Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Average customer rating
4.2 out of 5
4.2
(1,424 Reviews)
Open Ratings Snapshot
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product. 
(
987 out of 1,166
)
Best Buy Privacy Policy
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Customer Rating
5 out of 5
5
Great feature, flashing fast, awesome camera
on April 18, 2022
Posted by: Lovesamsung
from Salt Lake city
Expertise:Expert
[This review was collected as part of a promotion.] This phone is just fantabulous. Great features, awesome camera and amazingly fast. There are tons of features that I find very useful day to day eg. Organizing pictures into folders and also ability to keep secure folders. In addition to that tons of options to improve pics and remove unwanted objects. Fingerprint options.
I think if you use it for few months, you will find tons of convenient features that are important and are missing in apple iphones.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
wonderful device
on April 18, 2022
Posted by: CommanderArlex
from Malden MA
Expertise:Beginner
[This review was collected as part of a promotion.] I bought this phone S22 Ultra 5 weeks ago. it's a excellent device. has the best camera I haven't seen from other phones.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Very Weak Vibration
on April 18, 2022
Posted by: tcbklyn
from New York, NY
Expertise:Expert
The new vibration motor is terrible. Worst phone vibration mode that I've ever had in my life. I wish I could trade down to an older Samsung Galaxy model.
No, I would not recommend this to a friend.
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love how big it is and it's features! Battery is a
on April 18, 2022
Posted by: Lulu
from Rhode Island
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this as a trade in for the z3 flip and wow the batter on this last all day long and im on my phone all day long I'm excited to figure out more cool features my only complaint is the phone is kinda heavy and sometimes doesn't fit in my little purses but hey worth it!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
1 out of 5
1
Poorly made
on April 17, 2022
Posted by: Anonymous
from Bronx
Expertise:Expert
I've owned every galaxy since the Note 4 and this is literally the worst phone I've ever owned! It is bad on so many levels! I'm extremely disappointed! I regret purchasing this device !
No, I would not recommend this to a friend.
Features
1 out of 5
1
Performance
1 out of 5
1
Design
3 out of 5
3
Value
1 out of 5
1
Response from Samsung USBy ChrystelSamsung CareApril 18, 2022


Hi Alberto Rodriguez,


Thank you for taking the time to leave this review. We are saddened to hear that this did not meet your expectations. I understand how disappointing it can be if expectations don't quite meet. We would definitely like to look into any issues you may be having with your Galaxy S22 Ultra to ensure that you are getting the best experience. Please know that we are continuously improving our services, and your feedback is vital to that process.


Should you need assistance, you may reach us via the following for immediate support:

1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513


Reference Number: 1144413024

Thank you for choosing Samsung. Have a great day!

^Chrystel

Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Great features, I love it
on April 16, 2022
Posted by: Milestone
from New york
Expertise:Intermediate
[This review was collected as part of a promotion.] Bought this 2 to 3 months ago, and I must say it's worth upgrading from S20 ultra to this.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
4 out of 5
4
Great phone
on April 16, 2022
Posted by: Anonymous
from Texas
[This review was collected as part of a promotion.] I've had this phone for about a month?, I will say that the camera quality is phenomenal. I've noticed a difference from my previous S21+. I also do appreciate the sPen that was included with this phone. Although I do find that the sPen will sometimes stick out a little without me pushing it. Another thing I've noticed that is different from my previous phone, the battery life of the s22 ultra does not last me but maybe a day and a half at most and it needs to charge. My s21+ could go 2, sometimes 3, days before I needed to charge it. Which to me is not a huge deal, just sorta mildly inconvenient. All in all, I do enjoy the feel and use of this phone more than the last and probably will not be upgrading coming the next year.
I would recommend this to a friend!
Features
5 out of 5
5
Performance
4 out of 5
4
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
Customer Rating
5 out of 5
5
Love ❤️ this phone!!! It does so much!
on April 15, 2022
Posted by: Doll777
from Charles City, Virginia
[This review was collected as part of a promotion.] I ordered this phone as a pre order. It took 3 days to get it to go through. Finally it did and it's been worth the trouble.
My son, Brett, had been trying to get me to change over from my Motorola. I had many Motorola phones for numerous years. Well I had to get a new one so Samsung it is.
There's so much to learn and explore that it shouldn't ever get old. It takes great pictures but so many options it's difficult to choose. Experimentation! Editing! Never would have thought I could do so much on a phone and I'm the one that used to know phones. Hahaha not anymore!
I'm really excited and happy my son talked me into a Samsung phone. Now for the tv!
I would recommend this to a friend!
Features
5 out of 5
5
Performance
5 out of 5
5
Design
5 out of 5
5
Value
5 out of 5
5
Written by a customer while visiting Samsung US
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