Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,687 Reviews)
Rating breakdown 4,687 reviews
5 Stars
3,476
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,609 out of
1,864)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
5
This phone rocks
on March 13, 2023
Posted by: Samsungrocks
[This review was collected as part of a promotion.] I use my Samsung phone for everything, including flying my DJI drone. It works every time all the time.
Written by a customer while visiting Samsung US
Customer Rating
3
Connection Issues suck, the rest is great
on March 13, 2023
Posted by: Frustrateddisconnect
[This review was collected as part of a promotion.] I am always playing games and texting on my phone, like most people. I expect my phone to be connected so I can at least text and call. I would also think with the 5G and the 5G UC, that I would be able to get service in most places. That isn't what happens though. I am constantly having to restart my phone or hit airplane mode to reset, just to try to get service in places that should not be an issue. If there is an emergency and someone needs me, I can't even get the call. This happens everywhere and is extremely frustrating. I have T-Mobile and the worst part is, other people around me with the same provider will have service, so I know it is a phone issue. Hopefully this will be fixed sooner rather than later. Otherwise, I like the phone.
Response from Samsung USBy Bethany, Social Commerce, March 22, 2023
Hello... Thank you for your review of the Samsung Galaxy S22 Ultra. Your assessment is valuable as we strive to give our consumers the best in design and functionality. I've attached a few links that should help with the connectivity of your device. Please reach out to Samsung Support, also below for any additional assistance. Thank you for being a valued customer. -Bethany
Use 5G on Galaxy phones and tablets (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
smsng.us/Samsung-Support
Use 5G on Galaxy phones and tablets (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Issues with phone screen freezing
on March 13, 2023
Posted by: Erockz26
[This review was collected as part of a promotion.] Device seems to freeze on occasion leaving it unable to use or even turn off.
Device seems to have a storage issue. After deleting a lot of files it still shows it is almost full.
Response from Samsung USBy Bethany, Social Commerce, March 20, 2023
Hi Erockz26... Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate your feedback as we strive to innovate and improve on the design and functionality of our products. I've attached a link that should help with the freezing you've experienced, and with your device not turning off. Please reach out to Samsung Support for additional assistance. Thank you for being a valued customer. -Bethany
Samsung phone freezes and crashes
Samsung phone or tablet will not power on or off
smsng.us/Samsung-Support
Samsung phone freezes and crashes
Samsung phone or tablet will not power on or off
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Great service with a few notable flaws
on March 13, 2023
Posted by: Stephen
[This review was collected as part of a promotion.] The S22 Ultra (Snapdragon edition) is a great smartphone that provides flexibility and customization options unmatched in the android space. The cameras are excellent but also posses one of the most notable flaws mentioned, the inability to capture moving objects with clarity, a problem which does not affect most other flagship phones.
Performance is generally smooth but occasionally stuttering will occur if many apps are open, an issue which is usually resolved by quickly closing open but unused apps.
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone
on March 13, 2023
Posted by: Breggstar
[This review was collected as part of a promotion.] Plays all games smoothly! Screen responsiveness is superb. The battery life though leaves a little to be desired though.
Written by a customer while visiting Samsung US
Customer Rating
5
Highly recommend
on March 13, 2023
Posted by: Wolfdreamer27
[This review was collected as part of a promotion.] I use my S22 for everything but mostly for gaming and taking photos. The photos it takes are breathtaking and professional grade
Written by a customer while visiting Samsung US
Customer Rating
5
The s pen upgrade
on March 13, 2023
Posted by: Matrix
[This review was collected as part of a promotion.] Rockstar of mobile device bar non
My best device do far.
My best device do far.
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I've ever owned!
on March 13, 2023
Posted by: 22Ultrawins
[This review was collected as part of a promotion.] I absolutely love my Samsung galaxy s22 ultra! This is by far the best phone I've ever owned. The 1tb option is helping me out greatly especially for photos and videos. Gaming on the phone is flawless and picture quality on photos and apps is jaw dropping!
Streaming videos and movies is by far the best experience I've had on a smartphone.
Streaming videos and movies is by far the best experience I've had on a smartphone.
Written by a customer while visiting Samsung US