Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,687 Reviews)
Rating breakdown 4,687 reviews
5 Stars
3,476
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,609 out of
1,864)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
1
Its great and all. But ugly.
on April 29, 2022
Posted by: Caleb
from Phoenix, AZ
Expertise:Intermediate
Processor, ram, and everything like video and pictures are good. But rhe phone itsself is ugly. The design used up until the s21 was the best design. The new flatness and "sleek" of the phone is ugly. Horrible. It has no effort into its design.
No, I would not recommend this to a friend.
Features
5
Performance
5
Design
1
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Too expensive
on April 1, 2022
Posted by: Hywayman
from New Richmond
I really hate this phone. Daughter talked me into getting it. Wish I hadn't.
No, I would not recommend this to a friend.
Features
2
Performance
2
Design
2
Value
2
Response from Samsung USBy Charles, Samsung Care, April 5, 2022
We understand that your experience with Galaxy S22 Ultra is not what you expected. We appreciate all feedback that helps us understand how to improve our products. We appreciate you giving our brand a chance. Thank you for taking the time to leave this review.
Please get in touch with us via one of the following options for further assistance:
1. Customer Care: 1800-SAMSUNG
2. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
3. Facebook Messenger: http://m.me/samsungsupport
4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Reference Number: 1144370217
Have a great day.
^Charles
Please get in touch with us via one of the following options for further assistance:
1. Customer Care: 1800-SAMSUNG
2. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
3. Facebook Messenger: http://m.me/samsungsupport
4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Reference Number: 1144370217
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
S10+ to S22 Ultra
on February 20, 2023
Posted by: Albodes12
[This review was collected as part of a promotion.] I just upgraded and am still learning all the cool hardware and apps on the new s22 ultra 5g.
The Camera Assistant adds a few additional options the stock camera app . Unfortunately, it doesn't offer the granularity or rich features included with other camera apps.
The Director View in the camera app is by far the pinnacle feature. Director View brings back the long-awaited dual camera feature which first debuted on an early Galaxy series phone model but, despite it's popularity, and much to the disappointment of Galaxy fans, the feature was absent in subsequent model releases until now! I think one of the coolest options is the ability to record both cameras separately as separate files or as viewed as one file.
I would like to add a feature which allows the user to define/set usage containers or groups which define when and what app features will be put to sleep or removed based on usage etc. I find apps are "put to sleep" or permissions removed, based on a model not the model of my usage.
Written by a customer while visiting Samsung US
Customer Rating
1
No SD Card Slot, 1st. Note without this feature???
on March 25, 2022
Posted by: mriverdance
from LB, CA
Expertise:Expert
Once I noticed it didn't have an SD card slot, disappointment set in. Then I started looking at it and comparing it to my Note 20. Black paint at the top and bottom, I went for the Unlocked Red phone, I dislike Black Pens. The Red looks like cheap faded plastic. Finally the Silicone muted green case arrived. I also purchased the clear. Won't be using the clear case. The muted green case is better than looking at the muted Red and the blah black metal trim details at the top around the cameras. What a huge disappointment. The S-Pen seems improved, the performance is better. But no SD card, do I return or keep it. Glad I went for a larger memory size. I'll just need to make sure to download my images to my pc when ever I take a trip. Can't slide the card out, to do that. Don't use cloud services, don't want the challenge of getting hacked. I also don't want to deal with getting emails to Pay for Upgraded storage, when I can buy storage and have back up storage. Years of Notes, and now this. If you have the Note 20, and you thought it had a SD slot and you didn't increase your memory, you should probably return and either can one with a larger storage or wait till the next version. I didn't want to go through anymore hassles with returning process.
No, I would not recommend this to a friend.
Features
1
Performance
4
Design
2
Value
1
Written by a customer while visiting Samsung US
Customer Rating
3
I wanted more
on March 29, 2022
Posted by: Weekend Warrior
from Virginia
Expertise:Expert
I wanted more. This phones battery doesn’t last. Killed it yesterday with only 5:40 SOT as shown with photo. There are also times when my service just drops, such as my office. This did not happen with my iPhones 13 pro max. The vibration motor is so bad I notifications and even calls and the speakers are also worse then last years s21 ultra just as everything else I listed here.
No, I would not recommend this to a friend.
Features
5
Performance
3
Design
5
Value
1
Response from Samsung USBy Charles, Samsung Care, April 6, 2022
Hi. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22 Ultra; the battery does not last long. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback, and we will continue working on improving the quality of the products we offer. Here are some links for more details to help you maximize the device's potential.
The phone has a poor signal and cannot use data or make calls https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144375290
Have a great day.
^Charles
The phone has a poor signal and cannot use data or make calls https://www.samsung.com/us/support/troubleshooting/TSG01001598/
Get the most out of your Galaxy phone battery
https://www.samsung.com/us/support/answer/ANS00078987/.
Manage sleeping apps to save battery life on your galaxy device https://www.samsung.com/us/support/answer/ANS00088422/
Apps are draining the battery on galaxy phone https://www.samsung.com/us/support/troubleshooting/TSG01001388/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144375290
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
2
Disappointed
on April 3, 2022
Posted by: DoubleD
from Wisconsin Rapids, WI
I bought my phone less than 10 days ago and its been a complete nightmare. The phone continuely drops calls, doesn't recognize the network and the overall reception is terrible. I had the same experience with the S21, ended up going back to my old phone. All these issues is pushing me to try an apple phone
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Charles, Samsung Care, April 4, 2022
Hi DoubleD. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22 Ultra; the carrier signal keeps dropping. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here is a link for more details to help you maximize the device's potential
Dropped calls on Samsung phone https://www.samsung.com/us/support/troubleshooting/TSG01001240/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144364883
Have a great day.
^Charles
Dropped calls on Samsung phone https://www.samsung.com/us/support/troubleshooting/TSG01001240/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144364883
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
5
Excellent best phone ever!
on April 6, 2022
Posted by: Ruffneckswifey
from Bakersfield California
So I've had this phone for about a month. And I constantly find you things lol. The camera's excellent, the speed is excellent the features are awesome. It performs awesome there are so many things on here I can't even explain you will not be disappointed if you get this phone. Honestly it's better than my iPhone that I had and I'm an Apple person
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Instant Samsung Credit is a trap!
on April 9, 2022
Posted by: Emu_r
from NY
Expertise:Expert
You can only buy whatever Samsung allows you to buy with the credit. Expensive Vacuum Robots? Sure. Good Solid State memory? No way.
As the phone itself? You are better of with an expensive iPhone.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Written by a customer while visiting Samsung US