Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,687 Reviews)
Rating breakdown 4,687 reviews
5 Stars
3,476
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,609 out of
1,864)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
2
Samsung care + theft and lost
on April 28, 2022
Posted by: Andrew
Expertise:Beginner
I'm unhappy to dont have access to get the samsung care + theft and lost in samsung s22 ultra color graphite
Features
5
Performance
4
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
2
NO BIG DEAL FROM LAST YEAR TO THIS
on May 11, 2022
Posted by: MORADO648
from MIAMI. FL
Expertise:Expert
I WORK WITH THE PHONE IN STRONG USE FOR MORE THAN 8 HOURS A DAY. CHANGE FROM AN S21+ TO THIS MODEL BECAUSE IT IS "SUPERIOR". THE S21+ NEVER DISAPPOINTED ME, THIS MODEL IS SLOW TO RESPOND WHEN OPENING THE APP (I HAVE NOT CHANGED THE AREA, NOR THE TELEPHONE COMPANY), WHEN NAVIGATING ON GOOGLE MAP IT PRESENTS MANY FAILURES, THE GPS IS LOST (IT STARTS TURNING), IT IS PLACED IN FULL SCREEN MODE WITHOUT ALLOWING THE GPS TO BE MANIPULATED (YOU MUST CLOSE IT COMPLETELY AND START NAVIGATION), I ALREADY RESTORED IT FROM THE FACTORY, RESTARTED MANY TIMES AND IT BEHAVED THE SAME. IN MY OPINION IT IS RENTALIZED FROM THE FACTORY OR THE PROCESSOR IS NOT THE BEST OF SAMSUNG. I USE THE SAMSUNG SERIES SINCE THE S7 UPDATING EVERY YEAR, THIS YEAR I TAKE THE HIGHEST RANGE AND IT WAS NOT WHAT I EXPECTED.
No, I would not recommend this to a friend.
Features
5
Performance
2
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
1
Nice lookin Paper Weight.
on June 16, 2022
Posted by: Note10PlusGangSTL
from Saint Louis, MO
Expertise:Intermediate
Sticking with my Note10+....Quality & Performance is just straight on a decline since after they canceled the Note series to focus on there "Flagship" phone line, thats not all it's cracked up to be and then just tryna add the S-pen to it just made its system stability run even worse....just do us all a favor and bring back the Quality of the Note series back and stop just tryna mash the Galaxy & Note versions together and calling it spectacular.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 22, 2022
Thank you for your feedback on The Samsung Galaxy S22 Ultra. We appreciate you taking the time to share with us. We are sorry to hear about all the difficulties you are having with the device. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. We regret to hear that wasn’t the case for you. We do value your opinion and take every review into consideration for future products and features. Thanks again for being a Samsung customer.
Written by a customer while visiting Samsung US
Customer Rating
5
Best phone ever!!!!!
on June 17, 2022
Posted by: MotorCityMilf
from Detroit
This phone is crazy expensive but also totally amazing. Extremely satisfied and completely in love with this phone. Amazing camera and all the digital space in the world inside as it's half a terabyte. I had to finance it, but it has really been a huge help with my job as it performs like a high end laptop. Highly recommend. Go get one their so fun also. It's quick and fast, absolutely NO lagging at all. The S pen is fun and useful, even has a selfie shutter button.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
Ultra disappointed
on June 24, 2022
Posted by: Arowana99
Expertise:Intermediate
No SD card slot anymore ! Camera comparison with iphone 13 is not that great. Speed is not much difference to ultra 20.. battery life is slightly better..
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 24, 2022
Thank you for your feedback on the Samsung Galaxy S22 Ultra. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. Thanks again for being a Samsung customer.
Written by a customer while visiting Samsung US
Customer Rating
5
Beautiful Phone - Some Initial Issues
on July 7, 2022
Posted by: BGood
from Connecticut
Expertise:Expert
[This review was collected as part of a promotion.] I have had the phone for a few days, following the Z Fold3 and then Galaxies prior to that. The phone is beautifully designed, essentially a Note. However, I have had some issues in the first few days, such as unresponsiveness of call end and freezing at times. I will keep an eye on it.
Despite these issues, Galaxy phones always seem to improve with each generation. Overall though, this phone is of great value for the price.
I would recommend this to a friend!
Features
5
Performance
4
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Exactly what I expected and well worth the money!
on July 7, 2022
Posted by: IDCAR
from Boise, Idaho
Expertise:Beginner
I have had this phone for just two weeks, so I am still learning all the possibilities and features, but so far, it is just what I expected, and I am glad I made the purchase. The Camera is great, though there is a little stability issue when you get to the 100x zoom, but as a photographer, I have figured that part out, as it is similar to having a large telephoto lens on a Camera.
I have never had an S pen before, so I am still learning what I can do, but I like it. I also like the fact that I can take notes on the screen when it's black and not have to deal with opening the Note App in order to take notes; I am still learning all of that, but I love it. This phone is a big jump for me as I have had an S8+ for the past 6 years, so this is a fun new toy. I probably should have bought the 512GB, as I may find myself needing more storage as I learn how to do more, especially on the photography and note end of the things.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Super-fantastic Samsung Ultra
on July 8, 2022
Posted by: Anitka
from Beaverton, OR
Expertise:Expert
Me and my husband upgraded our phones thru the trade-in program and we LOVE the new S22 Ultra!!!
I am pleased that the stylus is back!!!
I am pleased that the stylus is back!!!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US