Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Customer Rating
5
S22 Ultra dual SIM
on July 21, 2022
Posted by: Frontsight
from Glen Allen, Va
Expertise:Expert
Best phone ever. Grate camera and features. Purchased the S22 Ultra with Dual SIM, Sim card and ESim. Greate to have my personal and business phones on one device. Seemless setup. To do this have to get the unlocked phone setup.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Traded My Note 20 Ultra For This?
on March 15, 2022
Posted by: GLW3
from U.S.A.
Expertise:Expert
First off, this phone is ugly & dull looking, like an anodized frying pan.
It has NONE of the modern, sleek elegance of the glass back N20U.
The screen is now slightly wider (good), but noticeably shorter(terrible). What's wrong with a full 7" screen- why is Samsung going backwards now?
What genius decided to eliminate the SD card slot? Samsung now has the EVO Pro cards w/ super fast write speeds (160mbs) and we can't even use them in their "flagship" phone! DUMB.
I now have a smaller screen, half the on-board memory and a tacky, thrown-together & cheap looking phone.
And frankly, the cameras are no better than the N20U! Longer zoom means nothing if the picture/sensor quality does not improve. The front camera is still garbage, really no better than my S9+ was FOUR YEARS AGO.
It has NONE of the modern, sleek elegance of the glass back N20U.
The screen is now slightly wider (good), but noticeably shorter(terrible). What's wrong with a full 7" screen- why is Samsung going backwards now?
What genius decided to eliminate the SD card slot? Samsung now has the EVO Pro cards w/ super fast write speeds (160mbs) and we can't even use them in their "flagship" phone! DUMB.
I now have a smaller screen, half the on-board memory and a tacky, thrown-together & cheap looking phone.
And frankly, the cameras are no better than the N20U! Longer zoom means nothing if the picture/sensor quality does not improve. The front camera is still garbage, really no better than my S9+ was FOUR YEARS AGO.
Powering on my old phone was a proud reminder of what I had. The screen boldly proclaimed;
SAMSUNG NOTE 20 ULTRA 5G. (BOOM)
The S22U boots up w/ a diminutive, simple script that reads
Samsung Galaxy
(weak) It's not even proud of itself.
I will be praying that some actual improvements are made in the next generation because I can't wait to trade in this steaming heap.
SAMSUNG NOTE 20 ULTRA 5G. (BOOM)
The S22U boots up w/ a diminutive, simple script that reads
Samsung Galaxy
(weak) It's not even proud of itself.
I will be praying that some actual improvements are made in the next generation because I can't wait to trade in this steaming heap.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent Smartphone
on March 22, 2022
Posted by: alfredium710
Expertise:Beginner
I don't know why people are so savage and think bad about this phone. It may have some weird lag or stuff like that on games but with future updates that will be fixed. If people think the oposite then they should stop getting smartphones
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
No headphone jack.
on August 3, 2022
Posted by: BuyersRemorse
Expertise:Intermediate
Why would they remove the headphone jack? What a terrible design. Now I just have to buy a headphone jack adapter because I don't know what kind of soft, predicable life the folks at Samsung have but bluetooth headphones aren't viable for me. I regret buying this phone. I'm going to try and take it back and find a brand with a headphone jack.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, August 8, 2022
Hello. We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. All feedback is valuable as we strive to give our consumers the best in product design and functionality. Continuing what we started with the Samsung Galaxy S21 series, earphones and a charger plug are no longer included in the box because Samsung wants to minimize the impact our products have on the environment. Samsung believes the removal of earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items.
Existing Galaxy users are encouraged to continue using their current earphones and charging plug, while new users will need to purchase this separately. If you need further assistance, please reach out to Samsung Support attached below. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Existing Galaxy users are encouraged to continue using their current earphones and charging plug, while new users will need to purchase this separately. If you need further assistance, please reach out to Samsung Support attached below. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
No np
on March 17, 2022
Posted by: Stuch
from Michigan
Expertise:Expert
I bought this phone last week and I love it so far
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
S pen issues
on March 18, 2022
Posted by: Unhappy
I bought this a few weeks ago. Every time I use the s pen. Which is everyday. Then pen disconnects from the phone.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
5
Value
2
Response from Samsung USBy Chrystel, Samsung Care, April 21, 2022
Hi There,
Thank you for bringing this to our attention. We sincerely apologize for the inconvenience this has caused you, as the S-Pen disconnects from your phone. We understand how important it is for you to enjoy using your S-Pen seamlessly.
The link below will guide you through connecting your Samsung S Pen to your phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001457/
Also, you can access this link for some tips to troubleshoot your S-Pen:
https://www.samsung.com/us/support/troubleshooting/TSG01001833/
Another is Galaxy device not responding to S-Pen:
https://www.samsung.com/us/support/troubleshooting/TSG01001830/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144427207
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
3
Battery life
on March 21, 2022
Posted by: Yomd
from Holyoke ma
Expertise:Expert
Is there a recall or something for this phone yet ? The battery life is terrible. I don't even touch the phone and it dies easily.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
5
Response from Samsung USBy Chrystel, Samsung Care, April 11, 2022
Hi Yomd,
Thank you for taking the time to leave this review. We apologize for the issue you're facing, as the battery life on your Galaxy S22 Ultra is poor. I understand how essential it is to have your device working at optimal performance and enjoy using its maximum potential without worrying about the shelf life. Please know that we are continually improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144392870
Thank you for choosing Samsung. Have a great day!
^Chrystel
Thank you for taking the time to leave this review. We apologize for the issue you're facing, as the battery life on your Galaxy S22 Ultra is poor. I understand how essential it is to have your device working at optimal performance and enjoy using its maximum potential without worrying about the shelf life. Please know that we are continually improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144392870
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
3
Great phone but...
on July 7, 2022
Posted by: RedRome
from San Francisco
Expertise:Intermediate
Got the phone last month and I like it a lot moving from a galaxy note 8. But just be warned that it can not connect to some bluetooth devices, it just won't be able to detect and or cannot be detected by some devices. Like it works great with my wireless earbuds, but won't connect or be detected by my prius c (2015). Maybe just doesn't like old bluetooth?
Other than that, it's a solid phone.
Other than that, it's a solid phone.
Features
3
Performance
5
Design
5
Value
5
Response from Samsung USBy Bethany, Social Commerce, July 22, 2022
Hi RedRome,
We’re thrilled you’re liking your Samsung Galaxy S22 Ultra! I’m attaching a link to Samsung Support. Please feel free to reach out to them regarding your Bluetooth connectivity as they should be of assistance. Thank you for being a valued Samsung customer. –Bethany
smsng.us/Samsung-Support
We’re thrilled you’re liking your Samsung Galaxy S22 Ultra! I’m attaching a link to Samsung Support. Please feel free to reach out to them regarding your Bluetooth connectivity as they should be of assistance. Thank you for being a valued Samsung customer. –Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US