Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Customer Rating
1
Regret trading in my phone for this one
on April 8, 2022
Posted by: Sadphone
from NYC, NY
Expertise:Intermediate
The phone is super laggy and buggy. It constantly freezes and then restarts on its own. Then every time I try to take a picture with the front facing camera, I get camera fail. The camera is unstable as well. It is very laggy and freezes. When I am recording with the front facing camera... it either won't record, and if it does record you can see in the video the parts it froze at. I preordered this phone and was looking forward to it after a great experience with the note 20. My brother got the s22 ultra also, as soon as he setup his phone, camera fail. They need to push out updates for this disaster phone. I wanted to return the phone, but was given the run around. Will probably trade it in for a phone that actually works. I would avoid this one, and that's me coming from a Note 2, 4, 8, 10, and 20! Soooooooo disappointed!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
great phone
on April 8, 2022
Posted by: tim 78
from chino valley az
i received my new phone so much you can do with it plus i'm still learning how to be setting it up how i want it plus i'm not very good doing that small steps for me. love the phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
PASS on THIS
on April 8, 2022
Posted by: PASS
from Chicago
Expertise:Intermediate
All the features of changed these techniques think that they're making things easier for us the screen goes off after you're on a conversation you have no idea whether you're still on the phone or not besides the other features with the keyboard and no typing no spacing and it's just absolutely not even worth it
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible Phone, no upgrade
on April 8, 2022
Posted by: Jixxxxer
Expertise:Expert
Do not get this phone. The S20 and S21 Ultra are much better phones. You've been warned.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, Samsung Care, April 11, 2022
Hi Jixxxxer,
Thank you for bringing this to our attention. We are saddened to know that this did not live up to your expectations. I understand how frustrating it can be when expectations don't quite meet. We would definitely like to look into any issues you may be having with your Galaxy S22 Ultra to ensure that you are getting the best experience. Please know that we are continually improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144390703
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
The gold coloured phones
on April 8, 2022
Posted by: Davewin11
from Accra
Expertise:Expert
I miss the gold coloured Samsung mobile devices. The flagship gold coloured phones. Samsung why?!
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Should have kept my Note8!
on April 8, 2022
Posted by: Deschain1015
from Salem, OR
Expertise:Intermediate
I've had this phone 2 weeks, waited 4 years to upgrade. 1st week was amazing and now I can't stay connected to the internet. Tried new sim card. Airplane mode. Have now had to rider a replacement and I'm doubting it will fix it. No trouble with calls or texts just cycles through networks and drops internet repeatedly. Very disappointing.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Charles, Samsung Care, April 8, 2022
Hi Deschain1015. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22 Ultra. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here is a link for more details to help you maximize the device's potential.
Issues with mobile network connection on Samsung phone https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144382372
Have a great day.
^Charles
Issues with mobile network connection on Samsung phone https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144382372
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
S22 Ultra
on April 7, 2022
Posted by: Hank
from Manhattan
Expertise:Intermediate
I'm extremely satisfied with my new S22 Ultra on the T-Mobile Network. Lots of great features and an awesome camera that folks around me envy.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed...
on April 7, 2022
Posted by: Annie B
from Bronx, NY
Expertise:Expert
I've been trading in every year for at least 4 years now. Well, I should've stayed with the S21 Ultra. Had it 13 months and not 1 scratch on the screen and never used a screen protector. I've had the S22 Ultra barely 2 weeks and it's already riddled with scratches. Everything I'm reading online in forums says they changed the glass. Extremely disappointed and mad. The other features are on par.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
2
Value
2
Response from Samsung USBy Charles, Samsung Care, April 8, 2022
We apologize for your experience with Galaxy S22 Ultra. We appreciate all feedback that helps us understand how to improve our products. We appreciate you giving our brand a chance. Thank you for taking the time to leave this review.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144382553
Have a great day.
^Charles
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144382553
Have a great day.
^Charles
Written by a customer while visiting Samsung US