Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,687 Reviews)
Rating breakdown 4,687 reviews
5 Stars
3,476
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,609 out of
1,864)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
1
Still has signal issues
on June 26, 2022
Posted by: User254
from TX
Expertise:Expert
I don’t hand out 1 stars lightly. But with persistent Wi-Fi and cell signal drop outs, slow performance, judder, and other issues, I absolutely cannot recommend this phone. I’ve now purchased 2 identical Ultra phones. One at launch and another in May, both have the issues. Other users have reported the issue or perhaps don’t notice. Either way, this is unacceptable. Samsung needs to do more than keep telling users to factory reset it or RMA to have the same issue. For now it’s back to Apple, which works fine.
No, I would not recommend this to a friend.
Features
4
Performance
3
Design
5
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 28, 2022
Hi Harry, thank you for your feedback on the Samsung Galaxy S22 Ultra. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. Thanks again for being a Samsung customer.
Written by a customer while visiting Samsung US
Customer Rating
4
Best phone I've ever had
on June 29, 2022
Posted by: Rumplestiltskin
from Minnesota
Expertise:Intermediate
[This review was collected as part of a promotion.] I love my phones and try to get the nicest newest one as often as possible. This one is the best one I've ever had. I wish it was more water/steam resistant. It has such a good water resistant rating (ipa? Idk) but sometimes having in the bathroom playing music during a shower will cause a notification to pop up warning me of water in the charging port.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
Battery Life is Disappointing
on June 14, 2022
Posted by: YPD1
from Georgia
I've had my new S22 Ultra for about two weeks. I'm still exploring, however I notice immediately that the Battery Life is horrible. My S20 Ultra that i had for 3 years had better battery life.
Response from Samsung USBy Michael Mynxx, Social Commerce, June 16, 2022
Hi YPD1, thank you for your feedback on your Galaxy S22 Ultra. We’re happy to provide support for the battery issues you’re experiencing. We’ve linked an article below that you may find useful for this situation. If you believe that there is truly an issue with your device, then we would recommend reaching out to our customer support team (linked below). Thank you again for your feedback and being a valued Samsung user.
Apps are darning battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Warranty:
https://www.samsung.com/us/support/warranty/
Support:
https://www.samsung.com/us/support/service
Samsung Care+:
https://www.samsung.com/us/support/samsung-care-plus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Apps are darning battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Warranty:
https://www.samsung.com/us/support/warranty/
Support:
https://www.samsung.com/us/support/service
Samsung Care+:
https://www.samsung.com/us/support/samsung-care-plus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
3
S22 Ultra
on June 14, 2022
Posted by: Juan M
from Texas
I've had it for a bit now and it's great. The cameras are great, everything runs smoothly, and the quality is amazing. My only gripe about this phone is that there is no SD card slot. I went from a note 9 to this and had a 256gb SD card and now it's useless. Stop working backwards Samsung, and stop with the "Trying to save thr environment, so we're not including the charging devices" thing that Apple is doing. It's literally essential to all the devices you are selling, and all you're doing is trying to cut costs where you can.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
2
Value
4
Response from Samsung USBy Michael Mynxx, Social Commerce, June 16, 2022
Thank you for your feedback on The Samsung Galaxy S22 Ultra. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. We do value your opinion and take every review into consideration for future products and features. Thanks again for being a Samsung customer.
Written by a customer while visiting Samsung US
Customer Rating
3
Decent phone
on July 24, 2022
Posted by: Chuck
from Pittsburgh
Expertise:Expert
Over all its an ok phone. I had come from the note series and have to say this is NOT a not. It's an ok phone. The worst part is the battery and signal. Always cuts ot no matter where I'm at.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
5
Value
1
Response from Samsung USBy Bethany, Social Commerce, July 28, 2022
Hi Chuck,
Thank you for your review of the Samsung Galaxy S22 Ultra. We value all feedback as we aim to bring our consumers the best in product design and functionality. I've attached a couple links below that should be of use regarding the battery life of your device, also one that will aide with connectivity. If you need any further assistance, please reach out to Samsung Support. Thank you for being a valued customer. -Bethany
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We value all feedback as we aim to bring our consumers the best in product design and functionality. I've attached a couple links below that should be of use regarding the battery life of your device, also one that will aide with connectivity. If you need any further assistance, please reach out to Samsung Support. Thank you for being a valued customer. -Bethany
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Deleted messages/Trash Folder
on July 23, 2022
Posted by: Buddy
from Miami, Fl
Expertise:Expert
I would like Samsung to bring back the trash feature, which I was accustomed to from all the Note series phones I had. I love Samsung products, but this S22 Ultra does not have the trash feature. I have deleted important message which contained pictures of my 3 year old daughter. Please find a way to add this feature back and made available for the S22 Ultra. Thank you
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Terrible phone
on July 24, 2022
Posted by: Disappointedchris
from San diego
Expertise:Intermediate
I had a note 9 for years never had any problems with it I dropped it and broke the screen I thought it was about time for a new phone so I splurged and got the S22 ultra this phone is garbage have had nothing but problems with it it drops calls calls cut out on me I'll talk to text this garbage you would think they would have fixed it by now. Half of the apps don't work correctly everything is micromanaged you have to go through several more steps to do anything, I hate this phone.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
1
Response from Samsung USBy Bethany, Social Commerce, July 29, 2022
Hello,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. I've attached a link that should be of using concerning the dropped calls you've experienced and connectivity. Please reach out to Samsung Support, also below, about talk to text and for any further assistance. Thank you for being a valued customer. -Bethany
https://www.samsung.com/us/support/troubleshooting/TSG01001240/
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. I've attached a link that should be of using concerning the dropped calls you've experienced and connectivity. Please reach out to Samsung Support, also below, about talk to text and for any further assistance. Thank you for being a valued customer. -Bethany
https://www.samsung.com/us/support/troubleshooting/TSG01001240/
Issues with mobile network connection on Samsung phone or tablet
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Great Phone Except Missing the MicroSD Card Slot??
on August 29, 2022
Posted by: RoyW
from Houston Tx
Expertise:Expert
The new Samsung Phones are powerful, as per the usual but I am terribly disappointed that they removed the Micro SD card slot. There are many places where streaming is NOT an option. Specifically overseas, on airplanes, and in the mountains of the good old USA. That is why I have my full music collection (187GB) plus 8-10 movies (21GB) on my phone at all times! I rotate them when I have wi-fi available, but regardless they are handy.
Suddenly I need the 6.8 inch Ultra to get 512GB of storage??? I am a guy on the go, and a big heavy phone is not what I need, but that is what I have. I had to add an OTG, usb C cable and then using the 512GB micro sd card (out of my last Samsung S10e) and a USB card reading stick, I am "somewhat" back in business. Thanks for the hi-tech solution Samsung?? I can recommend, but with with reservations.
Suddenly I need the 6.8 inch Ultra to get 512GB of storage??? I am a guy on the go, and a big heavy phone is not what I need, but that is what I have. I had to add an OTG, usb C cable and then using the 512GB micro sd card (out of my last Samsung S10e) and a USB card reading stick, I am "somewhat" back in business. Thanks for the hi-tech solution Samsung?? I can recommend, but with with reservations.
I would recommend this to a friend!
Features
4
Performance
4
Design
3
Value
3
Response from Samsung USBy Bethany, Social Commerce, August 30, 2022
Hi RoyW,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. If you need any assistance, please feel free to reach out to Samsung Support, attached below. Thank you for being a valued customer. –Bethany
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. If you need any assistance, please feel free to reach out to Samsung Support, attached below. Thank you for being a valued customer. –Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US