Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,687 Reviews)
Rating breakdown 4,687 reviews
5 Stars
3,476
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,609 out of
1,864)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
2
My worst samsung ever
on July 20, 2022
Posted by: Barco
Expertise:Expert
I bought this samsung a couple of months ago and it has been very disappointing. For the first time ever I want to move away from samsung. I wish I could get my samsung s21 ultra back...the battery underperforms drastically...my last s series...
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
1
Response from Samsung USBy Bethany, Social Commerce, July 28, 2022
Hi Barco,
Thank you for your assessment of the Samsung Galaxy S22 Ultra. We appreciate all feedback as it ensures we remain innovative with our designs and functionality. I’ve attached a couple links that should be of use concerning the battery life of your device. If you need any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. -Bethany
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for your assessment of the Samsung Galaxy S22 Ultra. We appreciate all feedback as it ensures we remain innovative with our designs and functionality. I’ve attached a couple links that should be of use concerning the battery life of your device. If you need any further assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. -Bethany
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
Great Features, HORIBBLE !!! battery life
on May 30, 2022
Posted by: Cubed
from Riverside, CA
Expertise:Expert
This phone would have been excellent but the battery life to a turn for the worse. Compared to the S21 Ultra which I had, the battery life is horrible. Even thought the battery capacity for both the S21 and S22 are the same, the S21 gets me through 2 days without charging as I'm not a power user. The S22 Ultra gets me through barely through half day and it's at 25% already. I once powered it off at 30% and woke up 4 hours later and it won't turn it cos the battery drained out while it was powered off. Just HORRIBLE. I wish I could return it and get back my S21 Ultra I traded in. That's a more superior phone that this crap.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
4
Value
2
Response from Samsung USBy Edward Smith, Social Commerce, June 2, 2022
Hi Cubed, thank you for your feedback on your Galaxy S22 Ultra. We are always looking for ways to improve our products and user experience based on user feedback for the future. Below are some links with helpful information that you may find useful for your concerns. Thank you again for your feedback and being a valued Samsung user.
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.youtube.com/watch?v=sAR7URtDC4Y
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.youtube.com/watch?v=sAR7URtDC4Y
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US
Customer Rating
2
Unhappy with purchase
on June 19, 2022
Posted by: Maggie
from NYC
Expertise:Intermediate
No adapter with this purchase, POOR battery life and hyper sensitive screen.
There is also no extendable storage. However, that rating is for the battery life.
Does take great video.
There is also no extendable storage. However, that rating is for the battery life.
Does take great video.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
2
Value
2
Response from Samsung USBy Michael Mynxx, Social Commerce, June 22, 2022
Hi, thank you for your feedback on your Galaxy S22 Ultra. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. we have provided some links below that might be of use to you. Thanks again for being a Samsung customer.
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Apps are draining battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Apps are draining battery on Galaxy phone or tablet:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
2
Not Grea. Should have kept my S21 Ultra
on July 7, 2022
Posted by: LWinny
from NY
Expertise:Expert
Too many issues with apps. S pen doesn't work as it should. I do not even like the photo quality versus the S21 Ultra. The over all smoothness of apps seems off
Features
4
Performance
2
Design
4
Value
2
Response from Samsung USBy Bethany, Social Commerce , July 21, 2022
Hi L Winny,
Thank you for your review of the Samsung Galaxy S22 Ultra. I’m attaching a link to Samsung Support so they can be of assistance with your apps and S pen. Please feel free to reach out to them at your convenience. Thank you for being a valued customer. –Bethany
Contact Us | Official Samsung Support US
Thank you for your review of the Samsung Galaxy S22 Ultra. I’m attaching a link to Samsung Support so they can be of assistance with your apps and S pen. Please feel free to reach out to them at your convenience. Thank you for being a valued customer. –Bethany
Contact Us | Official Samsung Support US
Written by a customer while visiting Samsung US
Customer Rating
2
Infuriating Bluetooth and Call Dropping Issues
on July 26, 2022
Posted by: Tim in NC
from Raleigh, NC
Expertise:Intermediate
This will be my last Samsung phone. Each upgrade, I have more issues than the one before. Every bluetooth I connect to this is scratchy or inaudible. Calls drop all the time.
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
2
Response from Samsung USBy Bethany, Social Commerce, July 29, 2022
Hi Tim,
Thank you for your review of the Samsung Galaxy S22 Ultra. We value all feedback as it ensures we continue to innovate and improve our products. I've attached a couple links that should help with your Bluetooth connectivity and dropped calls.
https://www.samsung.com/us/support/troubleshooting/TSG01209182/
https://www.samsung.com/us/support/troubleshooting/TSG01001240/
Please reach out to Samsung support for any further assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. We value all feedback as it ensures we continue to innovate and improve our products. I've attached a couple links that should help with your Bluetooth connectivity and dropped calls.
https://www.samsung.com/us/support/troubleshooting/TSG01209182/
https://www.samsung.com/us/support/troubleshooting/TSG01001240/
Please reach out to Samsung support for any further assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Charging Issues
on November 21, 2022
Posted by: anthrofolk
from Albuquerque, New Mexico, USA
Expertise:Expert
Less than a year ago, I purchased a new Z Fold3 and ended up returning it because twice I had to get it repaired. I decided to purchase a new Galaxy S22 Ultra two months ago and, again, I'm running into hardware issues. I've shipped it back today (Ticket # 4168414570) for repairs but in reality just want to get a full refund--I will stick with my older, yet reliable, Galaxy S10e and wait until the next reliable Samsung really comes out. My specific issue is that my S22 stopped charging via its cable. I purchased a new, official samsung charger but it still has the issue--I can only charge it wirelessly. For such an expensive phone, and a flagship, I can't be dealing with this. I need reliability.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, November 23, 2022
Hello,
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate your feedback as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. Please reach out to Samsung Support for updates on your repair. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate your feedback as we continue to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. Please reach out to Samsung Support for updates on your repair. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Great all around phone
on January 29, 2023
Posted by: TheRealistJ
from Florida
Expertise:Intermediate
I really enjoy my s22 ultra. It has all the features I was looking for and the camera is outstanding
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Very dissatisfied
on May 31, 2022
Posted by: Gorgonio
from California
Expertise:Expert
I have to charge the battery 3 times a day on this device. I have been a strict Samsung supporter for over a decade. The best Samsung supporter actually. Everything I own is Samsung. But this has to be the worst smart phone I have ever purchased.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy Edward Smith, Social Commerce, June 2, 2022
Hi Gorgonio, thank you for your feedback on your Galaxy S22 Ultra. We are always looking for ways to improve our products and user experience based on user feedback for the future. Below are some links with helpful information that you may find useful for your concerns. Thank you again for your feedback and being a valued Samsung user.
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.youtube.com/watch?v=sAR7URtDC4Y
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.youtube.com/watch?v=sAR7URtDC4Y
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US