Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,687 Reviews)
Rating breakdown 4,687 reviews
5 Stars
3,476
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,609 out of
1,864)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
2
Battery is not that great
on June 20, 2022
Posted by: AnthonyC
from Arizona USA
Expertise:Intermediate
I got this when it was first release. 1 Major complaint is the battery. It gets hot pretty quick, especially living in a hot area during the summer. The battery is advertised as 5,000mAh, but the design capacity is 4,855mAh. The estimated capacity started at 4,780mAh and 3 months later it's 4,635mAh. Other negative areas, Stylus slot is on the left side, no Ext SD card slot, and no notification light. Disappointed.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
2
Response from Samsung USBy Michael Mynxx, Social Commerce, June 22, 2022
Hi, thank you for your feedback on your Galaxy S22 Ultra. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. It looks like your device may still be under warranty, If you feel like there is an issue with your device over heating we would recommend reaching out to our Samsung Care+ team and they can help. We have also provided some link that might be of use to you as well. Thanks again for being a Samsung customer.
Samsung Support:
https://www.samsung.com/us/support/
Warranty:
https://www.samsung.com/us/support/warranty/
Care+:
https://www.samsung.com/us/support/samsung-care-plus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung Support:
https://www.samsung.com/us/support/
Warranty:
https://www.samsung.com/us/support/warranty/
Care+:
https://www.samsung.com/us/support/samsung-care-plus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
1
Worst phone ever - trust me!
on June 20, 2022
Posted by: GadgetGeek
from Research Triangle Park
Expertise:Expert
I've had EVERY Samsung Galaxy/Note. "Upgraded" from Note 20 Ultra to this S22 Ultra (T-Mobile). It won't recognize the SIM, it won't register with the network, it doesn't recognize the stylus and it basically isn't dependable for anything. I have to put it into AIRPLANE MODE and then back to be able to make a phone call. T-Mobile is stumped. Samsung knows this phone series has a problem and so far hasn't addressed the various issues. Avoid. If you don't believe me, Google "Samsung S22 Ultra failure to register on network" before you even think about purchasing.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
1
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 23, 2022
Hi, thank you for your feedback on your Samsung Galaxy S22 Ultra. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We recommend reaching out to our Samsung Care+ team and they can help. I have also provided some link that might be of use to you as well. Thanks again for being a Samsung customer.
Samsung Support:
https://www.samsung.com/us/support/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung Support:
https://www.samsung.com/us/support/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome Phone!
on May 10, 2022
Posted by: Croft2u2
from Granite City, IL
I just bought this phone a few weeks ago I thought for sure that taking a photo of the moon with my phone was a joke. I just took the photo and WOW I really can get an amazing photo of the moon with this phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
What was I thinking?
on September 3, 2022
Posted by: Parch
from NM
Expertise:Intermediate
"Upgraded" to S22 Ultra 3 months ago after enjoying Samsung platform for many years. Absolutely loved my S10 and I should have just stayed there. Have had nothing but issues with this phone. It locks up constantly while on internet and it doesn't seem to have as good of an antenna as the S10. I have a ranch that is offgrid and with S10 had no issues getting internet... But S22 Ultra is all over the place. Not sure if it's because it's a 5G phone and there is no 5G around ranch and it is having to go to 4G? Doesn't make since at all. Only reason I gave 2 stars is the camera, thats it. Save your money!
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy Bethany, Social Commerce, September 6, 2022
Hi Parch,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. At Samsung, we value all feedback as we aim to innovate and improve on the design and functionality of our products. I’ve attached some links that should help concerning connectivity. Also, it sounds as if your device is still under warranty, so I’ve attached a link to Samsung’s warranty department as well. Please reach out to them, or Samsung Support if you should need any further assistance. Thank you for being a valued customer. –Bethany
Issues with mobile network connection on Samsung phone or tablet
Samsung phone freezes and crashes
smsng.us/Warranty-Info
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. At Samsung, we value all feedback as we aim to innovate and improve on the design and functionality of our products. I’ve attached some links that should help concerning connectivity. Also, it sounds as if your device is still under warranty, so I’ve attached a link to Samsung’s warranty department as well. Please reach out to them, or Samsung Support if you should need any further assistance. Thank you for being a valued customer. –Bethany
Issues with mobile network connection on Samsung phone or tablet
Samsung phone freezes and crashes
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Need maunal on how to user
on November 19, 2022
Posted by: Roadmanmac
Llke the phone better than my last one...my problem is all this phone can do and they do furnish any information on how to use it.
Response from Samsung USBy Bethany, Social Commerce, November 21, 2022
Hi Roadmanmac,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to bring our consumers the best and most innovative products. I've attached a link that will help you become better acquainted with your new device, as well as the user manual. However, you can also access it from your phone as well! On your phone, navigate to Settings, Tips and user manual, and then tap User manual. The user manual will open via your internet browser. Tap the different options to learn more or use the search bar to find something specific. Please reach out to Samsung Support if you need any assistance, and thank you for being a valued customer. -Bethany
Get ready to start using your Galaxy phone (samsung.com)
Access the user manual for your Samsung phone
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to bring our consumers the best and most innovative products. I've attached a link that will help you become better acquainted with your new device, as well as the user manual. However, you can also access it from your phone as well! On your phone, navigate to Settings, Tips and user manual, and then tap User manual. The user manual will open via your internet browser. Tap the different options to learn more or use the search bar to find something specific. Please reach out to Samsung Support if you need any assistance, and thank you for being a valued customer. -Bethany
Get ready to start using your Galaxy phone (samsung.com)
Access the user manual for your Samsung phone
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Great note replacement
on February 21, 2023
Posted by: JeepinChef
[This review was collected as part of a promotion.] I absolutely love that the Note series didn't go away completely. I use the pen very often in my job. The excellent specs and cameras make this phone work well for me. I upgraded from the Note 10+, and I am very happy I did, a year in and this phone is still head of the class.
Written by a customer while visiting Samsung US
Customer Rating
1
You asked my opinion now you have it.
on April 13, 2023
Posted by: Yeoledawg
Bought over three months ago and have tried so hard to like it and there might be aspects I am over looking but I can't get by the fact it is SQUARE on the edges and VERY heavy. If you have any kind of
muscle problems with your hands this phone is not for you! I immediately began experiencing cramps and heat in my left hand especially after using my phone.
muscle problems with your hands this phone is not for you! I immediately began experiencing cramps and heat in my left hand especially after using my phone.
Response from Samsung USBy Bethany, Social Commerce, April 17, 2023
Hello Yeoledawg... Thank you for your review of the Samsung Galaxy S22 Ultra. Your thoughts are valuable as we continue to give our consumers the best in design and functionality. I've attached the link for Samsung Support below, please reach out to them if we can offer any assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Glitchy phone
on September 18, 2022
Posted by: Fahad
from Seattle, Washington
Expertise:Expert
After 5 days of buying this phone I did the software update and it suddenly turned off and I tried multiple times to turn on but doesn't work, returning this product. Glad i did not formated my old phone s20 and not sended for tradeIn. It also have issues with other apps did not able to install. It just camera is very good. Very disappointed that Samsung have that glictchy phone and paying for a grand.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, September 19, 2022
Hi Fahad,
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. At Samsung, we value all feedback as we remain innovative with the design and functionality of our products. It sounds as if your device is still under warranty, so I’ve attached the link below. Please reach out to them for support. Thank you for being a valued customer. –Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. At Samsung, we value all feedback as we remain innovative with the design and functionality of our products. It sounds as if your device is still under warranty, so I’ve attached the link below. Please reach out to them for support. Thank you for being a valued customer. –Bethany
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US