Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,687 Reviews)
Rating breakdown 4,687 reviews
5 Stars
3,476
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,609 out of
1,864)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
2
Beware there is No Travel Adapter Included in Box
on August 30, 2022
Posted by: UsedToBeSamsungFan
from Boston Ma
Expertise:Intermediate
I just received my Ultra phone and I can not use my phone. There is no travel adapter that come with the phone and it is a different cable from my old Samsung phone. How am I suppose to use it without battery? Now, I have to order the adapter before I can use it - UNBELIEVABLE!!!!
I would recommend this to a friend!
Response from Samsung USBy Bethany, Social Commerce, August 31, 2022
Hello,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Continuing what we started with the Samsung Galaxy S21 series, earphones and a charger plug are no longer included in the box because Samsung wants to minimize the impact our products have on the environment.
Samsung believes the removal of earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items.
Existing Galaxy users are encouraged to continue using their current earphones and charging plug, while new users will need to purchase this separately. I’ve attached a link below that has a few chargers you could choose from. If you need any assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Accessories, Chargers & Cases | Galaxy S22 & S22+ | Samsung US
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. Continuing what we started with the Samsung Galaxy S21 series, earphones and a charger plug are no longer included in the box because Samsung wants to minimize the impact our products have on the environment.
Samsung believes the removal of earphones and charger plugs from our in-box device packaging can help address the growing e-waste problem and unnecessary duplication of these items.
Existing Galaxy users are encouraged to continue using their current earphones and charging plug, while new users will need to purchase this separately. I’ve attached a link below that has a few chargers you could choose from. If you need any assistance, please feel free to reach out to Samsung Support. Thank you for being a valued customer. –Bethany
Accessories, Chargers & Cases | Galaxy S22 & S22+ | Samsung US
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
2
nice phone,Bad camera!
on August 31, 2022
Posted by: Dissapointed
from Nebraska
Expertise:Intermediate
I am on my 3rd week with this phone, I bought it because of the highly rated camera With an incredible zoom of 100x. The good thing about it is, on macro shots clarity is great, However when zooming in The camera will not focus in automatic mode or manual. I have added pictures (automatic focus) of 20, 50 and 100x zoom. The object was 80' away from me the phone was on a secure tripod. I am extremely disappointed in this camera for the value of the phone. In my opinionThe Galaxy S20 takes the best pictures by far.
No, I would not recommend this to a friend.
Features
2
Performance
3
Design
4
Value
2
Response from Samsung USBy Bethany, Social Commerce, September 1, 2022
Hello,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we continue to innovate and improve on the design and functionality of our products. I’ve attached a link that gives tips on how to take the best pictures while using zoom. If you need further assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. –Bethany
Galaxy Smartphone - Zoom in and out on the camera | Samsung Australia
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we continue to innovate and improve on the design and functionality of our products. I’ve attached a link that gives tips on how to take the best pictures while using zoom. If you need further assistance, please reach out to Samsung Support, also below. Thank you for being a valued customer. –Bethany
Galaxy Smartphone - Zoom in and out on the camera | Samsung Australia
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Really good phone!
on September 12, 2022
Posted by: Hannahrose
from Hillsboro, OR
Expertise:Intermediate
I mean, first off, I had an A52 5g.. While that phone is "OK" it wasn't great.. I had many issues, phone calls especially (speaker phone wouldn't work sometimes, people couldn't understand me when using it, then sometimes I would have audio quality problems as well and this phone was only a year old.) So I FINALLY was able to afford a much higher quality phone and I am incredibly impressed. It does suck that it doesn't have expandable storage & it does not come with an adapter plug but even with those things missing - its generally a much better phone for me personally then what I've had many times before. It was worth every penny! ONLY other thing I'd say that is a bit frustrating is finding the right screen protector.. which with a curved screen (this is my first smartphone in this style) seems to be pretty difficult. But if you've had lower end phones most or all of your life, this phone is a huge step.
I would recommend this to a friend!
Features
5
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
3
will not play WMA music files
on September 25, 2022
Posted by: JWWW
Expertise:Intermediate
For the cost of this up to date device I was disappointed to learn it would not play my WMA music files. Would not call this an up grade.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Bethany, Social Commerce, September 27, 2022
Hello,
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. Please reach out to Samsung Support for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. We never want our customers to feel as if they’ve had a less than idea experience. Please reach out to Samsung Support for assistance. Thank you for being a valued customer. -Bethany
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Need battery help
on October 5, 2022
Posted by: Gigi
from Kansas
Expertise:Intermediate
I wish the battery life was longer!! I have to charge several times a day. I've followed what's recommended to extend battery life too. I have a life saving app on mine so I really need it to have a reliable phone with great battery
Response from Samsung USBy Bethany, Social Commerce, October 6, 2022
Hi Gigi,
Thank you for your review of the Samsung Galaxy S22 Ultra. At Samsung, we value all feedback as we strive to innovate and improve on the design and functionality of our products. I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for your review of the Samsung Galaxy S22 Ultra. At Samsung, we value all feedback as we strive to innovate and improve on the design and functionality of our products. I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Loving this phone
on October 18, 2022
Posted by: Antho
from Houston
Expertise:Intermediate
[This review was collected as part of a promotion.] Getting used to having all the buttons on 1 side but other than that it's just a better samsung device
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
Great Camera but poor wifi reception
on November 5, 2022
Posted by: Rakii
Expertise:Expert
I am a loyal Samsung user for almost 12 years.
This Samsung phone is very expensive and only great update is the camera and super fast charging. The wifi reception absolutely sucks.There is no SD card and headphone port is not present.Battery discharges very fast in say 7 hours.The screen protectors almost always covers the finger reading because the new finger-printer reader is very inconveniently located.
This phone actually bigger and heavier than other phones so I cannot hold it for too long.
I still like my older S9 Plus better, it's smaller, more sleek and has better wifi and better ports.
This will be my last Samsung phone.
Features
2
Performance
1
Design
1
Value
2
Response from Samsung USBy Bethany, Social Commerce, November 7, 2022
Hi Rakii,
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate your feedback as we continue to innovate and improve on the design and functionality of our products. We're thrilled you think the camera is great! If you'd like corded headphones, you are able to purchase them. I've attached some options that will work with your phone below. I've also attached a few links that should be of help regarding the battery life, and connectivity of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Samsung Type-C Headphones, Black Mobile Accessories - EO-IC100BBEGUS | Samsung US USB-C Headphone Jack Adapter Mobile Accessories - EE-UC10JUWEGUS | Samsung US
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate your feedback as we continue to innovate and improve on the design and functionality of our products. We're thrilled you think the camera is great! If you'd like corded headphones, you are able to purchase them. I've attached some options that will work with your phone below. I've also attached a few links that should be of help regarding the battery life, and connectivity of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Samsung Type-C Headphones, Black Mobile Accessories - EO-IC100BBEGUS | Samsung US USB-C Headphone Jack Adapter Mobile Accessories - EE-UC10JUWEGUS | Samsung US
Galaxy phone or tablet Wi-Fi connection issues (samsung.com)
Issues with mobile network connection on Samsung phone or tablet
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Battery life and features.
on November 11, 2022
Posted by: Abby
I got this phone 1 1/2 week ago. The battery life is terrible, terrible, terrible... I work 9hr days. I'm on my phone during my 30min lunch and I have 2 10min breaks. So 50 mins I'm on my phone in 9hrs when I leave work my phone is between 50-56% battery life. I have almost all the apps set to receive no notifications, I have all the apps closed, nothing running in the background, i have went to the settings and went to battery and device care and optimized it.. If you need something with long battery life this phone is not for you. I need battery life I'm disappointed by the battery life. The specs say something totally different then what it really is.. I do love the camera, the screen size is nice and some of the features on the phone great. I like how i can write on the screen with the spin and itnwill type what i write thats cool.. It works well besides the battery.
Response from Samsung USBy Bethany, Social Commerce, November 14, 2022
Hello. Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate your feedback as we strive to innovate and improve on the design and functionality of our products. We're thrilled you love your camera! I’ve attached some links that offer troubleshooting steps you can take to increase the battery life of your device. Please reach out to Samsung Support, attached below, for further assistance. Thank you for being a valued customer. –Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com) smsng.us/Samsung-Support
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Keep your Galaxy device at its normal operating temperature (samsung.com) smsng.us/Samsung-Support
Written by a customer while visiting Samsung US