Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,687 Reviews)
Rating breakdown 4,687 reviews
5 Stars
3,476
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,609 out of
1,864)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
5
Excellent phone ! Great for business
on April 12, 2022
Posted by: Shayb45
from Detroit
Expertise:Expert
[This review was collected as part of a promotion.] I biught this phone 3 weeks ago and I am in love. No more Iphones for me.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Lots of bugs!
on April 12, 2022
Posted by: Hvof2005
from Michigan
Expertise:Intermediate
[This review was collected as part of a promotion.] Got it for 3 days. Crashed 4 times. Battery is not as good as my s20 ultra
Features
4
Performance
2
Design
4
Value
3
Response from Samsung USBy Chrystel, Samsung Care, April 15, 2022
Hi Hvof2005,
Thank you for reaching out and for purchasing the Samsung Galaxy S22 Ultra. We sincerely apologize for the inconvenience this may have caused you, as you're experiencing bugs/crashes, and the battery life is poor. I know how essential it is to have your device run smoother navigation at optimal performance. Please know that we are continuously improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Samsung phone freezes and crashes:
https://www.samsung.com/us/support/troubleshooting/TSG01001416/
For the best results, keep your phone updated with the latest software, and make sure your apps are updated:
https://www.samsung.com/us/support/answer/ANS00077582/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144407387
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Life simplify with the S22 Ultra
on April 12, 2022
Posted by: Shaeni
from Utah
Expertise:Intermediate
[This review was collected as part of a promotion.] After two months with my S22 Ultra I have nothing to complain about just to complement. Every time I use it I discover a new feature I love. This phone is very intuitive and eases my life in so many ways. Some of my favorite things are the camera. It takes amazing pictures with the back and front camera. Love the portrait mode and the remastering picture function. Also it has helped me organize better with app timer and the bedtime mode. Thanks Samsung for all your effort on this smartphone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone overall
on April 12, 2022
Posted by: Kam219
from Nashville, TN
[This review was collected as part of a promotion.] Like the phone overall, had I known that Samsung did away with the micro SD port I'd have gotten the 1TB version. The 512 gb version is a little thicker and heavier than other phones but still excellent quality. Liked the color options and the s view flip case that you can get for these. Overall I don't think you'll be disappointed with this phone.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone overall
on April 12, 2022
Posted by: Kevin
from Iowa
Expertise:Expert
[This review was collected as part of a promotion.] I got this phone a month ago and so far it checks every box except for one. It has an incredible display, adequate power, great design, amazing camera, however the battery life is terrible. I'm usually left in the 10-15% range at the end of day with 5-6 hours of screen on time. Samsung should improve this next year, or at least make it somewhat competitive to the Iphone 13 Pro max (I was comfortably getting 8/9 hours of screen on time before hitting 10-15%)
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great features!
on April 12, 2022
Posted by: KDub17
from Orlando, FL
Expertise:Expert
[This review was collected as part of a promotion.] I pre-ordered this phone and I got it earlier than expected. This phone has been amazing so far as a whole. Once the phone learned my usage I was able to get a little more than a whole day worth of battery life. The s pen functionality is great, I'm been a Note fan since the 1st one and I appreciate them keeping that alive with the Ultra. The camera upgrade, especially on the software processing has been awesome. I love that I can keep 120 Hz at quad HD now. The screen is unmatched because of that. Phone is super smooth. Best Galaxy by far!
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Large screen. Fast processing
on April 12, 2022
Posted by: QueenKay
from Georgia
[This review was collected as part of a promotion.] I had the s22 ultra and I loved it, but I love the s22 ultra so much more. I'm so glad I upgraded. The sound quality is amazing. The speed is unmatched in my opinion. And the fact it comes with the S Pen & a place to lock it in is probably my favorite feature.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Fantastic Phone
on April 12, 2022
Posted by: Dutch77
from No. Virginia
Expertise:Intermediate
[This review was collected as part of a promotion.] Love this phone with the built in stylus, so easy to pull out to use on everything.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US