Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Customer Rating
1
TMobile eSIM doesn't work on unlocked S22 Ultra
on June 3, 2022
Posted by: firebird
from Redmond, WA
Expertise:Expert
One of the main reasons for me to upgrade from S20 Ultra to S22 Ultra was the dual line support using a physical SIM and an eSIM, but this doesn't work with the unlocked model, I can't convert the TMobile SIM to an eSIM because the phone is not TMobile branded.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 6, 2022
Hi firebird, Thank you for your feedback on The Samsung Galaxy S22 Ultra 5G. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device’s esim. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. Please note that use of eSIM on Galaxy device may be enabled by software update or disabled in some countries where it is purchased. Availability of eSIM mobile plan may vary depending on carrier. we would recommend reaching out to our Samsung Care+ team and they can help troubleshoot your device. Thanks again for being a Samsung customer.
Repair:
https://www.samsung.com/us/support/service/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Repair:
https://www.samsung.com/us/support/service/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on June 2, 2022
Posted by: Nabeel
I bought In March, great camera high speed.......little bit heating issue
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Very dissatisfied
on May 31, 2022
Posted by: Gorgonio
from California
Expertise:Expert
I have to charge the battery 3 times a day on this device. I have been a strict Samsung supporter for over a decade. The best Samsung supporter actually. Everything I own is Samsung. But this has to be the worst smart phone I have ever purchased.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy Edward Smith, Social Commerce, June 2, 2022
Hi Gorgonio, thank you for your feedback on your Galaxy S22 Ultra. We are always looking for ways to improve our products and user experience based on user feedback for the future. Below are some links with helpful information that you may find useful for your concerns. Thank you again for your feedback and being a valued Samsung user.
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.youtube.com/watch?v=sAR7URtDC4Y
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.youtube.com/watch?v=sAR7URtDC4Y
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone and the best camera
on May 29, 2022
Posted by: Bori
from 40291
Expertise:Expert
i had a fold 3 and i decide to upgrade and i love all the feature the camera brings
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Save your money.. Dn go for it.
on May 28, 2022
Posted by: Bondgamer
from Delaware
Expertise:Expert
Samsung is just trying to earn profit by removing features and making fool of people by clever advertising. They had no reason to remove memory card slot. Also these new Samsung phones have performance issues.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Edward Smith, Social Commerce, June 1, 2022
Hi Bondgamer, thank you for your feedback on your Galaxy S22 Ultra. We are always looking for ways to improve our products and user experience for the future based on user feedback. Thank you again for your feedback and being a valued Samsung user.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US
Customer Rating
1
Downgrade
on May 28, 2022
Posted by: Samsung User
from GA
Expertise:Expert
The S20 was the last of the best series. Every thing else is trash. Go back to having SD card slots and stop trying to be Apple.
Sincerely a Faithful Samsung User
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
5
Value
2
Response from Samsung USBy Edward Smith, Social Commerce, June 1, 2022
Hi Samsung User, thank you for your feedback on your Galaxy S22 Ultra. We are always looking for ways to improve our products and user experience for the future based on user feedback. Thank you again for your feedback and being a valued Samsung user.
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US
Customer Rating
1
My old s21 ultra was better
on May 28, 2022
Posted by: Anonymous
from San diego
the s21 ultra has much better quality in many things, one of them is the sound, the sound of this s22 ultra is very poor, weak and low. the battery lasts less, I really do not recommend that you change from s21 ultra to s22 ultra.
No, I would not recommend this to a friend.
Features
2
Performance
5
Design
3
Value
1
Response from Samsung USBy Edward Smith, Social Commerce, June 1, 2022
Hi Josuekim, thank you for your feedback on your Galaxy S22 Ultra. We are always looking for ways to improve our products and user experience based on user feedback for the future. Below are some links with helpful information that you may find useful for your concerns. Thank you again for your feedback and being a valued Samsung user.
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.youtube.com/watch?v=sAR7URtDC4Y
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Sound:
https://www.samsung.com/us/support/troubleshooting/TSG01001255/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.youtube.com/watch?v=sAR7URtDC4Y
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Sound:
https://www.samsung.com/us/support/troubleshooting/TSG01001255/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US
Customer Rating
4
A bit more complicated than should be ♡
on May 25, 2022
Posted by: Dieann63
from Pennsylvania
Expertise:Intermediate
The phone is great and has a long battery life but... its complicated and stubborn! Personally I need to be able to customize my text them packet to help me see it all better. I bought a theme, but you can't apply it. Also when I try to use Samsung messenger it's blank! I'm forced to use Google messenger. The camera is awesome but again, it's complicated. I'm in a love hate relationship with this phone!! I'm hoping future updates will fix the message theme as the choice between light or dark mode is not cutting it for my eyesite. Looks more like my email mess!
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US