Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,687 Reviews)
Rating breakdown 4,687 reviews
5 Stars
3,476
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,609 out of
1,864)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
5
Great Phone
on April 11, 2022
Posted by: Randy
from Wichita, KS
Expertise:Intermediate
[This review was collected as part of a promotion.] I've been a fan of the Galaxy series since the Galaxy S2. I've skipped a couple of generations, but I made the move from the S20 to the S22 512 Ultra because the price was right and it was unlocked. I've been very pleased with it so far, though I know I have not used it to it's fullest capabilities. That will come.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent!
on April 11, 2022
Posted by: Superman
from Phoenix, AZ
Expertise:Expert
[This review was collected as part of a promotion.] This is an excellent phone from top to bottom. I've had many phones and never experienced anything like this. Best battery, best screen, best camera, best speed, best performance on all levels. You will NOT regret getting this phone.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone so far...love the built in stylus...
on April 11, 2022
Posted by: pingwun
from Ravenswood, WV
[This review was collected as part of a promotion.] Great phone so far...love the built in stylus...I had the Z Fold 3 but the outside screen broke within a couple months and the screen protector on the inside screen that came preinstalled started peeling within 3-6 months, so I traded it in on this one. This one seems better so far except the screen is smaller.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Phenomenal screen quality
on April 11, 2022
Posted by: McGillicuddy
[This review was collected as part of a promotion.] Amazing screen quality. Great videos and gaming experience
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Love the camera, hate the screen durability
on April 11, 2022
Posted by: Jonsey4411
from Kingsport
Expertise:Intermediate
[This review was collected as part of a promotion.] I had the phone less than a month and the glass cracked. Had to go through the worst process to get it fixed. Night camera is awesome. Speed is great.
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
3
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Super camera
on April 11, 2022
Posted by: dxn194
from North Las Vegas
Expertise:Intermediate
[This review was collected as part of a promotion.] Wow the best camera. So far not 1 iPhone user has been able to say their camera better including my wife lol.
Excellent camera and battery life what I love the most.
Excellent camera and battery life what I love the most.
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
3
Great but problems
on April 11, 2022
Posted by: mcontryman
from Dexter, NY
Expertise:Intermediate
[This review was collected as part of a promotion.] The phone overall is great! Has a major issue with sound quality output. Very low and can barely hear sound when connected to Bluetooth or plugged in. Also, the GPS constantly loses signal no matter where you are
I would recommend this to a friend!
Features
4
Performance
3
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Great phone, horrendous battery life
on April 11, 2022
Posted by: Mattj
Expertise:Expert
[This review was collected as part of a promotion.] The phone itself is amazing. I'm coming from Note 20 Ultra.
But the battery life is beyond horrendous. I am getting less battery life than my 2 year old note 20 Ultra. I can't last one day of use. The battery drains way too much with the screen off! I am not sure what to do to fix this issue
But the battery life is beyond horrendous. I am getting less battery life than my 2 year old note 20 Ultra. I can't last one day of use. The battery drains way too much with the screen off! I am not sure what to do to fix this issue
No, I would not recommend this to a friend.
Features
4
Performance
2
Design
5
Value
2
Response from Samsung USBy Chrystel, Samsung Care, April 21, 2022
Hi Mattj,
Thank you for contacting us about this and for loving the product despite the issue you're having. We sincerely apologize for the inconvenience this has caused you, as your Galaxy S22 Ultra depletes its battery life quickly. I understand how essential it is to enjoy your device without worrying about its shelf life. Please know that we are continuously improving our services, and your feedback is vital to that process.
Here is a link to an article for troubleshooting steps:
https://www.samsung.com/us/support/answer/ANS00078987/
Another is Apps are draining the battery on your Galaxy Phone:
https://www.samsung.com/us/support/troubleshooting/TSG01001388/#optimize-all-apps
Battery Life and Performance Optimization:
https://www.samsung.com/us/support/galaxy-battery/optimization/
Samsung phone battery drains quickly on 5G service:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
Should you need more assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144426408
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US