had. The S22 Ultra is the perfect merge between the S and Note models. The camera array is integrated well and much less noticeable than the S21 Ultras. The variable screen refresh is great and saves battery when looking at things like photos but beefs up when I'm watching movies or playing games. Overall, a great phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great camera
on March 24, 2022
Posted by: Laura_15
from Cleveland,OH
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought last month just to upgrade my note10+ camera.... I love this new phone pictures....
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Does not meet expectations
on March 24, 2022
Posted by: Jeff
from Chicago
Expertise:Intermediate
Hate messaging app. Wonky...not intuitive. Basically over thought out and buggy.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
3
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Dont believe every hateful comment or review!!
on March 23, 2022
Posted by: Critically Clutch
from Tennessee
Expertise:Expert
The phone is everything they say it is and the only reason the battery life "sucks" (as many say) or the fact that the cameras work great "when they work" is for one very important reason that many are forgetting. It is still so new its still green behind the ears. It hasnt had ANY substantial software updates or anything ither than the "day one" update that literally just happened a month after release. People keep saying, "my s9 ran so much smoother or my note 10 etc etc.. im writting this on the wifes note 8 and its super buttery smooth BUT again, ALL these phones are years old and tons of updates. So cut Samsung some credit where credit is due, they are back ordered due to highest release demands EVER because the phone is soo good and youre mad you have to wait. Grow up people. Give it time.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Smartphone
on March 22, 2022
Posted by: alfredium710
Expertise:Beginner
I don't know why people are so savage and think bad about this phone. It may have some weird lag or stuff like that on games but with future updates that will be fixed. If people think the oposite then they should stop getting smartphones
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Good phone
on March 22, 2022
Posted by: Rockfish63
from North East Maryland
Expertise:Intermediate
I us my for work and take pics of my work my is looks great
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
lousy battery
on March 21, 2022
Posted by: Edmitch1957
from New Jersey
Expertise:Intermediate
I've had this phone for one month and the battery is the worst ever should have kept my note 20 plus the camera is no better than my note 20 if this the best Samsung can do this my last Samsung
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
3
Value
2
Response from Samsung USBy Chrystel, Samsung Care, April 11, 2022
Hi Edmitch1957,
Thank you for getting in touch about this. We sincerely apologize for the issue you're facing, as the battery life on your Galaxy S22 Ultra is poor. I understand how essential it is to have your device work at maximum potential without worrying about the shelf life. Please know that we are continually improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144392767
Thank you for choosing Samsung. Have a great day!
^Chrystel
Thank you for getting in touch about this. We sincerely apologize for the issue you're facing, as the battery life on your Galaxy S22 Ultra is poor. I understand how essential it is to have your device work at maximum potential without worrying about the shelf life. Please know that we are continually improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144392767
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on March 21, 2022
Posted by: Jwlgstn
from nashville,tn.
Expertise:Intermediate
Fastest and smoothest phone I have ever had, great features I love it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US