Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Customer Rating
5
Questionable negative S22 Ultra 5G reviews
on April 10, 2022
Posted by: 4REAL
from Arkansas
Many of the negative reviews of the new S22 Ultra are almost bewildering because, I've had mine for almost two weeks and it has been nothing short of flawless, so I tend to question the REAL motives of some of the reviews being left.
Some of the alleged issues could be connected to the area where people live, the quality of the connection and service of the carrier being used, not adjusting the settings on the device, and not keeping the updates current.
Who knows??
But for me, the S22 Ultra 5G has been the best Samsung device I've ever owned, so I truly question the motives of many of negative comments being left.
Some of the alleged issues could be connected to the area where people live, the quality of the connection and service of the carrier being used, not adjusting the settings on the device, and not keeping the updates current.
Who knows??
But for me, the S22 Ultra 5G has been the best Samsung device I've ever owned, so I truly question the motives of many of negative comments being left.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Nothing but PROBLEMS
on April 9, 2022
Posted by: Matt
Expertise:Expert
Front facing camera makes a buzzing sound and the camera is unusable at times. 5G signal is dropping on a daily basis. I want my Note 20 Ultra 5G back that NEVER had problems...
Features
3
Performance
1
Design
3
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Poor Battery
on April 9, 2022
Posted by: Switcher in Alabama
from Alabama
Expertise:Intermediate
I didn’t have the phone long enough to fully enjoy any new features but, other than the S-pen and the better camera, I’m not sure there were any. The biggest reason I traded my Samsung Ultra for an iPhone 13 Pro Max (sorry, bye bye Android) was battery life. Out of the box I was having to charge my battery twice per day, no better than the 2 year old S10 I traded in. It also got very very hot at times. I was running the same basic apps too. I’ve been looking for an excuse to jump. Thankfully, Samsung provided it.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
A Big Miss; then a Foul and finally a Hit????
on April 9, 2022
Posted by: MRBIGRED
from New York, NY
Expertise:Expert
I've been a SAMSUNG customer/fan since 2012. I Ordered/Purchased the Galaxy S22 Ultra from on 3/2/22 with scheduled delivery setup for 4/8/22. Phone arrived and was setup using WiFi/Smart Switch on 3/28/22. I immediately noticed that phone was running "Mad Hot" during calls/use/charging (Very sadly reminiscent of the SAMSUNG Galaxy S7 debacle, which I also owned/returned). Next, my new SAMSUNG phone started shutting off and on, at a very rapid rate, by itself. I contacted my carrier and an exchange was setup, at my local wireless store. Techs had endless problems transferring my personal data from the defective S22 Ultra to the new replacement S22 Ultra, due to the defective S22 Ultra constantly shutting down. I ended up successfully doing Smart Switch transfers, at home, using my WiFi. Next, I had to trek to FedEx to return the defective phone. Just after FedExing the defective phone, I attempted to photograph my FedEx receipt, as I needed to get my sales tax on the defective phone refunded....YES, I NOW HAD TO PAY SALES TAX ON TWO PHONES!!! Unfortunately, THE CAMERA on the replacement S22 Ultra phone was inoperable. The Camera App was BLANK!!! I immediately contacted SAMSUNG Customer Service/Tech Support, and a Tech fixed my replacement Galaxy S22's camera function. All in all, not an enjoyable, albeit uber time-consuming break-in period with my new SAMSUNG product. I really looked forward to upgrading from my SAMSUNG Galaxy 9+, but the experience thus far, has been one catastrophe after another. I felt very let-down by SAMSUNG and their severely poor product quality control. Now, I only hope that I will be able to update this review with some positive updates. Wish me luck.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
Better than z flip 3
on April 9, 2022
Posted by: Funnymanjay_
from NY
Expertise:Expert
I traded my flip 3 for this Bad boy. Glad I did. So far I have no lags just pure enjoyment. I wish they had better range of colors.Battery is great for me as I only use it for light gaming, responding to messages and calls. For those complaining of the battery are probably on their phone too long during the day. Phones now days analyze your usage, thus helping with battery support. Camera is awesome. When I hang out with friends and they take pictures they ask to use my camera because they all have Apple. I don't really use the S pen as much but I do enjoy coloring. What other phone allows you to color? This phone can be a upgrade for those switching to android or upgrading from at least Note 9 and up. Syncs well with my Galaxy watch 4 and buds live. I do miss expandable storage which now increases sales for samsung as users are forced to buy a GB size then they normally would get. My home runs on android, no blue bubbles here. If you enjoy gaming and taking photos, want freedom to customize your device with fonts, wallpapers, alert and text tones.....The S22 Ultra is where it's at. Take advantage of the trade in deals they won't last long im sure as far as trading value
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Camera Is Horrible
on April 9, 2022
Posted by: Dark Storm
from Winston-Salem, NC
Expertise:Intermediate
Listen, for the little features they call upgrades, you won't miss them even if you tried out the 22 ultra. The Camera is garbage compared to the Note 20 regular. Auto HD is no longer an option, so your pictures are dark. The Flash Light is noticeably dimmer than the s20 note. There is no noticeable difference in processing speed, and the fact that they took away memory expansion means they are trapping you into spending hundreds of dollars more for adequate memory storage vs a few dollars for memory card. S22 Ultra is a rip-off.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
No expandable storage
on April 9, 2022
Posted by: Buck
from MS
Expertise:Expert
No sd card slot! I should’ve did more research. Now I have to bring the phone back.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
2
Response from Samsung USBy Chrystel, Samsung Care, April 21, 2022
Hi Buck,
Thank you for sending your review. We are saddened to hear that this did not meet your expectations, as the Galaxy S22 Ultra doesn't cater to a microSD card slot. I know disappointing it can be when some specs are no longer available. We would definitely like to look into any issues you may be having with your phone to ensure that you are getting the best experience. Please know that we are continuously improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144426628
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
3
Disappointed
on April 8, 2022
Posted by: Tribaltalon
from Des moines iowa
Expertise:Intermediate
I received my phone about 3 weeks ago and honestly would rather have kept my note 10 plus. The battery on the s22 ultra isn't good. it's no faster than my old phone, and with 5 g not being where it should be, data gets slow and at times data won't work. Another thing is the speakers are terrible. I've been a samsung user for 9 years but may switch. My son's iPhone 13 pro max beats my new s22 ultra in all things except the screen.
Features
4
Performance
3
Design
5
Value
3
Written by a customer while visiting Samsung US