Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Customer Rating
1
Glitches constantly
on January 23, 2023
Posted by: Jame
Expertise:Intermediate
This is the second s22 ultra that glitches. I really want to go back to my s10 edge and be happy
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
3
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 24, 2023
Hi Jame,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your critique is valuable as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link that should help with the glitches you've experienced. Also, a link to Samsung Support, please reach out to them for any additional assistance needed. Thank you for being a valued customer. -Bethany
Samsung phone freezes and crashes.
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your critique is valuable as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. I've attached a link that should help with the glitches you've experienced. Also, a link to Samsung Support, please reach out to them for any additional assistance needed. Thank you for being a valued customer. -Bethany
Samsung phone freezes and crashes.
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
screen blacked out
on January 22, 2023
Posted by: jordy
Expertise:Intermediate
horrible quality the screen on this phone is as fragile as an egg even with a case and screen protector. half of my phone is permanently black. I would repair the phone but when I pay 1000+ for a flagship phone I expect it to be of good quality I think I'll just trade this one in and take my chances with appple or maybe the nothing phone.
Features
5
Performance
5
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 24, 2023
Hi Jordy,
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate your opinion as we strive to bring our consumers the best in product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to Samsung Repair Services. Often times they are able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate your opinion as we strive to bring our consumers the best in product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. I've attached the link to Samsung Repair Services. Often times they are able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance. Thank you for being a valued customer. -Bethany
Samsung | uBreakiFix
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Did I get a lemon?
on January 21, 2023
Posted by: Txreddirtgirl
from Savannah, Georgia
Expertise:Intermediate
I haven't had my phone a month and it restarts no less than 5 times a day, but usually more. I have the auto restart under device care turned off. Verizon said it is a Samsung issue since it is still under warranty. I can somewhat deal with a horrible battery life, but restarting in the middle of a phone call or using for GPS is unacceptable. Makes me want to find out if I can exchange it through Verizon for a different model because it is only a great phone 50% of the time.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
2
Response from Samsung USBy Bethany, Social Commerce, January 23, 2023
Hi Txreddirtgirl,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your feedback is valuable as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they have had a less than idea experience. I've attached some links that should help with the battery life and restarting you've experienced. Also below is our warranty department. Please reach out to them for additional assistance with your device. Thank you for being a valued customer. -Bethany
Samsung phone or tablet reboots repeatedly
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your feedback is valuable as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they have had a less than idea experience. I've attached some links that should help with the battery life and restarting you've experienced. Also below is our warranty department. Please reach out to them for additional assistance with your device. Thank you for being a valued customer. -Bethany
Samsung phone or tablet reboots repeatedly
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Nice features but....
on January 21, 2023
Posted by: Mar1
from Atlanta
Expertise:Expert
After 6 month of use, the phone froze several times....charger port is not as stable, you will have to keep pushing it in and will stop charging if it moves a little
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
3
Response from Samsung USBy Bethany, Social Commerce, January 23, 2023
Hi Mar1,
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate your feedback as we continue to innovate and improve on the design and functionality of our products. I've attached a link that should help with the freezing you experienced. Also, a link to Samsung Repair Services. Often times they're able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance. with your charging port. Thank you for being a valued customer. -Bethany
Samsung phone freezes and crashes
Samsung | uBreakiFix
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate your feedback as we continue to innovate and improve on the design and functionality of our products. I've attached a link that should help with the freezing you experienced. Also, a link to Samsung Repair Services. Often times they're able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance. with your charging port. Thank you for being a valued customer. -Bethany
Samsung phone freezes and crashes
Samsung | uBreakiFix
Written by a customer while visiting Samsung US
Customer Rating
2
Lacks customization features.
on January 21, 2023
Posted by: Infinity 66
This phone doesn't allow customization at all. App notifications cannot be customized. The lack of this makes the phone a headache to utilize. AT&T staff lack the ability to assist customers with this problem.
Response from Samsung USBy Bethany, Social Commerce, January 23, 2023
Hi Infinity 66,
Thank you for your review of the Samsung Galaxy S22 Ultra. Your feedback is appreciated as we continue leading the charge on innovation. I've attached a couple links that will help you customize notifications on your device. Please reach out to Samsung Support, also below for any further assistance. Thank you for being a valued customer. -Bethany
Control app notifications on your Galaxy phone or tablet (samsung.com)
Customize themes and icons on your Galaxy phone or tablet (samsung.com)
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. Your feedback is appreciated as we continue leading the charge on innovation. I've attached a couple links that will help you customize notifications on your device. Please reach out to Samsung Support, also below for any further assistance. Thank you for being a valued customer. -Bethany
Control app notifications on your Galaxy phone or tablet (samsung.com)
Customize themes and icons on your Galaxy phone or tablet (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Great but....
on January 18, 2023
Posted by: Kinda disappointed
from Kentucky
Expertise:Intermediate
I switched from Iphone12 pro plus to the Ultra S22. Overall the phone is amazing and out does my iPhone. Unfortunately I am giving it 3 stars because I've never seen a battery life drain so quickly. I have enabled all battery saving power options but it made no change. My iPhone I could read and play all day on it with still 30% by bed time. I've already charged this phone twice.
Features
5
Performance
3
Design
5
Value
4
Response from Samsung USBy Bethany, Social Commerce, January 19, 2023
Hello,
We appreciate you taking the time to review the Samsung Galaxy S22. We value all feedback as it ensures we bring our consumers the best in product design and functionality. We're thrilled you are enjoying your new Galaxy phone! I've attached some links that should aide in increasing the battery life of your device. Also, since it sounds as if your device is still under warranty, I've linked our warranty department below as well. Please reach out to them, and or Samsung Support for assistance as needed. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22. We value all feedback as it ensures we bring our consumers the best in product design and functionality. We're thrilled you are enjoying your new Galaxy phone! I've attached some links that should aide in increasing the battery life of your device. Also, since it sounds as if your device is still under warranty, I've linked our warranty department below as well. Please reach out to them, and or Samsung Support for assistance as needed. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Dope phone
on January 18, 2023
Posted by: Juice Young
from Atlanta, Georgia
Expertise:Expert
I bought this phone back in November because I have always had a love for the Galaxy phones. Hearing so many good things about this phone had me intrigued a lot. Wanted to try out all the functions. Always loved how fully customizable Galaxy phones were especially when I had the s3 back in the day. And I must say I am in love and impressed with it. And I'm still learning new things about this phone the more I play around with it. Thank you Samsung for a dope phone and oh yea I love the S pen to by the way 😁😁
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
amazing feature
on January 18, 2023
Posted by: meloSkinz
I've had the opportunity to use thus product and must say love samsungs devices that's the reason to coming back to Android
Written by a customer while visiting Samsung US