Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Customer Rating
5
Great Camera, great features
on April 11, 2022
Posted by: Swacky341
from SUNBURY, OHIO
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone a month ago to replace a Galaxy Note 10 plus that I loved. No regrets. Great phone. Meets all expectations. Would recommend.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung S22 Ultra, 256GB
on April 11, 2022
Posted by: John
from Grand Junction Co
Expertise:Intermediate
This phone replaced my Note 10 Plus. Same ram memory and hard drive. Camera takes crisper pictures. Better refresh rate I waited for this model to get the S Pen.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
Worst cellphone on my life! Stay away!!
on April 11, 2022
Posted by: garrobitoalado
from Oakland, CA
Expertise:Expert
Horrible prestation! GPS unit is slow and lost direction very often!! Cell phone network is slow and the phone throttle back the speed when go hot. I try to use on how weather and become slow, dumb and a lot of app simply didn't work. Forget about play online!! screen is very, very slow to react, even if you put the sensibility control to the max. Absolutely a disgrace!!!
Features
2
Performance
1
Design
2
Value
1
Written by a customer while visiting Samsung US
Customer Rating
4
awesome features
on April 11, 2022
Posted by: Heike
from Ada, Oklahoma
Expertise:Intermediate
I finely bought it because of the camera. It's great. I was very glad to learn that I could also use the S21 Ultra S-pen which I like better because it's bigger. I prefer the external pen. I modified the case so it could have a place for the S-pen from the S21 ultra. I am very happy now
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Still better than a iPhone
on April 10, 2022
Posted by: Crystal cash
from Louisville ky
So besides the battery not lasting as long as advertised and the random freezing of my lower part of my screen, this is an amazing phone. Having upgraded from the s21 ultra I am very happy with my decision. Thankfully the screen isn't curved as my last device was that in itself is satisfying considering I' had to replace the screen on the s21 ultra twice and was gonna have to replace it once again had I not traded it in. Overall this is a entirely wayy better model than previous s series phones.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Good phone but with bad speaker volume and quality
on April 10, 2022
Posted by: Krish
Expertise:Expert
I bought it a month back, I like everything but the speaker phone volume and quality is below average. considering an expensive phone Samsung should have done a better job
I would recommend this to a friend!
Features
4
Performance
3
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Gave away my Note 20 Ultra for an inferior phone..
on April 10, 2022
Posted by: Tony
from Colorado Springs
Expertise:Expert
I don't know what was I thinking but parting with my trustworthy Note 2 Ultra was a big mistake. This phone is thicker, heavier, and inferior in every aspect including speed. Battery lasts about 5-6 hours on screen time and less than 10 on daily usage. On top of that, the phone is still plagued with hardware/software issues as others reported, such as random crashes of apps and camera failure. I got over the lack of micro SD but removing MST was a huge deal breaker. Needless to say, I sold my S22 Ultra and will be switching to iPhone as there is nothing left to keep me within the Galaxy family. From the era of the S9/Note 9, every newer generation was stripping off features that left the Galaxy phones nothing more than an Android phone with AMOLED screen. Even Pixel now is better than a Galaxy, to be honest. Finally, I think Samsung really gave me an excuse to leave them and finally switch to the polished iOS ecosystem. Won't be coming back for sure. Samsung needs to change its philosophy or most likely leadership if they are to remain competitive on this faster ever-growing market.
Features
3
Performance
1
Design
3
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
No internal storage card slot
on April 10, 2022
Posted by: Maggie
Expertise:Intermediate
I buy nothing but Samsung. I think Samsung knows what it does when it comes to technology & devices. Unhappy tho because this s22 ultra doesn't not come wiIth a slot to insert storage card. I usually use this cards to put in my photo device that I have in my living room
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Chrystel, Samsung Care, April 21, 2022
Hi Maggie,
Thank you for bringing this to our attention. We are saddened to hear that this did not meet your expectations, as the Galaxy S22 Ultra doesn't cater to a microSD card slot. I know disappointing it can be when some specs are no longer available. We would definitely like to look into any issues you may be having with your phone to ensure that you are getting the best experience. Please know that we are continuously improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144426563
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US