Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,687 Reviews)
Rating breakdown 4,687 reviews
5 Stars
3,476
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,609 out of
1,864)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
5
Best phone
on April 11, 2022
Posted by: ukiyoung
from Catlettsburg, KY
Expertise:Intermediate
[This review was collected as part of a promotion.] This is literally the best phone I've ever owned hands down
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Phone
on April 11, 2022
Posted by: Coreyh
from Corinth, MS
Expertise:Intermediate
[This review was collected as part of a promotion.] Great phone with great features. Best phone from Samsung to date.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Step into the future
on April 11, 2022
Posted by: Friday
from Davenport FL
Expertise:Expert
[This review was collected as part of a promotion.] I bought the galaxy s22 ultra and ever since I haven't even looked back at other phones. The camera is great and it has so many new features that it just feels like a phone from the future. 10/10 recomend
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
A Huge Step!
on April 11, 2022
Posted by: IKSlash
from Hiram, Gerogia
Expertise:Expert
[This review was collected as part of a promotion.] My first Samsung phone was the Galaxy S8+ back in late 2017, I absolutely enjoyed it and was happy with it. It was really nice to hold and the operating system and UI suited me well!.
Almost a year later I got the Galaxy S9+ and I felt a similar way. Having that phone for three years, it went through a lot, I almost even broke it accidentally, but I still held onto it for a little over three years!
Then recently, I got my S22 Ultra, which which I waited really patiently for. It does every better than all my previous phones, it's much more powerful which is crucial for playing certain games that are more demanding. The the adaptive motion smoothness is almost a MUST for your phone as it makes feel better, faster, and more premium. The battery is a huge plus as well, I don't need to plan around when my battery is low or when I need to charge it.
I held, and still hold the Galaxy S8+ and S9+ highly, but the S22 Ultra, I could say is even better.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Power Pack Ultra Mobile
on April 11, 2022
Posted by: anilkumark04
from Naperville, IL
Expertise:Expert
[This review was collected as part of a promotion.] I Pre-Ordered, received ahead of a expected date, amazing features and smart phone technology, loved the model, will always be a Samsung family and been since S8 Plus.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Love this phone!
on April 11, 2022
Posted by: Dott
[This review was collected as part of a promotion.] I was looking for a phone to replace my Note 10+ that I broke. This phone far exceeds my expectations. I couldn't be happier.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Quite the investment
on April 11, 2022
Posted by: Partypat
from Irving, TX
Expertise:Intermediate
[This review was collected as part of a promotion.] It is somewhat a step above the s21 in terms of performance and additional features with the S Pen included but is it justified in the price comparison? I will let others decide.
Features
4
Performance
4
Design
4
Value
2
Response from Samsung USBy Chrystel, Samsung Care, April 21, 2022
Hi Partypat,
Thank you for reaching out. We are saddened to hear that this did not live up to your expectations. I understand how frustrating it can be when expectations don't quite meet. We would definitely like to look into any issues you may be having with your Galaxy S22 Ultra to ensure that you are getting the best experience. Please know that we are continuously improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144426379
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
3
Love the camera that's it!
on April 11, 2022
Posted by: MrsB
from Colorado
[This review was collected as part of a promotion.] Pre order samsung s22 ultra, set it up and loving the feature pretty much. However, battery life is not what they said it would. I love playing games in my phone to kill time. Played about an hr and the battery didn't even last that long. From 90% down to 20% in less than an hr. Good thing it charge pretty fast too. But outside that, it's really a nice phone ( although it's too big for my hand )
Features
5
Performance
3
Design
4
Value
3
Response from Samsung USBy Chrystel, Samsung Care, April 19, 2022
Hi MrsB,
Thank you for sending your review and for loving the product despite the issue you're having. We are saddened to hear about your recent experience, as you're having issues with the battery life on your Galaxy S22 Ultra. I understand the importance of having your device running at optimal performance without worrying about the shelf life. Please know that we are continuously improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144419857
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US