Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,687 Reviews)
Rating breakdown 4,687 reviews
5 Stars
3,476
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,609 out of
1,864)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
5
Dope phone
on January 18, 2023
Posted by: Juice Young
from Atlanta, Georgia
Expertise:Expert
I bought this phone back in November because I have always had a love for the Galaxy phones. Hearing so many good things about this phone had me intrigued a lot. Wanted to try out all the functions. Always loved how fully customizable Galaxy phones were especially when I had the s3 back in the day. And I must say I am in love and impressed with it. And I'm still learning new things about this phone the more I play around with it. Thank you Samsung for a dope phone and oh yea I love the S pen to by the way 😁😁
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Great but....
on January 18, 2023
Posted by: Kinda disappointed
from Kentucky
Expertise:Intermediate
I switched from Iphone12 pro plus to the Ultra S22. Overall the phone is amazing and out does my iPhone. Unfortunately I am giving it 3 stars because I've never seen a battery life drain so quickly. I have enabled all battery saving power options but it made no change. My iPhone I could read and play all day on it with still 30% by bed time. I've already charged this phone twice.
Features
5
Performance
3
Design
5
Value
4
Response from Samsung USBy Bethany, Social Commerce, January 19, 2023
Hello,
We appreciate you taking the time to review the Samsung Galaxy S22. We value all feedback as it ensures we bring our consumers the best in product design and functionality. We're thrilled you are enjoying your new Galaxy phone! I've attached some links that should aide in increasing the battery life of your device. Also, since it sounds as if your device is still under warranty, I've linked our warranty department below as well. Please reach out to them, and or Samsung Support for assistance as needed. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
We appreciate you taking the time to review the Samsung Galaxy S22. We value all feedback as it ensures we bring our consumers the best in product design and functionality. We're thrilled you are enjoying your new Galaxy phone! I've attached some links that should aide in increasing the battery life of your device. Also, since it sounds as if your device is still under warranty, I've linked our warranty department below as well. Please reach out to them, and or Samsung Support for assistance as needed. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
No SD card slot
on June 7, 2022
Posted by: Mike
from New Orleans
Expertise:Expert
It's a shame that Samsung has chosen to not a an SD slot for expandable memory. This is one of the biggest reasons why most people buy Samsung phones.
Unfortunately this move will end up costing Samsung customers. I know several people who left Apple phones and now you have joined them. I hope in the future you bring the SD slot back.
Regards
A loyal customer
A loyal customer
Features
2
Performance
4
Design
3
Value
3
Response from Samsung USBy Michael Mynxx, Social Commerce, June 13, 2022
Hi Mike, Thank you for your feedback on The Samsung Galaxy S22 Ultra. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. We do value your opinion and take every review into consideration for future products and features. Thanks again for being a Samsung customer.
-Michael
-Michael
Written by a customer while visiting Samsung US
Customer Rating
2
on November 5, 2022
Posted by: Rennie
Bought the phone a little over a month ago. It doesn't hold a charge. I don't have extra things running . Battery life sucks. It has a great camera.
Response from Samsung USBy Bethany, Social Commerce, November 7, 2022
Hi Rennie,
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate all critiques as we strive to innovate and improve on our product design and functionality. We are thrilled you're enjoying the camera! I've attached some links that should help with your phone not holding its charge, and with its battery. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet is not staying on or charging (samsung.com)
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate all critiques as we strive to innovate and improve on our product design and functionality. We are thrilled you're enjoying the camera! I've attached some links that should help with your phone not holding its charge, and with its battery. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Galaxy phone or tablet is not staying on or charging (samsung.com)
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
4
Good but far from perfect.
on May 17, 2022
Posted by: Slava
from New Orleans, LA
Expertise:Intermediate
The good: The processing speed of this phone is second to none. Don't let anyone fool you, the size matters. This is a nicely designed phone with large screen and substantial weight to it that can be used a self defense item when you find yourself alone in the dark trying to find your car on a large parking lot. The settings and customization is vast as you can adjust whatever you can think of on this phone. The display and camera is simply second to none.
The not-so- good: We purchased two of these phones, one for me and one for my wife (her is a Note 20 Ultra which i am assuming is the same exact unit as S22 this year). First thing that shocked me is how easily they break. After one week of ownership we dropped the phone on the concrete from our toddlers stroller pocket and the screen cracked across the entire phone. The phone was in the case and the drop was not that bad. So much for the super tough gorilla glass or whatever Samsung is advertising on these flagship phones that cost an arm and a leg. Fixing the cracked glass on this phone costs approximate like an average brand new smartphone. We fixed it once and decided to buy this super tough case that is commercialized all over the internet (i will leave the brand name out) and what do you know, even with this wonder case the phone was not able to survive a two feet drop on the garage floor from the seat of a sedan car. The display glass broke severely and the back cracked across. What in the world is going on with the super tough glass advertised on these phones?? Well, back to repair shop and this time the price was even higher because they had to replace the rear cover that supposedly has the battery block on it. Enough about the toughness of this phone, its clear enough that this phone is not tough at all, as real life shows, not well controlled laboratory tests.
My second concern is the battery life. Why in the world the battery only lasts one day under normal use? By "one day" i mean morning to evening. I never play games, just check my emails, messages and not even have a social media account of any kind to be always on it. Battery needs a lot of improvement.
But this last one takes the cake and i think is actually comical. I opened the box and there was no charger. Seriously?? In this price range you cant include a cheap charger?? I get it, you spent all these money to develop an unbreakable glass and long lasting battery but, how is one supposed to charge this flagship phone when a charger is not included?
I strongly recommend buying warranty with these flagship phones as real life experience shows they are extremely expansive to repair and they are simply not durable enough to survive real life tests.
The not-so- good: We purchased two of these phones, one for me and one for my wife (her is a Note 20 Ultra which i am assuming is the same exact unit as S22 this year). First thing that shocked me is how easily they break. After one week of ownership we dropped the phone on the concrete from our toddlers stroller pocket and the screen cracked across the entire phone. The phone was in the case and the drop was not that bad. So much for the super tough gorilla glass or whatever Samsung is advertising on these flagship phones that cost an arm and a leg. Fixing the cracked glass on this phone costs approximate like an average brand new smartphone. We fixed it once and decided to buy this super tough case that is commercialized all over the internet (i will leave the brand name out) and what do you know, even with this wonder case the phone was not able to survive a two feet drop on the garage floor from the seat of a sedan car. The display glass broke severely and the back cracked across. What in the world is going on with the super tough glass advertised on these phones?? Well, back to repair shop and this time the price was even higher because they had to replace the rear cover that supposedly has the battery block on it. Enough about the toughness of this phone, its clear enough that this phone is not tough at all, as real life shows, not well controlled laboratory tests.
My second concern is the battery life. Why in the world the battery only lasts one day under normal use? By "one day" i mean morning to evening. I never play games, just check my emails, messages and not even have a social media account of any kind to be always on it. Battery needs a lot of improvement.
But this last one takes the cake and i think is actually comical. I opened the box and there was no charger. Seriously?? In this price range you cant include a cheap charger?? I get it, you spent all these money to develop an unbreakable glass and long lasting battery but, how is one supposed to charge this flagship phone when a charger is not included?
I strongly recommend buying warranty with these flagship phones as real life experience shows they are extremely expansive to repair and they are simply not durable enough to survive real life tests.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
5
Value
2
Written by a customer while visiting Samsung US
Customer Rating
4
Excellent choice but.....
on June 13, 2022
Posted by: tallyhoe43
from Wichita, Ks
Expertise:Expert
I've had my phone for about 2 weeks now and all the features are exceptional! It even has a pen like my Note 9 which is very handy. However, the only con to the phone is the vibration on it. Not strong at all! I've done extensive research to see if it could be made go harder. No luck. I work in aircraft and depend on the intensity of the vibration for notifications or calls. It gets extremely loud in production. Other than that particular issue, the phone is spot on with everything else. Especially the camera!! If vibration intensity is not an issue for you, then the S22 Ultra is the phone for you!!!
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
My old s21 ultra was better
on May 28, 2022
Posted by: Anonymous
from San diego
the s21 ultra has much better quality in many things, one of them is the sound, the sound of this s22 ultra is very poor, weak and low. the battery lasts less, I really do not recommend that you change from s21 ultra to s22 ultra.
No, I would not recommend this to a friend.
Features
2
Performance
5
Design
3
Value
1
Response from Samsung USBy Edward Smith, Social Commerce, June 1, 2022
Hi Josuekim, thank you for your feedback on your Galaxy S22 Ultra. We are always looking for ways to improve our products and user experience based on user feedback for the future. Below are some links with helpful information that you may find useful for your concerns. Thank you again for your feedback and being a valued Samsung user.
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.youtube.com/watch?v=sAR7URtDC4Y
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Sound:
https://www.samsung.com/us/support/troubleshooting/TSG01001255/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Battery:
https://www.samsung.com/us/support/troubleshooting/TSG01201462/
https://www.samsung.com/us/support/answer/ANS00078987/
https://www.youtube.com/watch?v=sAR7URtDC4Y
https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Sound:
https://www.samsung.com/us/support/troubleshooting/TSG01001255/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
-Edward
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent phone, great cameras, exceptional pen
on June 30, 2022
Posted by: AndroidFreedom
from New York, NY
Expertise:Expert
[This review was collected as part of a promotion.] I've used the Galaxy S7, then S9, then S21 Ultra, and now the S22 Ultra and I was quite happy with the S21, and the S22 is basically the same thing but with built-in S-Pen, which is fantastic for writing, btw. Slightly worse battery life than the S21, but disabling adaptive 1-120Hz screen extends it a bit. Fast, responsive, bright contrasty screen. No complaints. 256GB version is better if you like to take a lot of photos; 128 gets full a little fast. Small circular notch is much better than Apple phones right now (though iPhone 14 should make a smaller one)
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US