Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,687 Reviews)
Rating breakdown 4,687 reviews
5 Stars
3,476
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,609 out of
1,864)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
2
Regretted it almost immediately
on November 25, 2022
Posted by: JenD
from Lexington
Expertise:Intermediate
I am very disappointed with this phone. I wish I had never given up my Note 9. The keyboard speech to text never works. The processing speed isn't any faster. The only 2 good things I can say about this phone is better battery life and the camera is amazing. If you want a excellent camera this is your phone. I want my Note 9 back.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy Bethany, Social Commerce, November 28, 2022
Hi Jen,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your critique is valuable as we strive to innovate and improve on the design and functionality of our products. We are pleased you're enjoying the battery life and the camera! I've attached a link that should help with the speed of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Your critique is valuable as we strive to innovate and improve on the design and functionality of our products. We are pleased you're enjoying the battery life and the camera! I've attached a link that should help with the speed of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Great phone. Poor construction
on January 14, 2023
Posted by: Ashish
from Milpitas, CA
Expertise:Expert
Very fragile screen. A very small drop along with the good cover cracked the display and damaged the body. Samsung makes really fragile phone.
Features
5
Performance
5
Design
1
Value
3
Response from Samsung USBy Bethany, Social Commerce, January 17, 2023
Hi Ashish,
Thank you for your feedback on the Samsung Galaxy S22 Ultra. At Samsung, your thoughts are valuable as we strive to innovate and improve on the design and functionality of our products. I've attached a link to some cases and screen protectors that go with and will help protect your device. Also, below is the link to Samsung Repair Services. Often times they are able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance. Thank you for being a valued customer. -Bethany
Accessories, Chargers & Cases | Galaxy S22 Ultra | Samsung US
Samsung | uBreakiFix
smsng.us/Samsung-Support
Thank you for your feedback on the Samsung Galaxy S22 Ultra. At Samsung, your thoughts are valuable as we strive to innovate and improve on the design and functionality of our products. I've attached a link to some cases and screen protectors that go with and will help protect your device. Also, below is the link to Samsung Repair Services. Often times they are able to accommodate in home and walk-in services for your convenience, so please reach out to them for assistance. Thank you for being a valued customer. -Bethany
Accessories, Chargers & Cases | Galaxy S22 Ultra | Samsung US
Samsung | uBreakiFix
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
It stinks 👍
on January 28, 2023
Posted by: wastedmoney
from Oregon
The last Samsung I truly enjoyed was the Note 3. The Galaxy 22 Ultra is an utter disappointment to the point I'll never buy another Samsung again unless it's remotely anything like the Note 3. The camera is great but nothing works right after every update, have to restart it multiple times to keep even the lamest of the rest of the functions it has. Beyond disappointed because I know what Samsung is capable of. Never again until they have better engineers. Do better.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 30, 2023
Hello,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. Please reach out to Samsung Support for assistance with your device. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. Please reach out to Samsung Support for assistance with your device. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
S22 sucks
on January 30, 2023
Posted by: Torrance
from Oceanside,ca
Expertise:Intermediate
I got this s22 ultra a few weeks ago. It turn out that this was the biggest mistake I made in 2023. The battery dies very quick, it keep deleting apps
from my home screen, the Wi-Fi runs super slow even with the 5g. The phone also stop charging at times. I know things happen but after a few weeks and this what I have to put up with after the money I spent. THIS PHONE SUCKS!!!
from my home screen, the Wi-Fi runs super slow even with the 5g. The phone also stop charging at times. I know things happen but after a few weeks and this what I have to put up with after the money I spent. THIS PHONE SUCKS!!!
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy Bethany, Social Commerce, January 31, 2023
Hi Torrance,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we continue to innovate and improve on the design and functionality of our products. I've attached some links that should help concerning the battery, speed and connectivity of your device. Also, since it sounds as if your phone is still under warranty, I've linked our warranty department as well. Please reach out to them, and or Samsung Support for assistance as needed. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
Galaxy phone or tablet will not charge (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we continue to innovate and improve on the design and functionality of our products. I've attached some links that should help concerning the battery, speed and connectivity of your device. Also, since it sounds as if your phone is still under warranty, I've linked our warranty department as well. Please reach out to them, and or Samsung Support for assistance as needed. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
Galaxy phone or tablet will not charge (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Good, but not an upgrade
on March 7, 2023
Posted by: JamesK
[This review was collected as part of a promotion.] I like having the pen on this phone. I use it primarily for web browsing. However, I do have apps shut down due to "lack of memory". I did not have this issue with my S21 Ultra.
Response from Samsung USBy Bethany, Social Commerce, March 9, 2023
Hi James... Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate your feedback as we continue to lead the charge on innovation. Please reach out to Samsung Support, which I've attached below, for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Great camera!
on March 21, 2023
Posted by: Crystal
[This review was collected as part of a promotion.] I've only ever owned Samsung Galaxy phones. Before I get a new phone I always research what phones have the features that are important to me which is camera and photo quality. The s22 has one of the best cameras you can get on a phone in my opinion. I love the new expert raw feature that just came out and the fact that I'm able to take beautiful night photos and astrophotography with just a smart phone!
Written by a customer while visiting Samsung US
Customer Rating
3
Camara Roll/Album Issues
on August 15, 2023
Posted by: ShannanW4
I love the phone and the camera abilities. What I hate is I can't move my pictures to an album and they actually move from my camera roll. This actually happened after an update. It is really annoying to have to go through all of my pictures to find something when I should be able to move it to an album and keep everything organized. They need to fix that!!! It's that annoying that I give this phone a 3 star, atm.
Response from Samsung USBy Debra, Social Commerce, August 16, 2023
Salutations ShannanW4,
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S22 Ultra. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Leave that bulky photo album at home and use your phone or tablet instead to relive all those precious memories. With the Gallery app, you can view, edit, and manage your pictures, videos, and albums right on your Galaxy device. * Available screens and settings may vary by wireless service provider, software version, and device model. Be sure to check out the article titled, "Use the Gallery app on your Galaxy phone or tablet" for more details on the topic, linked below. Feel free to contact Samsung Support if you have any questions, if you would like to share any additional feedback with us, or if you would like help troubleshooting. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00079026/
Thank you for finding the unobstructed time out of your bustling day to share your sentiments with us about your Samsung Galaxy S22 Ultra. Your feedback is invaluable to us as we strive to provide the very best products with superior functionality on the market to our customers while we remain committed to constant innovation. Our goal is for our customers to feel like they are having the most memorable experiences while using our products. Samsung provides a 12-month warranty on our products for manufacturing defects in materials and workmanship, linked below. Leave that bulky photo album at home and use your phone or tablet instead to relive all those precious memories. With the Gallery app, you can view, edit, and manage your pictures, videos, and albums right on your Galaxy device. * Available screens and settings may vary by wireless service provider, software version, and device model. Be sure to check out the article titled, "Use the Gallery app on your Galaxy phone or tablet" for more details on the topic, linked below. Feel free to contact Samsung Support if you have any questions, if you would like to share any additional feedback with us, or if you would like help troubleshooting. Thank you for being a faithful Samsung customer.
- Debra
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Facebook-Messenger
smsng.us/Twitter-Messages
smsng.us/Samsung-Community
https://www.samsung.com/us/support/answer/ANS00079026/
Written by a customer while visiting Samsung US
Customer Rating
5
The top of the line is back!
on March 9, 2022
Posted by: Paul
from Wayne, NJ
Expertise:Expert
Love the Note model coming back as Ultra model!
Performance, power, and camera are all superb.
Transfer of data was a breeze through Smart Switch!
Performance, power, and camera are all superb.
Transfer of data was a breeze through Smart Switch!
Written by a customer while visiting Samsung US