Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,687 Reviews)
Rating breakdown 4,687 reviews
5 Stars
3,476
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,609 out of
1,864)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
5
Great phone
on March 26, 2023
Posted by: DTECHMAN
[This review was collected as part of a promotion.] This phone has been great for me. From the battery to being creative, taking the best pictures. I even use the 100 times zoom for the moon. I recommend this phone
Written by a customer while visiting Samsung US
Customer Rating
5
Above par
on April 13, 2023
Posted by: Zerodayz
from Sarasota Florida
Expertise:Expert
I bought the Samsung Galaxy s22 a couple months ago and after having it for that period of time I love it It's a great phone it does everything I wanted to do and more and it does it above par
Features
5
Performance
5
Design
5
Value
3
Written by a customer while visiting Samsung US
Customer Rating
5
MUST have!
on February 20, 2023
Posted by: Godsdecendant
[This review was collected as part of a promotion.] For those who actually need a production phone that does everything effortlessly this is the phone! Pen makes life easier editing, writing, small details, production 👌 effects, it's accuracy is nice can be a little better but not to complain, size of it makes it easier to really enjoy details on the phone with its gorgeous screen, 120 hz smooth as habba the huts double chin. Powerful cameras and big battery, saying that this phone can do everything. Speakers are clear and loud, at maximum volume I could still hear it clearly without having the speaker 🔊 struggling on different genres of music 🎶 videos are brutality gorgeous but please make sure your videos are optimized to the right resolution, hz, color that you want and brightness due to being key factors for people who like accurate colors without having the phone so close up to your face.
Written by a customer while visiting Samsung US
Customer Rating
4
Battery drainage
on May 13, 2022
Posted by: Brandon
from Texas
Expertise:Intermediate
The only issue im having is the battery. I have to disable alot of features just to make it. Wouldn't think the battery would have any issues since the note 10 has been good to me.
Trying to decide if I should keep the phone. My watch and ear buds last longer then my phone. If there isn't an update later down the road to help with battery. Think ill just move on from Samsung. I had all the note series since the note one came out and never had this much problems. Will except the note 7.
Trying to decide if I should keep the phone. My watch and ear buds last longer then my phone. If there isn't an update later down the road to help with battery. Think ill just move on from Samsung. I had all the note series since the note one came out and never had this much problems. Will except the note 7.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
5
Value
2
Written by a customer while visiting Samsung US
Customer Rating
1
racing stripe
on June 26, 2022
Posted by: Tony
from California
Expertise:Intermediate
my phone is less than a month old and has developed a multicolored strip on the left side of the screen about 3/16 of an inch wide very bright and covers one or two letters of text, I would very much appreciate a replacement phone without a racing stripe on the screen
Performance
4
Design
4
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, June 28, 2022
Hi, thank you for your feedback on your Galaxy S22 Ultra. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. It looks like your device may still be under warranty, we recommend reaching out to our Samsung Care+ team and they can help. We have also provided some link that might be of use to you as well. Thanks again for being a Samsung customer.
Samsung Support:
https://www.samsung.com/us/support/
Warranty:
https://www.samsung.com/us/support/warranty/
Care+:
https://www.samsung.com/us/support/samsung-care-plus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Samsung Support:
https://www.samsung.com/us/support/
Warranty:
https://www.samsung.com/us/support/warranty/
Care+:
https://www.samsung.com/us/support/samsung-care-plus/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US
Customer Rating
1
Battery issues
on October 27, 2022
Posted by: Battery issues
from Miami
The battery gets under 50% in 8 hours even without using the phone at all
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy Bethany, Social Commerce, October 28, 2022
Hello,
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate your feedback as we continue to innovate and improve on the design and functionality of our products. I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We appreciate your feedback as we continue to innovate and improve on the design and functionality of our products. I've attached some links that should be of help regarding the battery life of your device. Please reach out to Samsung Support, also below, for any further assistance. Thank you for being a valued customer. -Bethany
Apps are draining battery on Galaxy phone or tablet (samsung.com)
Galaxy Battery - Optimization (samsung.com)
Get the most out of your Galaxy phone's battery (samsung.com)
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
1
Beautiful Phone but too many bugs
on August 30, 2022
Posted by: s22ultra stressed
from Arcata, ca
I just got my s22 ultra last week and liked it at first. But, when I got it home I saw that my calendar had not transferred from my old s9+. Then I could not figure out the message app or the Samsung list app. Over the weekend I lost color and now the phone is black and white. I think it is a problem with the phone.but also with the transfer at the carrier
store. I think my phone is overheating because I plug it in more than my s9+. I traded in my s9+ and want it back..... I tried to fix the color problem but the instructions were bad. I went thru the list of steps but at or near the end I could not find the required "button".
store. I think my phone is overheating because I plug it in more than my s9+. I traded in my s9+ and want it back..... I tried to fix the color problem but the instructions were bad. I went thru the list of steps but at or near the end I could not find the required "button".
No, I would not recommend this to a friend.
Performance
1
Design
5
Response from Samsung USBy Bethany, Social Commerce, August 31, 2022
Hello. We appreciate you taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we strive to innovate and improve on the design and functionality of our products. I’ve attached a link that will be of help with keeping your device at its normal temperature. Please reach out to Samsung Support for assistance with messaging and with your device losing color. I’ve also attached the link to Samsung’s Warranty department, as it sounds as if your device is still covered. Thank you for being a valued customer. –Bethany
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Keep your Galaxy device at its normal operating temperature (samsung.com)
smsng.us/Warranty-Info
smsng.us/Samsung-Support
Written by a customer while visiting Samsung US
Customer Rating
3
Charging error
on August 4, 2022
Posted by: Supermantl3
from Pennsylvania
Expertise:Intermediate
I constantly get a message stating that there is moisture in the charging port. My phone has never been wet and most of the time is in a low controlled humidity environment. The error may last 3 days with the only way to charge it is wireless charging. I've seen forums where multiple people with this phone have the same issue
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
3
Value
3
Response from Samsung USBy Bethany, Social Commerce, August 8, 2022
Hello. Thank you for taking the time to review the Samsung Galaxy S22 Ultra. We value all feedback as we continue to innovate and improve on our product design and functionality. Please reach out to Samsung Support, attached below for assistance concerning the message you've been receiving. Also it sounds as if your device is still under warranty so I've attached that as well. Thank you for being a valued customer. –Bethany
smsng.us/Samsung-Support
smsng.us/Warranty-Info
smsng.us/Samsung-Support
smsng.us/Warranty-Info
Written by a customer while visiting Samsung US