Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,687 Reviews)
Rating breakdown 4,687 reviews
5 Stars
3,476
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,609 out of
1,864)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
4
Moon shots!!!
on March 13, 2023
Posted by: CJones
[This review was collected as part of a promotion.] Great phone overall, I have had it since launch day, without a screen protector and I only have one small scratch that's not even noticeable.
Casual gaming 5/5
Battery life 4/5
Caerma 10/5
Casual gaming 5/5
Battery life 4/5
Caerma 10/5
Written by a customer while visiting Samsung US
Customer Rating
5
My Samsung S22 ultra does it all.
on March 13, 2023
Posted by: Anonymous
[This review was collected as part of a promotion.] I use my phone for work, fun, photos and more.
It's a powerhouse at work, I can edit documents, fix photos and call work related people. It never get bogged down.
My s22 ultra maximizes my fun times. It allows me to burn the candle at both ends. From buying tickets to my girls favorite band to keeping me company on the Water. If you are looking for something, it has it!
The most impressive thing is the camera(s). They zoom in! You feel like a cameraman taking shots of your favorite people. Editing them is a snap, from croping to erasing. So much power in your hands.
With my S22 Ultra, we can do it all.
Written by a customer while visiting Samsung US
Customer Rating
5
Tis product has great features
on March 13, 2023
Posted by: Junebug
[This review was collected as part of a promotion.] Great for gaming and performing everyday tasks. The build quality is solid but not recommended to handle without a case, because of its sleek and smooth outer exterior.
Written by a customer while visiting Samsung US
Customer Rating
5
Future proof device.
on March 13, 2023
Posted by: WrestleRanger
[This review was collected as part of a promotion.] I finally found a phone that I will never need to upgrade. This is the perfect phone for my needs and as long as I don't break it, I will never need a new one
Written by a customer while visiting Samsung US
Customer Rating
4
Great phone, needs a few more adjustments
on March 13, 2023
Posted by: Fasterpastor85
[This review was collected as part of a promotion.] I use my phone for all sorts of things work, play, connecting with loved ones far away and photography.
This phone a way better than any iphone I've had. However it's lacking more customization than I expected. Android is the theory of personalized user experience. However Samsung has it's ok apps that can't be removed. Or Google apps that are required to keep (also unable to uninstall) but iOS allows you to decide what you want to use. So to a certain extent Android is more like apple than they want to admit. Google Assistant is great and the main reason I switched to Android.
Yes Samsung makes great hardware but they need to step up their game with OS for its users.
Written by a customer while visiting Samsung US
Customer Rating
5
Thus far the best Samsung phone I have had.
on March 13, 2023
Posted by: Skyking
[This review was collected as part of a promotion.] The s pen is very smooth and responsive.
The camera is super nice for just about every shot.
The phone is very customizable.
This is by far the best samsung phone I have owned .
The camera is super nice for just about every shot.
The phone is very customizable.
This is by far the best samsung phone I have owned .
Written by a customer while visiting Samsung US
Customer Rating
3
Awful Camera
on March 13, 2023
Posted by: AnnaRU
[This review was collected as part of a promotion.] It was time to update my phone, and I wanted to get something reliable and with a great camera, because I love taking photos for my memories. The phone feels like a brick - it's very large and heavy. The display, performance, day to day operations have all been great overall, until about a year of use, when the phone started freezing (unable to unlock the phone without restarting it). The most important component - the camera - turned out to be completely terrible. The phone does some kind of post processing on photos that make them all smudged. My prior Samsung S10e took amazing photos. This phone has all the hardware in the back, but for some reason completely fails at the actual photos. I noticed the phone tries to erase lines in photos - for example, in a very sunny photo, it was erasing parts of my nose or ears. All the photos, when I zoom in, look like a bad smudged painting. Low light conditions, like concerts, were really bad. I tried looking at forums and many others noted the same issue. I tried all suggestions and waited for software updates, but the issue never went away. I should have went with another phone and was just too busy to return this one. I have used 4 Samsung phones in a row after my beloved HTC stopped making good competitors, and this one made me lose faith in the brand.
Response from Samsung USBy Bethany, Social Commerce, March 21, 2023
Hello AnnaRU... We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. At Samsung, your opinion is important as we strive to innovate and improve on our product design and functionality. We never want our customers to feel as if they’ve had a less than idea experience. Below are some links that should assist concerning the freezing you've experienced, as well as the camera quality of your device. Please reach out to Samsung Support, also below, if we can be of any further assistance. Thank you for being a valued customer. -Bethany
Samsung phone freezes and crashes
Issues with Camera app on Samsung phone or tablet
Use the Camera app on the Galaxy S22 series (samsung.com)
Camera modes and settings on Galaxy phones and tablets
Galaxy phone or tablet camera does not focus on the subject (samsung.com)
Galaxy phone or tablet photos and videos are blurry or dark (samsung.com)
smsng.us/Samsung-Support
Samsung phone freezes and crashes
Issues with Camera app on Samsung phone or tablet
Use the Camera app on the Galaxy S22 series (samsung.com)
Camera modes and settings on Galaxy phones and tablets
Galaxy phone or tablet camera does not focus on the subject (samsung.com)
Galaxy phone or tablet photos and videos are blurry or dark (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Great with exceptions
on March 13, 2023
Posted by: KrazyKlown
[This review was collected as part of a promotion.] This phone has been wonderful but with that said it definitely has its downside.
Battery life drain quick depending on my tasks for the day and the Bluetooth goes haywire ( lagging video/audio or not playing anything at all) if I have the phone connected to my galaxy 4 watch and go to use android auto or even watch YouTube videos I've have to restart my phone sometime 4 times a day....
Battery life drain quick depending on my tasks for the day and the Bluetooth goes haywire ( lagging video/audio or not playing anything at all) if I have the phone connected to my galaxy 4 watch and go to use android auto or even watch YouTube videos I've have to restart my phone sometime 4 times a day....
Other than those issues I love the Ultra and would recommend with patience 👌
Response from Samsung USBy Bethany, Social Commerce, March 16, 2023
Hello...Thank you for your review of the Samsung Galaxy S22 Ultra. We appreciate your feedback as we continue to give our consumers the best in design and functionality. I've attached some links that should help with the battery, connectivity, and the speed of your device. Please feel free to reach out to Samsung Support, also below, if we can be of any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Bluetooth device won't stay connected to Galaxy phone or tablet (samsung.com)
Can't connect a Bluetooth device to a Samsung phone or tablet
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
smsng.us/Samsung-Support
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
Bluetooth device won't stay connected to Galaxy phone or tablet (samsung.com)
Can't connect a Bluetooth device to a Samsung phone or tablet
How to keep your Galaxy phone or tablet from slowing down (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US