Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Average customer rating
4.2
(1,424 Reviews)
Rating breakdown 1,424 reviews
5 Stars
947
4 Stars
181
3 Stars
100
2 Stars
66
1 Star
130
85%of customers recommend this product.
(
987 out of
1,166)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 512GB (Unlocked) - Phantom White
Customer Rating
4
Battery not impressive
on June 24, 2022
Posted by: Kitty62
from Oklahoma
Expertise:Intermediate
Love the phone and camera but definitely NOT impressed with the battery. I'm having to charge my phone more often throughout the day, even when I haven't been on it. I have even made sure nothing is running in the background.
Features
4
Performance
3
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
The phones are a new Era for money makers
on June 21, 2022
Posted by: Dr ice mind
from New york
I I was having s21 u 5g and switch to this one for the s pen
I read many comments about many issues I have for now 0 issues and phone work easy way also I can play on my TV with screen sheare all my games for better view pictures are great and editors are on market each day I don't find anything wrong. But you have 1 year warranty for this items if something came bad send it to warranty I bring my s22ultra to de Beach and make great videos on jetki love samsung why not. Other phone like ip are not work for me samsung is a item that match me
I read many comments about many issues I have for now 0 issues and phone work easy way also I can play on my TV with screen sheare all my games for better view pictures are great and editors are on market each day I don't find anything wrong. But you have 1 year warranty for this items if something came bad send it to warranty I bring my s22ultra to de Beach and make great videos on jetki love samsung why not. Other phone like ip are not work for me samsung is a item that match me
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not impressed
on June 20, 2022
Posted by: User
from Earth
Expertise:Expert
phone does not match the price tag.
upgrading from note8
Note 8 screen was better, it was slimmer, fingerprint unlock worked every time, worked without lag for 3 years.
This phone is lagging freezing screen feels weird
Fingerprint sensor works about 60%of the time
screen is already scratched even though it supposed to have better scratch resistance than note 8
Note 8 lasted almost a year before i noticed scratches on it
upgrading from note8
Note 8 screen was better, it was slimmer, fingerprint unlock worked every time, worked without lag for 3 years.
This phone is lagging freezing screen feels weird
Fingerprint sensor works about 60%of the time
screen is already scratched even though it supposed to have better scratch resistance than note 8
Note 8 lasted almost a year before i noticed scratches on it
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 23, 2022
Thank you for your feedback on the Samsung Galaxy S22 Ultra. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. Thanks again for being a Samsung customer.
Written by a customer while visiting Samsung US
Customer Rating
5
Great phone
on June 19, 2022
Posted by: Mike
from Houston,TX
Expertise:Intermediate
Love the pen, speed, screen, and battery life. Goes well with watch.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Unhappy with purchase
on June 19, 2022
Posted by: Maggie
from NYC
Expertise:Intermediate
No adapter with this purchase, POOR battery life and hyper sensitive screen.
There is also no extendable storage. However, that rating is for the battery life.
Does take great video.
There is also no extendable storage. However, that rating is for the battery life.
Does take great video.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
2
Response from Samsung USBy Michael Mynxx, Social Commerce, June 22, 2022
Hi, thank you for your feedback on your Galaxy S22 Ultra. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. we have provided some links below that might be of use to you. Thanks again for being a Samsung customer.
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Apps are draining battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Apps are draining battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
5
Works outstanding
on June 17, 2022
Posted by: Bloop
from New Philadelphia, OH
I love this phone. It's the best life organizer I've ever had.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Hard to believe it can be better!
on June 17, 2022
Posted by: Peliona1130
from Miami, Florida
Wasn't sure about changing phones from my Galaxy S20 ultra to the Galaxy S22 ultra, my phone was like new, but I'm so glad I did. This phone is amazing, it's hard to believe that Samsung can keep improving them. The camera is amazing!! Took a picture of the moon at a 100x zoom and no one believed I used my phone to do it. I barely use the pen but it works great. If I could've I would have removed a third of a star only because they took off the ability to place an SD card on the phone. I like saving my pictures and videos on an SD card other than the cloud or phone but I'll have to deal. The S22 is super fast and very appealing to the eye.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Worst smart phone ever
on June 17, 2022
Posted by: Reginafaye74
from Palmyra Va
Expertise:Intermediate
I have been a loyal android and Samsung customer since the beginning of smart phones. This is by far the worst phone I've ever had. I upgraded from a note 9 because the screen was broken but I'm seriously thinking of reprogramming my old phone, crack and all. I hate the finger print sensor, it will randomly just do whatever it wants in the middle of using it. While on Facebook messenger, or text it will lock up and not allow me to scroll and the worst part is I will randonmly loose service and have to restart the phone. I understand that some of that may be my carrier, Verizon and the 5G network but that never happened with my old note 9. There is not one thing this phone does better!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 22, 2022
Hi, thank you for your feedback on your Galaxy S22 Ultra. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. It looks like your device may still be under warranty, we recommend reaching out to our Samsung Care+ team and they can help troubleshoot your device. I have also provided some link that might be of use to you as well. Thanks again for being a Samsung customer.
Samsung Support:
https://www.samsung.com/us/support/
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
Samsung Support:
https://www.samsung.com/us/support/
Repair:
https://www.samsung.com/us/support/service/
Warranty:
https://www.samsung.com/us/support/warranty/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
Written by a customer while visiting Samsung US