Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,687 Reviews)
Rating breakdown 4,687 reviews
5 Stars
3,476
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,609 out of
1,864)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
4
Amazing camera, great feautres
on March 13, 2023
Posted by: InfernoedMadien
[This review was collected as part of a promotion.] I use my phone for streaming, hot spot for multiple devices for my kids on road trips without complaints, random games, the camera is stunning and the overall features of this phone is amazing. However, the stylus is garbage. It can never connect and always has issues when using it. My previous model never had issues with connecting to it. It still works when it can't connect, but not having a feature that doesn't work properly for how much the product costs, is ridiculous. Also, God forbid you drop your phone, the stylus pops out and you have to find it which can be troublesome if you are outside. Also, the dead zones! I live in a rural area. Whe. 5g isn't available, my phone is useless. 4g takes over and I can't even get amazon music to work. I have to make sure that I load my Playlist before leaving my home and wifi connection or I have to wait 5 to 8 miles away from my home. Even in cities, the drop offs of service sucks. The features of streaming music does make it seamless for vehicle connection for Bluetooth. Even the option for screen mirroring to my TV. But the phone changing the volume and having to randomly turn it back up on my phone is annoying. Bixby needs improving. If it's going to compete with Google or Alexa, more marketing and integration. And having to turn it off and it being the primary function of the phone , irritating. Finding cases for Samsung phone is a nightmare. Quality cases can be found for Apple products in a variety of designs but not Samsung.
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone yet!
on March 13, 2023
Posted by: Yaaasqueen
[This review was collected as part of a promotion.] This phone has lasted me through thick and thin, through every drop, through my drug addiction to journey through almost 3 years of sobriety, it never glitches, the battery life is amazing, i really cant complain, and lets talk about the camera quality hello, so good.
Written by a customer while visiting Samsung US
Customer Rating
5
Good phone
on March 13, 2023
Posted by: Kherrick
[This review was collected as part of a promotion.] Very power. Many space. Much fast. Best phone. All the excite.
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent continuation to the Note line
on March 13, 2023
Posted by: coverton
[This review was collected as part of a promotion.] I use this phone for everything. I am frequently away from home due to my work so I stream, game, listen to podcasts and audio books, listen to music, take notes, read email, and even edit documents and photos on my phone. I've never been let down by performance or storage space. The included stylus makes a lot of the work I do so much easier and more efficient.
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone I have ever owned!
on March 13, 2023
Posted by: GingerUnicorn
[This review was collected as part of a promotion.] I think this phone does everything but cook my meals for me! It might even do that.. seriously though, the camera is amazing, the S pen is super cool, although it would be more awesome if it had an alarm on it
Written by a customer while visiting Samsung US
Customer Rating
2
This product is decent at best
on March 13, 2023
Posted by: BrandLoyalCustomer
[This review was collected as part of a promotion.] The only good thing I can really say about my device is that I love the Samsung ecosystem. This phone has so many useful features that no other phone has altogether and that's what makes switching difficult. I've been a loyal Samsung customer for years and only now have I been wanting to leave Samsung. The removal of the sd card was a huge deal breaker but that was only the beginning. Since then, Samsung has been becoming beaten by other companies in terms of battery, charging speed, processing power, storage, price, and Innovation. I once believed Samsung was the best overall phone but it's losing all the advantages it had over other products. Now only the vast amount of features on this phone is keeping me attatched. Now about this phone in particular, it has a heating problem. Even running simple tasks causes this phone to overheat to the point where the app it's running closes due to the temperature being so high. As for gaming, I love the big screen of this phone but it lags really bad for the games I play and is badly defeated by a phone half the price of this one. Just hoping for Samsung to go back to their glory days.
Response from Samsung USBy Bethany, Social Commerce, March 21, 2023
Hello BrandLoyalCustomer... Thank your input of the Samsung Galaxy S22 Ultra. Your opinion is appreciated as we continue to lead the charge on innovation. I've attached some links that should help regarding the speed, battery, and overheating you've experienced. Feel free to reach out to Samsung Support, also below, if we can be of any additional assistance. Thank you for being a valued customer. -Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Keep your Galaxy device at its normal operating temperature (samsung.com)
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
5
Love my S22 Ultra, could use a few changes
on March 13, 2023
Posted by: Mirl1982
[This review was collected as part of a promotion.] Overall, I really enjoy using my Galaxy. The camera is one of my favorite features, and the editing and other photo tools are amazing. The S pen is nice, I don't use it too often, though. One thing that bothers me, and I think this is either a Samsung or Galaxy issue in general, is the fingerprint sensor does not work well or at all after awhile. It's pretty frustrating. I had this on my last phone, as well.
Written by a customer while visiting Samsung US
Customer Rating
4
Amazing Camera
on March 13, 2023
Posted by: Igphoto
[This review was collected as part of a promotion.] My favorite thing about this phone would have to be the camera. The screen size and pen allow me to do work when I'm away from my computer. I do wish for more processing power for gaming.
Written by a customer while visiting Samsung US