Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Customer Rating
1
S22 ultra
on April 1, 2022
Posted by: Linc
from Rhode Island
Expertise:Intermediate
Don't use the trade in option. You may not get your trade in back and be charged for the incentive
Features
4
Performance
4
Design
4
Value
2
Response from Samsung USBy Charles, Samsung Care, April 6, 2022
We apologize for your experience with the Trade-in option. We appreciate all feedback that helps us understand how to improve our products. We appreciate you giving our brand a chance. Thank you for taking the time to leave this review. Here is a link for more details on the Trade-in option.
Trade-in
https://www.samsung.com/us/trade-in/frequently-asked-questions/
Please get in touch with us via one of the following options for further assistance:
1. Customer Care: 1800-SAMSUNG
2. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
3. Facebook Messenger: http://m.me/samsungsupport
4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Reference Number: 1144374857
Have a great day.
^Charles
Trade-in
https://www.samsung.com/us/trade-in/frequently-asked-questions/
Please get in touch with us via one of the following options for further assistance:
1. Customer Care: 1800-SAMSUNG
2. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
3. Facebook Messenger: http://m.me/samsungsupport
4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Reference Number: 1144374857
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
2
Too expensive
on April 1, 2022
Posted by: Hywayman
from New Richmond
I really hate this phone. Daughter talked me into getting it. Wish I hadn't.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Charles, Samsung Care, April 5, 2022
We understand that your experience with Galaxy S22 Ultra is not what you expected. We appreciate all feedback that helps us understand how to improve our products. We appreciate you giving our brand a chance. Thank you for taking the time to leave this review.
Please get in touch with us via one of the following options for further assistance:
1. Customer Care: 1800-SAMSUNG
2. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
3. Facebook Messenger: http://m.me/samsungsupport
4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Reference Number: 1144370217
Have a great day.
^Charles
Please get in touch with us via one of the following options for further assistance:
1. Customer Care: 1800-SAMSUNG
2. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
3. Facebook Messenger: http://m.me/samsungsupport
4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Reference Number: 1144370217
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone 22 ultra love it
on April 1, 2022
Posted by: Phone Guru
from Slc, UT
Expertise:Expert
Galaxy samsung S22 ultra love this phone it is a flagship model phone i have the 512 GB memory and it transferred easily from the S21 ultra this phone is a good phone much better
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Phone not as good as they say :)
on March 31, 2022
Posted by: Enrique
from Torrance, Ca
Expertise:Intermediate
They reduced the power input of the phone with their shady apps and software. Whats the point paying so much for a high end phone!?? Just wait for black Friday, the only goodpart was the S-Pen.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Charles, Samsung Care, April 1, 2022
We apologize for your experience with Galaxy S22 Ultra. We appreciate all feedback that helps us understand how to improve our products. We appreciate you giving our brand a chance. Thank you for taking the time to leave this review.
Please get in touch with us via one of the following options for further assistance:
1. Customer Care: 1800-SAMSUNG
2. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
3. Facebook Messenger: http://m.me/samsungsupport
4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Reference Number: 1144357265
Have a great day.
^Charles
Please get in touch with us via one of the following options for further assistance:
1. Customer Care: 1800-SAMSUNG
2. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
3. Facebook Messenger: http://m.me/samsungsupport
4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Reference Number: 1144357265
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Samsund S22 Ultra
on March 31, 2022
Posted by: Carl
from FL
Expertise:Intermediate
Fast low battery no good my phone draing fast fas low battery
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Charles, Samsung Care, April 1, 2022
Hi Carl. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22 Ultra; the battery does not last the whole day. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Here are some links to help maximize the battery.
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144357395
Have a great day.
^Charles
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144357395
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone
on March 31, 2022
Posted by: Kath6
from Seward, NE
Expertise:Intermediate
I have always had a note phone in the past. I passed up on the 21 series because there was not a note in the bunch. I am thrilled that Samsung decided to roll the note style phone into the S series. I have had the phone about a month and it exceeds my expectations. I never pay that much to benchmarks. I want to know how it preforms in real life. The battery last all day for me and then some. I charge it up every night as I always do. I love always on display, Dex, the ability to have more than one thing on a screen and every other feature that Samsung delivers especially the cameras. I will always seek out Samsung before any other manufacturer. I can say I have had no problems with this phone. The S 22 Ultra fits my needs and my life perfectly especially with 4 years of updates. I recently purchased another for a family member.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Don't trade-in
on March 30, 2022
Posted by: Chaz
from Fla
Expertise:Intermediate
I traded in a phone I used for 1 week and they emailed me back charging $150 extra for a cracked screen when u can see that's its just a surface scratch and it says nothing about scratches in trade in but they said it was cracked
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
3
Response from Samsung USBy Charles, Samsung Care, April 1, 2022
We apologize for your experience with Galaxy S22 Ultra. We appreciate all feedback that helps us understand how to improve our products. We appreciate you giving our brand a chance. Thank you for taking the time to leave this review. Here is a link for more details regarding the trade-in process.
Trade-in; What requirements does my device have to meet in order for me to receive the trade-in value? section C
https://www.samsung.com/us/trade-in/frequently-asked-questions/
Please get in touch with us via one of the following options for further assistance:
1. Customer Care: 1800-SAMSUNG
2. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
3. Facebook Messenger: http://m.me/samsungsupport
4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Reference Number: 1144357781
Have a great day.
^Charles
Trade-in; What requirements does my device have to meet in order for me to receive the trade-in value? section C
https://www.samsung.com/us/trade-in/frequently-asked-questions/
Please get in touch with us via one of the following options for further assistance:
1. Customer Care: 1800-SAMSUNG
2. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
3. Facebook Messenger: http://m.me/samsungsupport
4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Reference Number: 1144357781
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Camera
on March 30, 2022
Posted by: Lucy
from Bahrain
Expertise:Intermediate
I was disappointed that the iPhone photography is better in terms of color
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy Charles, Samsung Care, March 31, 2022
Hi Lucy. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22 Ultra. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Here is a link that can help you get better images and color with the camera setting.
camera settings for Samsung galaxy phones; S20, S20+, and S20 Ultra camera settings
https://www.samsung.com/us/support/answer/ANS00086762/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144353608
Have a great day.
^Charles
camera settings for Samsung galaxy phones; S20, S20+, and S20 Ultra camera settings
https://www.samsung.com/us/support/answer/ANS00086762/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144353608
Have a great day.
^Charles
Written by a customer while visiting Samsung US