Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Customer Rating
1
Samsung phones
on April 6, 2022
Posted by: Robert
from USA
Expertise:Beginner
Love Samsung phones but you can’t buy a 1tb phone anywhere! And done blame the Covid, apple can make 10 million 1tb iPhones and you can’t! SHAME On You Samsung!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Charles, Samsung Care, April 7, 2022
We apologize for your experience with Galaxy S22 Ultra. We appreciate all feedback that helps us understand how to improve our products. We appreciate you giving our brand a chance. Thank you for taking the time to leave this review.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144378242
Have a great day.
^Charles
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144378242
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Service and battery are the worst!
on April 6, 2022
Posted by: Heather C
from Columbus, GA
Expertise:Intermediate
I had a Note 9 before and I completely regret upgrading. The battery life and 4G service was 100 times better. Any website even Facebook takes forever to load. I'm literally sitting there drumming my fingers waiting for it to MAYBE load. I can't even make video calls on the Ultra. We need to look into switching to something else because we are basically paying for a phone we can barely use.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Charles, Samsung Care, April 7, 2022
Hi Heather C. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22 Ultra; the battery does not last long, and you cannot call using data. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here are some links for more details to help you maximize the device's potential.
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/
The phone has a poor signal and cannot use data or make calls https://www.samsung.com/us/support/troubleshooting/TSG01001598/
How to keep your galaxy phone from slowing down https://www.samsung.com/us/support/answer/ANS00078985/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144378404
Have a great day.
^Charles
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/
The phone has a poor signal and cannot use data or make calls https://www.samsung.com/us/support/troubleshooting/TSG01001598/
How to keep your galaxy phone from slowing down https://www.samsung.com/us/support/answer/ANS00078985/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144378404
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
4
This phone I ne is not red, salmon maybe, not red!
on April 6, 2022
Posted by: Stitchnut101
from Dorr, MI
Expertise:Intermediate
I would give this phone 5 stars, but the phone is not red. Coral, maybe salmon, not red. This nasty color is visible with most phone cases. The pictures do not I think show the true color. The phone is amazing. Just wish it was red.
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Slow
on April 6, 2022
Posted by: IEID
from Lake Ronkonkoma, NY
Expertise:Intermediate
I don't know what it is with this phone but it's gotten slower than my previous s21 Ultra. Everytime I try to do regular stuff, it keeps lagging. While the S21 did the same thing, it was atleast a little better. The camera did improve however. The pen is also ok... But I'm not sure if it's worth the sacrifices made. They also decreased the ram from the previous generation which makes no sense to me?? Overall I'm very disappointed in this product, I'll likely switch to another product.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy Charles, Samsung Care, April 7, 2022
Hi. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22 Ultra. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. We also have two variants for the S22 Ultra, the 8GB RAM and the 12GB RAM. Here are some links for more details to help you maximize the device's potential.
How to keep your galaxy phone from slowing down https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Galaxy S22 Ultra: Compare The Models
https://www.samsung.com/us/smartphones/galaxy-s22-ultra/buy/galaxy-s22-ultra-128gb-t-mobile-sm-s908udraxau/?modelCode=SM-S908UDRAXAU
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144378459
Have a great day.
^Charles
How to keep your galaxy phone from slowing down https://www.samsung.com/us/support/answer/ANS00078985/
Samsung Galaxy S22 Ultra: Compare The Models
https://www.samsung.com/us/smartphones/galaxy-s22-ultra/buy/galaxy-s22-ultra-128gb-t-mobile-sm-s908udraxau/?modelCode=SM-S908UDRAXAU
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144378459
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
I recommend
on April 5, 2022
Posted by: NLE T
from Los angeles
Expertise:Intermediate
I recommend buying this phone it is really good.the battery live is not that good but its ok for the day
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible
on April 5, 2022
Posted by: Milanka
from Dallas,Texas
Expertise:Expert
A absolutely hate this phone. I wanted to try Galaxy S22 Ultra because I’ve owned Samsung phones for as long as I can remember and I just had to see what the noise was all about. My last one was S10 Plus and I loved it. So I pre-ordered this one, got a discount, waited a month and finally received it in March. On the next day I noticed that after 9 hours of night charging it was only 85%. I thought it was a fluke, but on the next day and the next, it kept charging not higher than 82%-85%. And even today my charge was only 78% after 8 hours of charging and deflated to 45% by lunch with no calls made. I use the same charger I used for my S10 Plus and I tried three other charges! Apps wouldn’t install or crush after installing, when on S10 Plus same apps work flawlessly. Keyboard apps are ugly. I love keyboard apps on my S10 Plus, easy on the eyes, nice color, big font, to type was enjoyment. Fonts this time must be purchased when with my last phone I could get any font for free. This phone can’t hold a candle to S10 Plus. As of now I still own this handicapped S22 Ultra that I struggled to like for 12 days, will be shipping it back and I would never ever suggest it to anyone.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
2
Response from Samsung USBy Charles, Samsung Care, April 7, 2022
Hi Milanka. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22 Ultra; the battery does not last long. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here are some links for more details to help you maximize the device's potential.
Please go to Google Play Store and check if APP is still available since its developers manage the app's updates and compatibility.
Wall chargers and charging your galaxy phone
https://www.samsung.com/us/support/answer/ANS00078994/
How to keep your galaxy phone from slowing down https://www.samsung.com/us/support/answer/ANS00078985/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144378562
Have a great day.
^Charles
Please go to Google Play Store and check if APP is still available since its developers manage the app's updates and compatibility.
Wall chargers and charging your galaxy phone
https://www.samsung.com/us/support/answer/ANS00078994/
How to keep your galaxy phone from slowing down https://www.samsung.com/us/support/answer/ANS00078985/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144378562
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Absolutely Awful
on April 5, 2022
Posted by: Matthew
from Morris, Alabama
Expertise:Expert
I bought this phone, and not only is slow compared to the last iteration, but it is not as water resistant as they claim. Will be returning the phone for a Google series one.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Charles, Samsung Care, April 6, 2022
Hi Matthew. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22 Ultra. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Here are some links for more details to help you maximize the device's potential.
Your Galaxy phone's dust and water resistance (IP rating) https://www.samsung.com/us/support/answer/ANS00077679/
Users Manual; Page 8-9, 30
https://downloadcenter.samsung.com/content/UM/202202/20220217073519470/SAM_S901_S906_S908_EN_UM_OS12_021022_FINAL.pdf
PRODUCT WARRANTIES https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144374313
Have a great day.
^Charles
Your Galaxy phone's dust and water resistance (IP rating) https://www.samsung.com/us/support/answer/ANS00077679/
Users Manual; Page 8-9, 30
https://downloadcenter.samsung.com/content/UM/202202/20220217073519470/SAM_S901_S906_S908_EN_UM_OS12_021022_FINAL.pdf
PRODUCT WARRANTIES https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144374313
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
3
Terrible Battery Life
on April 5, 2022
Posted by: JD Grover
from Bedford PA
Expertise:Expert
Preordered this phone and was excited to get it. Traded in my s21 ultra and wish i wouldnt have went through the bother. The cameras are definitely better but the battery life is really poor. Disappointed. Was hoping that it was only my particular phone but it seems that alot of people are saying the same thing.
Features
5
Performance
3
Design
5
Value
3
Response from Samsung USBy Charles, Samsung Care, April 6, 2022
Hi JD Grover. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22 Ultra; the battery does not last long. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Here are some links for more details to help you maximize the device's potential.
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144374351
Have a great day.
^Charles
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144374351
Have a great day.
^Charles
Written by a customer while visiting Samsung US