Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Customer Rating
1
Nope, unacceptable
on April 15, 2022
Posted by: Do better
from Piscataway Land
Expertise:Intermediate
Preordered to upgraded from S20+. Day 5, phone fell (once), 3' and cracked. With a tempered glass screen protector and case. Toughest glass yet, they claim.. pshh. 20+ suffered more than that over a year and didn't have this issue. Also, the screen gets a green haze now. Should've saved my money.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Chrystel, Samsung Care, April 22, 2022
Hi There,
Thank you for letting us know about the status of your Galaxy S22 Ultra. We are saddened to hear about your recent experience, as the screen is damaged. I understand the importance of getting your device fixed immediately. Please know that we are looking into this one, and we want to make sure that this will be taken care of.
You may visit this link below for some guidelines on how to schedule your repair and its repair cost:
https://www.samsung.com/us/support/repair/pricing/
Here is a link to the Manufacturer's Warranty:
https://www.samsung.com/us/support/legal/mobile/#standard-limited-warranty
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144431142
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Greatest feeling smartphone available.
on April 15, 2022
Posted by: Kiwa
from Augusta, GA
Expertise:Intermediate
[This review was collected as part of a promotion.] The Samsung S22 Ultra has singlehandedly kept me as a Samsung customer. I've been wanting to switch to a different phone as the Galaxy line was getting too samey to most of the other popular phones on the market. Then they introduced the S22 ultra. every single color available on launch day was beautiful, I didn't know which to pick. Eventually i settled for the Green option. This to me is the first step before selecting a phone, how it looks like in person. It passed the eye check, looked as beautiful in person as it did online, but that's not all. All the reviews just didn't do it justice, the phone is amazing. The next physical thing that i noticed was the weight. Last year's flagship was heavy and felt like a danger when reading an E-book from your bed before bed. This time, the S-22 Ultra has an evenly distributed weight compared to the S-22 Ultra's camera heavy frame. As I said, the design is beautiful, moving on from the traditional shape of the Galaxy series to more of a note with slightly curved edges. This look to me still screams futuristic, what with all the cameras and a lack of bezel (even with the front facing camera's forgettable circle at the top of the screen). The cameras allow you to take some amazing pictures, wether up close or far away, the videos you can record are of beautiful quality, for a phone, and the low light filter is astounding, just as advertised. The display is, as always with Samsung, the best in the game. The S Pen is a fun feature that most may just see as a gimmick, but for me it's a fun addition that has allowed me to pick up drawing in my spare time, something I've always wanted to do.
Overall, this phone does it all, has it all, and is all you'll ever need. I wouldn't dare to call it "Samsung's Magnum Opus" as I know that this isn't even close to being their last great phone, but it certainly feels that way. This, to me, is the most fun and pleasure I've ever had with a smartphone since they first came out when I was a kid.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone.
on April 14, 2022
Posted by: Raymond
from Worcester, MA
Expertise:Intermediate
[This review was collected as part of a promotion.] I'm really happy with this phone, very fast and the camera is great I really recommend it.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Biometric and battery life is too bad
on April 14, 2022
Posted by: Rob Rai
from Cincinnati Ohio
Expertise:Intermediate
Finger print fails every twice time make us reset the bank accounts and other passwords every time. Battery drain itself.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Chrystel, Samsung Care, April 15, 2022
Hi Rob Rai,
Thank you for bringing this to our attention and for purchasing the Galaxy S22 Ultra. We sincerely apologize for your recent experience, as you're having trouble using your fingerprint sensor, and the battery life is poor. I know how essential it is to have your device working properly, as the fingerprint sensor provides a convenient and secure way to unlock your phone and keeps your personal information safe. Please know that we are continuously improving our services, and your feedback is vital to that process.
Kindly visit this link for troubleshooting steps regarding Fingerprint issues:
https://www.samsung.com/us/support/troubleshooting/TSG01200322/#:~:text=Inspect%20the%20screen%20and%20fingerprint,may%20also%20not%20be%20recognized.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144406736
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
The best phone ever
on April 14, 2022
Posted by: Shari
from NY, NY
[This review was collected as part of a promotion.] I bought this phone 2 weeks ago and Samsung had overdome themselves with this one. The camera quality is SUPERIOR. I love the new spen addition and it comes with tons of cool features/gestures. The functionality of the phone.. 10/10. I am so happy with my purchase
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Awesome features
on April 14, 2022
Posted by: Chris876
from New york
Expertise:Expert
[This review was collected as part of a promotion.] Pre orderd this phone and I'm still learning new things about it, it's an really awesome phone.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
It's "Ok".
on April 14, 2022
Posted by: eerehs7
from New Mexico
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this the day of the launch. It has a lot of bugs that still aren't fixed, the battery does not last as long as advertised, and there is no sd card slot. Simple things that need to be fixed but several things, and it gets annoying. I miss my S21 Ultra.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
3
Value
1
Response from Samsung USBy Chrystel, Samsung Care, April 18, 2022
Hi Eerehs7,
Thank you for getting in touch about this. We sincerely apologize about your recent experience with your Galaxy S22 Ultra, as it constantly encounters bugs, and the battery life is poor. Samsung understands how essential it is to have your device at a normal operating temperature and work at optimal performance. Please know that we are continuously improving our services, and your feedback is vital to that process.
Here is a link that will help you address your issues with your device from overheating:
https://www.samsung.com/us/support/answer/ANS00076952/
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Keeping your device's software updated regularly will ensure it continues to run smoothly:
https://www.samsung.com/us/support/answer/ANS00077582/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144413789
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
3
As a Note fan I am not much satisfied this time
on April 13, 2022
Posted by: naveen
from US
Expertise:Intermediate
S22 ultra didn't meet my expectations. I badly missed the SD card slot. Battery life is not good unless it is in power save mode. Camera is ok. Still needs lot of optimizations both with the battery and camera. S-Pen is my favorite. Samsung, please try to be Samsung
Features
5
Performance
3
Design
4
Value
2
Response from Samsung USBy Chrystel, Samsung Care, April 14, 2022
Hi Naveen,
Thank you for reaching out to us. We sincerely apologize for the inconvenience this may have caused you, as you're having issues with the battery life on your Galaxy S22 Ultra and that this did not meet your expectations. I understand how essential it is to enjoy using your device at optimal performance without worrying about the shelf life. Please know that we are continuously improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144402707
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US