Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Customer Rating
1
Garbage
on May 19, 2022
Posted by: Billy
from Chicago
Expertise:Expert
Brand new phone and Camera keep freezing like crazy
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
2
Response from Samsung USBy Edward Smith, Social Commerce, May 23, 2022
Hi Billy, thank you for your feedback on your Galaxy S22 Ultra. We use feedback like this to help us keep improving our products and users’ experiences. Below are some links that you may find beneficial for your situation. Thank you again for your feedback and being a valued Samsung user.
Updating your device:
https://www.samsung.com/us/support/answer/ANS00077582/
Warranty:
https://www.samsung.com/us/support/warranty/
Repair:
https://www.samsung.com/us/support/service/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Updating your device:
https://www.samsung.com/us/support/answer/ANS00077582/
Warranty:
https://www.samsung.com/us/support/warranty/
Repair:
https://www.samsung.com/us/support/service/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US
Customer Rating
2
battery is horrible.
on May 19, 2022
Posted by: dangzero
from san antonio tx
Expertise:Expert
everything is good except the battery it drain very fast you will be depress using this phone if you're out all day and have no way or charging it.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
3
Response from Samsung USBy Edward Smith, Social Commerce, May 23, 2022
Hi Dangzero, thank you for your feedback about your Galaxy S22 Ultra. Battery life is very important as you mentioned and we would love to provide support with your battery concerns. Linked below are some support articles that you may find useful battery life information in to help improve your experience. Thank you again for your feedback and being a valued Samsung user.
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing Smartphone!! But a few suggestions
on May 18, 2022
Posted by: Alfredium710
from Miami
This phone is amazing and I dont regret getting it, but there some some things that will make it better. First of all the battery. The battery life is decent but maybe with more optimization the battery will last longer. Second of all the performance. The chipset should be more powerful but manage the phone so it doesn't overheat and the battery could last longer. Other than that I have no problem!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Battery is very weak
on May 17, 2022
Posted by: PavMC
from Florida
Expertise:Expert
Stile good . But all the same operations system. From 1 to 10 ballot. I will make it 4 ballov
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
5
Value
1
Response from Samsung USBy Charles, Samsung Care, May 18, 2022
Hi PavMC. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy S22 Ultr. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer.
Get the most out of your Galaxy's phone battery
https://www.Samsung.com/us/support/answer/ANS00078987/
manage sleeping apps to save battery life on your Galaxy device https://www.Samsung.com/us/support/answer/ANS00088422/
apps are draining the battery on Galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01001388/
Check for a software update on your phone https://www.Samsung.com/us/support/answer/ANS00077582/
How to update your Galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01001149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144512967
Have a great day.
^Charles
Get the most out of your Galaxy's phone battery
https://www.Samsung.com/us/support/answer/ANS00078987/
manage sleeping apps to save battery life on your Galaxy device https://www.Samsung.com/us/support/answer/ANS00088422/
apps are draining the battery on Galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01001388/
Check for a software update on your phone https://www.Samsung.com/us/support/answer/ANS00077582/
How to update your Galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01001149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144512967
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Love the Camera
on May 17, 2022
Posted by: Kitts Lady
from St. Kitts
[This review was collected as part of a promotion.] I have had this phone for a little over a month and I love it. Still learning new things but easy to navigate and love the e-sim feature.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Terrible screen!
on May 17, 2022
Posted by: Alyssa
from CA
Expertise:Intermediate
Just got this a WEEK ago. I am not a reckless person with my phone. I always put trust in Samsung screens for their durability and never had a problem. Today, it slipped from my hand, with a protector on, and hit my kitchen floor. Very disappointed to find cracks on the needlessly curved edges. On top of that, there's no aux port. I saw that coming, but it's still annoying. I use bluetooth, but I miss the convenience of an aux port.
No, I would not recommend this to a friend.
Features
1
Performance
3
Design
1
Value
1
Response from Samsung USBy Charles, Samsung Care, May 18, 2022
Hi Alyssa. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy S22 Ultra. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. To use your regular headset/AUX cable with the device, you must use a USB Type-C to 3.5mm adapter.
USB-C Headphone Jack Adapter https://www.Samsung.com/us/mobile/mobile-accessories/phones/usb-c-headphone-jack-adapter-ee-uc10juwegus/
cracked or bleeding screen on Galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01001477/
Product Warranty https://www.Samsung.com/us/support/warranty/
Repair Pricing https://www.Samsung.com/us/support/repair/pricing/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144512990
Have a great day.
^Charles
USB-C Headphone Jack Adapter https://www.Samsung.com/us/mobile/mobile-accessories/phones/usb-c-headphone-jack-adapter-ee-uc10juwegus/
cracked or bleeding screen on Galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01001477/
Product Warranty https://www.Samsung.com/us/support/warranty/
Repair Pricing https://www.Samsung.com/us/support/repair/pricing/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144512990
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
2
Network and WiFi issues
on May 17, 2022
Posted by: Note9
Expertise:Expert
Upgraded from a note 9 to the s22 ultra. After using it for about 3 months. I have noticed so many network and wifi issues. These are issues I never experienced on my note 9 which I am about to revert back to and sell this phone. The screen is beautiful and the UI is pretty spectacular, but without connections going across town. It is pointless to have. I have been through every trouble shooting walkthrough out there. My music freezes, my YouTube freezes, news articles take forever to load. I have to constantly turn my connection on and off. Turn airplane mode on then off, just to reopen something I was listening to or watching. Even in my house with super fast wifi, I have tested the note 9 and this phone side by side. The note 9 is way faster with 0 freezes. Meanwhile the s22 ultra is close to dial up speed half the time. It was a tragic mistake to upgrade...
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy Charles, Samsung Care, May 18, 2022
Hi. Thank you for bringing this to our attention. I see you have some concerns with the Galaxy S22 Ultra. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here are some links for more details to help you maximize the device's potential.
manually add wifi network to your Galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01001555/
Issues with mobile network connection on Samsung phone https://www.Samsung.com/us/support/troubleshooting/TSG01212956/
Check for a software update on your phone
https://www.Samsung.com/us/support/answer/ANS00077582/
How to update your Galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01001149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144513474
Have a great day.
^Charles
manually add wifi network to your Galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01001555/
Issues with mobile network connection on Samsung phone https://www.Samsung.com/us/support/troubleshooting/TSG01212956/
Check for a software update on your phone
https://www.Samsung.com/us/support/answer/ANS00077582/
How to update your Galaxy phone https://www.Samsung.com/us/support/troubleshooting/TSG01001149/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144513474
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
4
Good but far from perfect.
on May 17, 2022
Posted by: Slava
from New Orleans, LA
Expertise:Intermediate
The good: The processing speed of this phone is second to none. Don't let anyone fool you, the size matters. This is a nicely designed phone with large screen and substantial weight to it that can be used a self defense item when you find yourself alone in the dark trying to find your car on a large parking lot. The settings and customization is vast as you can adjust whatever you can think of on this phone. The display and camera is simply second to none.
The not-so- good: We purchased two of these phones, one for me and one for my wife (her is a Note 20 Ultra which i am assuming is the same exact unit as S22 this year). First thing that shocked me is how easily they break. After one week of ownership we dropped the phone on the concrete from our toddlers stroller pocket and the screen cracked across the entire phone. The phone was in the case and the drop was not that bad. So much for the super tough gorilla glass or whatever Samsung is advertising on these flagship phones that cost an arm and a leg. Fixing the cracked glass on this phone costs approximate like an average brand new smartphone. We fixed it once and decided to buy this super tough case that is commercialized all over the internet (i will leave the brand name out) and what do you know, even with this wonder case the phone was not able to survive a two feet drop on the garage floor from the seat of a sedan car. The display glass broke severely and the back cracked across. What in the world is going on with the super tough glass advertised on these phones?? Well, back to repair shop and this time the price was even higher because they had to replace the rear cover that supposedly has the battery block on it. Enough about the toughness of this phone, its clear enough that this phone is not tough at all, as real life shows, not well controlled laboratory tests.
My second concern is the battery life. Why in the world the battery only lasts one day under normal use? By "one day" i mean morning to evening. I never play games, just check my emails, messages and not even have a social media account of any kind to be always on it. Battery needs a lot of improvement.
But this last one takes the cake and i think is actually comical. I opened the box and there was no charger. Seriously?? In this price range you cant include a cheap charger?? I get it, you spent all these money to develop an unbreakable glass and long lasting battery but, how is one supposed to charge this flagship phone when a charger is not included?
I strongly recommend buying warranty with these flagship phones as real life experience shows they are extremely expansive to repair and they are simply not durable enough to survive real life tests.
The not-so- good: We purchased two of these phones, one for me and one for my wife (her is a Note 20 Ultra which i am assuming is the same exact unit as S22 this year). First thing that shocked me is how easily they break. After one week of ownership we dropped the phone on the concrete from our toddlers stroller pocket and the screen cracked across the entire phone. The phone was in the case and the drop was not that bad. So much for the super tough gorilla glass or whatever Samsung is advertising on these flagship phones that cost an arm and a leg. Fixing the cracked glass on this phone costs approximate like an average brand new smartphone. We fixed it once and decided to buy this super tough case that is commercialized all over the internet (i will leave the brand name out) and what do you know, even with this wonder case the phone was not able to survive a two feet drop on the garage floor from the seat of a sedan car. The display glass broke severely and the back cracked across. What in the world is going on with the super tough glass advertised on these phones?? Well, back to repair shop and this time the price was even higher because they had to replace the rear cover that supposedly has the battery block on it. Enough about the toughness of this phone, its clear enough that this phone is not tough at all, as real life shows, not well controlled laboratory tests.
My second concern is the battery life. Why in the world the battery only lasts one day under normal use? By "one day" i mean morning to evening. I never play games, just check my emails, messages and not even have a social media account of any kind to be always on it. Battery needs a lot of improvement.
But this last one takes the cake and i think is actually comical. I opened the box and there was no charger. Seriously?? In this price range you cant include a cheap charger?? I get it, you spent all these money to develop an unbreakable glass and long lasting battery but, how is one supposed to charge this flagship phone when a charger is not included?
I strongly recommend buying warranty with these flagship phones as real life experience shows they are extremely expansive to repair and they are simply not durable enough to survive real life tests.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
2
Written by a customer while visiting Samsung US