Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Customer Rating
1
Worse samsung ever!!!!
on May 12, 2022
Posted by: Akamanny
from Charlotte NC
Expertise:Expert
The Battery is the absolute worse, i had the note 10 and trading it for the 22 ultra 516gb was the worse decision i did in my life!!!! YES i adjusted everything to save battery and i CANT get by on a day, and i had this phone for over a month and so far it has NOT improved as they say it would, my advice to all dont get the 22 ultra!!!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Charles, Samsung Care, May 18, 2022
Hi Akamanny. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy S22 Ultra. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Get the most out of your Galaxy's phone battery
https://www.Samsung.com/us/support/answer/ANS00078987/
manage sleeping apps to save battery life on your Galaxy device https://www.Samsung.com/us/support/answer/ANS00088422/
apps are draining the battery on Galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144514943
Have a great day.
^Charles
Get the most out of your Galaxy's phone battery
https://www.Samsung.com/us/support/answer/ANS00078987/
manage sleeping apps to save battery life on your Galaxy device https://www.Samsung.com/us/support/answer/ANS00088422/
apps are draining the battery on Galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144514943
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Very good features
on May 11, 2022
Posted by: Big Miz
from Wichita,KS
Expertise:Beginner
I am about to buy this phone this month for me but the features really enhances me to watch what happens when I get to operating in the app store and really bring the Samsung Galaxy S22 Ultra Ultra to action in real life thanks Samsung Electronics for the latest update on Galaxy.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
S22 Ultra - 5 star camera, 1 star phone
on May 9, 2022
Posted by: MeMacOH
from Cleveland OH
Expertise:Expert
I have been dealing with with phone for 2 months now. That's more than enough time to have giving it time to get used to it and know it's quirks. Bottom line, it sucks. I want my S20 Note back.
Connectivity:
The phone has terribly slow internet speeds on 5G (multiple cities on Verizon network). When switching between towers it often goes offline for a few seconds to a few minutes. Oddly enough, this does not interrupt phone calls, only data.
Connectivity:
The phone has terribly slow internet speeds on 5G (multiple cities on Verizon network). When switching between towers it often goes offline for a few seconds to a few minutes. Oddly enough, this does not interrupt phone calls, only data.
Battery life:
Battery life is far worse than S20 Note and S7 Note. With intermittent use, the battery dies after 12 hours. Bluetooth audio drains battery 25% faster. The power usage monitoring shows all it well. I've even deleted apps that show high battery usage such as Yahoo Mail, but alas, battery still dies after about 12 hours. I now have to recharge it around noon in order to get it though the day. That's silly.
Battery life is far worse than S20 Note and S7 Note. With intermittent use, the battery dies after 12 hours. Bluetooth audio drains battery 25% faster. The power usage monitoring shows all it well. I've even deleted apps that show high battery usage such as Yahoo Mail, but alas, battery still dies after about 12 hours. I now have to recharge it around noon in order to get it though the day. That's silly.
Performance:
For a flagship phone, this thing is extremely poor. On the upside, the camera (especially the low light performance is excellent), and the finger print reader is a significant improvement over the S20 Note. Virtually all other aspects are in the negative category. If it were a midlevel phone, it would be satisfactory, but it isn't a midlevel phone and does not have a midlevel price. Slow transition between apps. Messages crashes regularly. In fact, many preinstalled mainstream apps crash frequently. (Messages, Maps, Chrome). Even the Samsung pre-installed app "My Files" crashes every time certain functions are used.
For a flagship phone, this thing is extremely poor. On the upside, the camera (especially the low light performance is excellent), and the finger print reader is a significant improvement over the S20 Note. Virtually all other aspects are in the negative category. If it were a midlevel phone, it would be satisfactory, but it isn't a midlevel phone and does not have a midlevel price. Slow transition between apps. Messages crashes regularly. In fact, many preinstalled mainstream apps crash frequently. (Messages, Maps, Chrome). Even the Samsung pre-installed app "My Files" crashes every time certain functions are used.
Overall, despite having the "top of the line" Samsung flagship S22 Ultra, I cannot wait to be ride of this thing. Great work guys, great work.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Written by a customer while visiting Samsung US
Customer Rating
2
No memory expansion slot!!??!!
on May 5, 2022
Posted by: Thunk
from Apex, NC
If I knew it didn't have a memory slot before I ordered I wouldn't have ordered it. You got me this time, but now I know better. Other than that, no complaints except for the battery life.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
4
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!!
on May 4, 2022
Posted by: Anonymous
from San Antonio, TX
[This review was collected as part of a promotion.] I absolutely love my S22 Ultra. Upgraded from the s10+ and so glad I did.
Photo quality is amazing and overall, it's a fantastic phone
Photo quality is amazing and overall, it's a fantastic phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
The screen is too fragile!!
on May 2, 2022
Posted by: Francis
from Queens, NY
Expertise:Expert
I don't recommend this phone because the screen is too fragile, it's like a light bulb. Mine got broken because it got hit with my charger, it was just little touch, it is incredible how easy the screen got broken!!
Definitely the screen of this phone does not have any quality. I checked an Iphone and the screen is so much better!!! My niece has an Iphone and it has fell so many time and the screen still good.
Definitely the screen of this phone does not have any quality. I checked an Iphone and the screen is so much better!!! My niece has an Iphone and it has fell so many time and the screen still good.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
no changes
on May 2, 2022
Posted by: medi
from Sacramento
Expertise:Expert
nothing has changed from my note10. Horrible camera, photos in 3:4 scale are all exposed and when you zoom in you feel this more. This phone literally does not have vibration, I don't feel the vibration at all. Speakers are bad, very bad sound quality. 5G feature is a joke. I don't get service in most places. This is for sure my last Samsung phone
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
BATTERY Horror
on May 2, 2022
Posted by: Alexandra
from Portland, Oregon
Expertise:Expert
Everything is fine, but the battery is so quickly discharged is not enough for 1 day. For the price this is not acceptable at all. I am very upset.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US