Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Customer Rating
3
S21 Ultra Woes Continued...
on May 1, 2022
Posted by: hessa
Expertise:Expert
Any phone that requires a case to prevent incidental actions from the edges of the screen is absolute trash. There was a time when I praised Samsung, but it's getting difficult with their phones.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent device!
on April 30, 2022
Posted by: DaveinKC
from Kansas City
Expertise:Expert
Phone arrived a few days ago and it has been awesome! I love the styling of the device versus the s21 ultra I traded in. Battery life has been excellent even as it learns my usage patterns. The S-pen has already come in handy to markup photos and pdfs for work. I find the screen has better viewing angles than my s21 ultra did, although I prefer the screen on my wife's s21+ by a slim margin. The speakers are excellent for media consumption. I don't do much gaming but the phone is snappy in daily use in the optimized cpu setting. I have been running in the adaptive refresh rate with WQHD+ resolution.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Samsung care + theft and lost
on April 28, 2022
Posted by: Andrew
Expertise:Beginner
I'm unhappy to dont have access to get the samsung care + theft and lost in samsung s22 ultra color graphite
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Huge upgrade!
on April 24, 2022
Posted by: JR09
from Chicago, IL
[This review was collected as part of a promotion.] Upgraded from my old Samsung S7 Edge and could not be happier. Lightning fast, huge storage, incredibly sharp display, all day battery even through heavy use!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This phone is fantastic
on April 22, 2022
Posted by: Slaya
from Sacramento CA
Expertise:Intermediate
I bought this in February absolutely have been please with everything plenty of storage and headphone Jack's are obsolete. This phone is perfect in every way
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
It's Fine
on April 20, 2022
Posted by: Rainmaker
Expertise:Expert
I'm very careful with my phone's and haven't ever cracked or chipped a scree. My S22 Ultras screen chipped and is all scratched up all from just being in my pocket. The battery is absolutely terrible. Some of the features are nice but I don't think it really makes up for the battery and durability. I doubt I'll buy another Samsung.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
1
Response from Samsung USBy Chrystel, Samsung Care, April 22, 2022
Hi Rainmaker,
Thank you for sharing your experience with us and for purchasing the Galaxy S22 Ultra. We sincerely apologize for your recent experience, as your phone depletes its battery life quickly, and the screen is damaged. I understand the importance of getting your device fixed immediately and without any battery issues. Please know that we are looking into this one, and we want to make sure that this will be taken care of.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
You may visit this link below for some guidelines on how to schedule your repair and its repair cost:
https://www.samsung.com/us/support/repair/pricing/
Here is a link to the Manufacturer's Warranty:
https://www.samsung.com/us/support/legal/mobile/#standard-limited-warranty
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144430700
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Love the familiarity
on April 20, 2022
Posted by: Aero
Expertise:Intermediate
[This review was collected as part of a promotion.] Really like the new features and the camera is outstanding. It so pretty to look at too. Definetly recommend it
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Battery Issue/Not meant for heavy phone users
on April 19, 2022
Posted by: Sky2050
For my job I require a phone to be charged consistently. This phone depletes battery life quickly. If you place it on charge and open an ongoing app, the phone won't charge. It seems like Samsung doesn't want you to do anything while the phone is charging. It even doesn't charge through PC or vehicle. Other than that, the phone works.
I would recommend this to a friend!
Features
4
Performance
2
Design
5
Value
3
Response from Samsung USBy Chrystel, Samsung Care, April 20, 2022
Hi Sky2050,
Thank you for contacting us about this and for purchasing the Galaxy S22 Ultra. We sincerely apologize for the inconvenience this has caused you, as the battery life drains quickly, and you're having trouble charging the device. I understand how essential it is to have your phone properly working and not worry about the shelf life. Please know that we are continuously improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
You may also visit this link under the "Samsung phone or tablet is not charging with a charger or wirelessly" and "Phone or tablet is not charging while connected to a PC" sections:
https://www.samsung.com/us/support/troubleshooting/TSG01001573/#phone-or-tablet-is-not-charging-while-connected-to-a-pc
Galaxy phone is not staying on or charging:
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144422246
Thank you for choosing Samsung. Have a great day!
^Chrystel
Thank you for contacting us about this and for purchasing the Galaxy S22 Ultra. We sincerely apologize for the inconvenience this has caused you, as the battery life drains quickly, and you're having trouble charging the device. I understand how essential it is to have your phone properly working and not worry about the shelf life. Please know that we are continuously improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
You may also visit this link under the "Samsung phone or tablet is not charging with a charger or wirelessly" and "Phone or tablet is not charging while connected to a PC" sections:
https://www.samsung.com/us/support/troubleshooting/TSG01001573/#phone-or-tablet-is-not-charging-while-connected-to-a-pc
Galaxy phone is not staying on or charging:
https://www.samsung.com/us/support/troubleshooting/TSG01001407/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144422246
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US