Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,687 Reviews)
Rating breakdown 4,687 reviews
5 Stars
3,476
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,609 out of
1,864)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
5
S22 Ultra
on April 7, 2022
Posted by: Hank
from Manhattan
Expertise:Intermediate
I'm extremely satisfied with my new S22 Ultra on the T-Mobile Network. Lots of great features and an awesome camera that folks around me envy.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Should have kept my Note8!
on April 8, 2022
Posted by: Deschain1015
from Salem, OR
Expertise:Intermediate
I've had this phone 2 weeks, waited 4 years to upgrade. 1st week was amazing and now I can't stay connected to the internet. Tried new sim card. Airplane mode. Have now had to rider a replacement and I'm doubting it will fix it. No trouble with calls or texts just cycles through networks and drops internet repeatedly. Very disappointing.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Charles, Samsung Care, April 8, 2022
Hi Deschain1015. Thank you for bringing this to our attention. I see you have some concerns with Galaxy S22 Ultra. I sincerely apologize for the inconvenience this has caused you. Please know that we value your feedback. We will continue working on improving the quality of the products we offer. Here is a link for more details to help you maximize the device's potential.
Issues with mobile network connection on Samsung phone https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144382372
Have a great day.
^Charles
Issues with mobile network connection on Samsung phone https://www.samsung.com/us/support/troubleshooting/TSG01212956/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Number: 1144382372
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
PASS on THIS
on April 8, 2022
Posted by: PASS
from Chicago
Expertise:Intermediate
All the features of changed these techniques think that they're making things easier for us the screen goes off after you're on a conversation you have no idea whether you're still on the phone or not besides the other features with the keyboard and no typing no spacing and it's just absolutely not even worth it
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
4
Nice upgrade from the s21+
on April 12, 2022
Posted by: triniP
from Washington
Expertise:Intermediate
[This review was collected as part of a promotion.] I really wanted the s pen and the adaptive refresh rate so this was a really nice upgrade from my s21+.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Poorly made
on April 17, 2022
Posted by: Anonymous
from Bronx
Expertise:Expert
I've owned every galaxy since the Note 4 and this is literally the worst phone I've ever owned! It is bad on so many levels! I'm extremely disappointed! I regret purchasing this device !
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Chrystel, Samsung Care, April 18, 2022
Hi Alberto Rodriguez,
Thank you for taking the time to leave this review. We are saddened to hear that this did not meet your expectations. I understand how disappointing it can be if expectations don't quite meet. We would definitely like to look into any issues you may be having with your Galaxy S22 Ultra to ensure that you are getting the best experience. Please know that we are continuously improving our services, and your feedback is vital to that process.
Should you need assistance, you may reach us via the following for immediate support:
1. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
2. Facebook Messenger: http://m.me/samsungsupport
3. Twitter: https://twitter.com/messages/compose?recepient_ id=18768513
Reference Number: 1144413024
Thank you for choosing Samsung. Have a great day!
^Chrystel
Written by a customer while visiting Samsung US
Customer Rating
5
Love it!!
on May 4, 2022
Posted by: Anonymous
from San Antonio, TX
[This review was collected as part of a promotion.] I absolutely love my S22 Ultra. Upgraded from the s10+ and so glad I did.
Photo quality is amazing and overall, it's a fantastic phone
Photo quality is amazing and overall, it's a fantastic phone
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Features
on June 5, 2022
Posted by: Furnituremaan
from Texas
I bought mine in February and only had minor fixable problems. I have T-Mobile service and don't know if that makes a difference with the exception of the battery issues my phone is awesome NO other issues, I traded my S9+ now that was a Phone with issues and had to replace it once, but I kept it for years. Their is know such thing as perfect not in people or manufactured products, anything bought when item 1st comes out is going to have issues its called Trial and Error my advice would be give Samsung a chance to work out the bugs bc when it's tested and No issues were found that's how they base the phone, it's obvious after times of use if their are any problems it will show up then so except it and do what you need to do to solve the issue and move on, all things in life have problems if you've been around very long you should understand this. God Bless all.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Poor performance
on June 30, 2022
Posted by: Caro
from New Mexico
Expertise:Intermediate
[This review was collected as part of a promotion.] I bought this phone 2 months ago and the quality of my photos and videos are extremely poor. The phone lags and overheats. This phone is garbage
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Michael Mynxx, Social Commerce, July 11, 2022
Hi, thank you for your feedback on your Galaxy S22 Ultra. We appreciate you taking the time to share with us. At Samsung we are always trying to innovate and improve on our existing designs and functionality of our products, so our customers can have the best experience possible. we have provided some links below that might be of use to you. Thanks again for being a Samsung customer.
Use the Camera app on the Galaxy S22 series:
https://www.samsung.com/us/support/answer/ANS00090243/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Use the Camera app on the Galaxy S22 series:
https://www.samsung.com/us/support/answer/ANS00090243/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Best,
-Michael
Written by a customer while visiting Samsung US