Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Customer Rating
5
Perfect but camera Overhyped
on March 29, 2022
Posted by: Moomio
from New York, NY
Expertise:Expert
I have been a Samsung Galaxy user since the s6. I upgraded from the s10+ and the difference is amazing and significant. I have to say the clarity of the screen is insane. Hold it next to an older Galaxy and you will be shocked by the difference. I haven't used the s-pen much, but the latency is almost zero and it is the first pen device that actually feels like you are writing with a real pen. Impressive.
As for the camera, because of all the hype, I was expecting something overly spectacular that was going to wow me. Although the photos are great, my eyes can't really notice any extreme difference in quality. I will say that the colors I am getting in my photos are more realistic than any other phone camera I have ever used. I have taken some 8k video, but don't have an 8k monitor to view it on. I have noticed some delay in 8k replay on the phone, perhaps closing all background apps and changing some of the performance settings will resolve this?
Otherwise this phone is a performance and battery beast. I have had mine on full performance mode and keep the screen brightness high. If I am paying for a flagship model, I am not going to throttle it to save a little battery life. I have not once run it below 15% and this is after a 4 hour drive using navigation and my nieces stealing it to play Roblox for 2 hours!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome phone!
on March 29, 2022
Posted by: Bill
from Philadelphia suburbs
Expertise:Intermediate
I have only had my Galaxy S22 Ultra for about a week now and I am still learning/playing with all the features. It's going to take a while to become familiar with everything this phone as to offer.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
I wanted more
on March 29, 2022
Posted by: Weekend Warrior
from Virginia
Expertise:Expert
I wanted more. This phones battery doesn’t last. Killed it yesterday with only 5:40 SOT as shown with photo. There are also times when my service just drops, such as my office. This did not happen with my iPhones 13 pro max. The vibration motor is so bad I notifications and even calls and the speakers are also worse then last years s21 ultra just as everything else I listed here.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
1
Response from Samsung USBy Charles, Samsung Care, April 6, 2022
Hi. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22 Ultra; the battery does not last long. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Here are some links for more details to help you maximize the device's potential.
The phone has a poor signal and cannot use data or make calls https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144375290
Have a great day.
^Charles
The phone has a poor signal and cannot use data or make calls https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144375290
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Not the "Red" shown on site
on March 29, 2022
Posted by: Patrick
from Santa Clara, CA
Expertise:Expert
When I opened the box, I am so disappointed the "Red" nothing close to the Red on the site.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
3
Value
3
Response from Samsung USBy Charles, Samsung Care, April 6, 2022
We apologize for your experience with Galaxy S22 Ultra. We appreciate all feedback that helps us understand how to improve our products. We appreciate you giving our brand a chance. Thank you for taking the time to leave this review.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144375442
Have a great day.
^Charles
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144375442
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
3
Expensive, Bulky Impractical NOTE replacement
on March 28, 2022
Posted by: LostFund
from CA, USA
Expertise:Intermediate
You can definitely use it as a brick against a home intruder.
I had NOTE 2, 4, and 9 and was most happy with Note 4, because of its transportability and the quick access to the battery.
With S22, the NOTE users were forced to give up a lot.
With S22, the NOTE users were forced to give up a lot.
Samsung flooded this phone with lots of Bloatware, running on the background, compromising the battery life and forcing it to include a giant battery that adds 1 Oz/30gr because of dimensional changes including the screen size.
If Samsung offers its phone, free of any preinstalled app with a shorter Stylus, and gives more control to users, the phone screen doesn’t need to be larger than 5.7’-6.1”, and a battery size of 3000mAh will last around 10-12 hours of screen use or more than 2 days between charges.
Consumers also don’t have to pay for the fastest processor, while getting slowed down by background apps.
Hey Samsung;
Make a light 150 grams, 5.7” screen with a good Camera and Stylus, 5G, and Wi-Fi 6 under $500.
It should fit in Jeans or (Surf) short side/back pocket. Include a magnetic cover case, like TAB S8+ for those that carry it in a purse with their keys.
You can do by far a nicer design than others if you put your talent into it.
If Samsung offers its phone, free of any preinstalled app with a shorter Stylus, and gives more control to users, the phone screen doesn’t need to be larger than 5.7’-6.1”, and a battery size of 3000mAh will last around 10-12 hours of screen use or more than 2 days between charges.
Consumers also don’t have to pay for the fastest processor, while getting slowed down by background apps.
Hey Samsung;
Make a light 150 grams, 5.7” screen with a good Camera and Stylus, 5G, and Wi-Fi 6 under $500.
It should fit in Jeans or (Surf) short side/back pocket. Include a magnetic cover case, like TAB S8+ for those that carry it in a purse with their keys.
You can do by far a nicer design than others if you put your talent into it.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
3
Value
2
Response from Samsung USBy Charles, Samsung Care, April 21, 2022
Hi. We apologize for your experience with the Galaxy S22 Ultra. We appreciate all feedback that helps us understand how to improve our products. Thank you for taking the time to leave this review.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144426338
Have a great day.
^Charles
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144426338
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
BEST phone EVER! Battery lasts forever.
on March 28, 2022
Posted by: Angela
from Charlotte, NC
Expertise:Expert
I use this phone to stream tennis on the highest screen resolution and the battery lasts forever! This is the best phone. I think some of the other negative reviews must be competitor driven to be honest. Rarely have to charge this phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Awesome camera
on March 28, 2022
Posted by: Tazzy
from Unites States
Expertise:Intermediate
I was a little disappointed by the battery after doing some moderate usage today, but I haven't had the chance to compare day to day use. The main reason I decided to write a review is because this phone is quite uncomfortable to hold... The square corners just don't have a good feel and dig into your palms when holding it. It is almost to the point where I've considered returning it. Will give it a little more time though so I can test out the phone.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
2
Value
2
Response from Samsung USBy Charles, Samsung Care, April 7, 2022
Hi Tazzy. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22 Ultra; the battery does not last long. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Perhaps using a case might improve the handling of the phone against the corners. Here are some links for more details to help you maximize the device's potential.
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
S22 cover
https://www.samsung.com/us/search/searchMain/?listType=g&searchTerm=s22%20cover&sort=relevance&size=30&category=Accessories
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144379414
Have a great day.
^Charles
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
S22 cover
https://www.samsung.com/us/search/searchMain/?listType=g&searchTerm=s22%20cover&sort=relevance&size=30&category=Accessories
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144379414
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Poor quality control
on March 27, 2022
Posted by: User
from Dhiffushi/Kaafu/Central Province
I just started using this device today and straight out of the box the microphone does not work.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
3
Response from Samsung USBy Charles, Samsung Care, April 7, 2022
Hi. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22 Ultra. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Microphone issues with galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001249/
PRODUCT WARRANTIES https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144380259
Have a great day.
^Charles
Microphone issues with galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001249/
PRODUCT WARRANTIES https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144380259
Have a great day.
^Charles
Written by a customer while visiting Samsung US