Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Customer Rating
4
I really like Samsung but...
on April 4, 2022
Posted by: Raraitu
from Chicago
Expertise:Intermediate
Hello
I bought a Samsung s22 and I gave back my old s20 ultra. My first impression was grate, the phone is much small then my old s20 ultra so I was happy. First impression it was on the color, I picked a green so I was thinking it is so cool but the pictures and actually phone was a big gap. Second I was noticing the battery doesn't last a day, not playing games or staying all day on the phone because I was working 8 hours.
My old s22 ultra the battery it last a day 1.5 days, I know, I know it is a different phone. S22 it is the basic phone and s20 ultra it is top of the line so it is hard to compare but I will.
There is a generation between and I was thanking new features, new batteries.
I chose to return because I can't get it with less than a day battery.
I bought a Samsung s22 and I gave back my old s20 ultra. My first impression was grate, the phone is much small then my old s20 ultra so I was happy. First impression it was on the color, I picked a green so I was thinking it is so cool but the pictures and actually phone was a big gap. Second I was noticing the battery doesn't last a day, not playing games or staying all day on the phone because I was working 8 hours.
My old s22 ultra the battery it last a day 1.5 days, I know, I know it is a different phone. S22 it is the basic phone and s20 ultra it is top of the line so it is hard to compare but I will.
There is a generation between and I was thanking new features, new batteries.
I chose to return because I can't get it with less than a day battery.
Overall I enjoyed the phone, Samsung it's a grate, it feels good and the materials are top quality.
Features
5
Performance
5
Design
3
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
PIECE OF CRAP
on April 4, 2022
Posted by: WHITABIT
from IOWA
Expertise:Expert
I PRE ORDERED MY S22 ULTRA THE THING BARELY WORKS AND IT SLOW AS CRAP I CANT USE MOST FEATURES ON IT CAUSE IT JUST FREEZES
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
5
Response from Samsung USBy Charles, Samsung Care, April 5, 2022
Hi. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22 Ultra; freezing and slow. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Here are some links for more details to help you maximize the device's potential.
How to keep your galaxy phone from slowing down https://www.samsung.com/us/support/answer/ANS00078985/
Check for a software update on your phone
https://www.samsung.com/us/support/answer/ANS00077582/
How to update your galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144369875
Have a great day.
^Charles
How to keep your galaxy phone from slowing down https://www.samsung.com/us/support/answer/ANS00078985/
Check for a software update on your phone
https://www.samsung.com/us/support/answer/ANS00077582/
How to update your galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144369875
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
the Best Samsung Phablet ever!
on April 4, 2022
Posted by: 4REAL
from Ark
Expertise:Expert
I've had my new phantom white S22 Ultra for several days and it's everything I expected it to be!
No flaws, no issues, no anything but pure beauty and world-class performance!
I want to applaud the hard-working people at Samsung for their relentless ability to produce flagship devices that are as prestigious as high-quality luxury automobiles.
Waiting for my S22 Ultra to arrive has been very stressful, but it was well worth the wait.
No flaws, no issues, no anything but pure beauty and world-class performance!
I want to applaud the hard-working people at Samsung for their relentless ability to produce flagship devices that are as prestigious as high-quality luxury automobiles.
Waiting for my S22 Ultra to arrive has been very stressful, but it was well worth the wait.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed
on April 3, 2022
Posted by: DoubleD
from Wisconsin Rapids, WI
I bought my phone less than 10 days ago and its been a complete nightmare. The phone continuely drops calls, doesn't recognize the network and the overall reception is terrible. I had the same experience with the S21, ended up going back to my old phone. All these issues is pushing me to try an apple phone
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Charles, Samsung Care, April 4, 2022
Hi DoubleD. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22 Ultra; the carrier signal keeps dropping. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here is a link for more details to help you maximize the device's potential
Dropped calls on Samsung phone https://www.samsung.com/us/support/troubleshooting/TSG01001240/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144364883
Have a great day.
^Charles
Dropped calls on Samsung phone https://www.samsung.com/us/support/troubleshooting/TSG01001240/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144364883
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
4
Ultra is great
on April 3, 2022
Posted by: Zomvizi
from Indianapolis, IN
Expertise:Intermediate
I thought it would be a waste. I am glad to be wrong
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
It's a downgrade
on April 3, 2022
Posted by: JMachotka
from Sussex, WI
Expertise:Intermediate
Downgrade! I was so excited to get this new phone as I recently dropped my S20 Ultra and found out the cost to repair it is not far off from the S22 with a trade in. In light of this I placed a pre-order and waited over a month to get my new S22 in the exclusive Graphite as that was the closest color to my S20. I purposely got the 128gb as all the Galaxy phones I have owned up until now have had expandable memory so I did not think it would be a problem. To my shock and horror after I finally got the phone after waiting so long I opened up the box to find out this new model did away with the SD card slot! After going through the process of moving everything from my SD card to the S22 the phone was unusable! I was so disappointed as this was a key feature of the Galaxy phone that made them so much better than other phones out there and now in order to get more storage you have to pay several hundreds more. If I were to return my 128gb and rebuy the 512gb verision I have to wait another 6 to 7 weeks and I can't get the same deal I originally got with the order I placed nearly 2 months ago! I just decided to return the phone and stick with my cracked screen S20 until I find a phone and company better than Samsung. I mean it's outrageous that I had to wait over a month and then send the phone back and after spending hours transferring my stuff over the to the different phones and to be sent back and then rebought and then have to wait another 6-7 weeks and then not be able to get the same deal which is what made me buy the phone in the first place. NOT HAPPY AND NEVER RETURNING TO SAMSUNG AGAIN.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Charles, Samsung Care, April 4, 2022
We apologize for your experience with Galaxy S22 Ultra. We appreciate all feedback that helps us understand how to improve our products. We appreciate you giving our brand a chance. Thank you for taking the time to leave this review.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144365378
Have a great day.
^Charles
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144365378
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on April 3, 2022
Posted by: Powera
from Corbin Kentucky
Just for the posts that i have seen, my note 20 ultra at firat had issues with the screen and cutting out and i would have to restart the app or phone. But after a month they gave updates that my phone downloaded and it put a stop to the issues. Just figured i would put that out there give it a little time. New phones get updates that help solve these issues. Well it helped mine. And i will get a new phone soon again in the future. As for now samsung is the best ive ever had.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great Design, Cameras, and Quality
on April 2, 2022
Posted by: boring niko
Expertise:Intermediate
I bought this phone after dealing with my slow and buggy A30s which I bought in 2020. The first impression was amazing. I liked the box and the phone was presented in a fashionable way. However, after applying my case and screen protector, I noticed two things. The first thing I noticed was that the battery was draining fast. I let it sit overnight and it lost around 35%. My A30s could've done better. However, after looking at my battery page in settings, I noticed an app was using up a lot of battery. I set the battery usage to restricted. The second thing I noticed was the fact that the phone was getting abnormally hot. I installed CPU-Z and noticed that some thermals were reaching almost 50C. I filled out a Samsung Members error report and received a message to call Samsung. The heating isn't as bad as it was now, it's just the battery that is a little bad. Otherwise, this phone is a great phone and I would recommend it to people who are interested in itit.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US