Customer reviews from Samsung US
Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Average customer rating
4.5
(4,687 Reviews)
Rating breakdown 4,687 reviews
5 Stars
3,476
4 Stars
725
3 Stars
189
2 Stars
109
1 Star
188
86%of customers recommend this product.
(
1,609 out of
1,864)
Customer Reviews for Samsung - Refurbished Excellent - Galaxy S22 Ultra 256GB (Unlocked) - Phantom Black
Customer Rating
4
Awesome phone, color not as described.
on August 18, 2022
Posted by: GiantLimes
from NE Oklahoma
Expertise:Intermediate
I've been using this device daily for a few months now. It works great, have yet to experience any lags. Initially had an issue with a few apps, but that was the apps not supporting Android 12.
Tho I am knocking a point on design. I ordered the online exclusive color red. The color I got seems to be tomato. Yes, that is a shade of red. but it looks closer to a mixture of pink and orange. Not sure if this was just a factory defect or intended. But it does not look anything similar to the color shown in the pictures.
Now I'm not dissatisfied with the color. If it is a factory defect. Then I am glad to have a unique colored Samsung Phone. But I am skeptical that is the case, as you would think that the S-Pen would be a different color that the phone which it is not.
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
1
Don't do it!
on March 22, 2022
Posted by: 22 ultra is horrible
from Minnesota
Expertise:Intermediate
Literally problem after problem. Apps not working, text never works. Just trash! Should have kept my note 9! I want my money back or my old phone back. I can't express how disappointed I am.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Written by a customer while visiting Samsung US
Customer Rating
1
S22 ultra
on April 1, 2022
Posted by: Linc
from Rhode Island
Expertise:Intermediate
Don't use the trade in option. You may not get your trade in back and be charged for the incentive
Features
4
Performance
4
Design
4
Value
2
Response from Samsung USBy Charles, Samsung Care, April 6, 2022
We apologize for your experience with the Trade-in option. We appreciate all feedback that helps us understand how to improve our products. We appreciate you giving our brand a chance. Thank you for taking the time to leave this review. Here is a link for more details on the Trade-in option.
Trade-in
https://www.samsung.com/us/trade-in/frequently-asked-questions/
Please get in touch with us via one of the following options for further assistance:
1. Customer Care: 1800-SAMSUNG
2. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
3. Facebook Messenger: http://m.me/samsungsupport
4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Reference Number: 1144374857
Have a great day.
^Charles
Trade-in
https://www.samsung.com/us/trade-in/frequently-asked-questions/
Please get in touch with us via one of the following options for further assistance:
1. Customer Care: 1800-SAMSUNG
2. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
3. Facebook Messenger: http://m.me/samsungsupport
4. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Reference Number: 1144374857
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
just horrible... need to fix flaws
on April 26, 2022
Posted by: diehardsamsung
from new york
Expertise:Expert
Upgraded from S9+ and it has too many lag issues and many apps crash consistently. Samsung needs to eliminate all the bloatware and spyware running in the background. Yeah, the consumer knows what you are up to? Massive privacy and data breach.
No, I would not recommend this to a friend.
Features
2
Performance
4
Design
1
Value
1
Written by a customer while visiting Samsung US
Customer Rating
5
six stars
on March 5, 2022
Posted by: goat385
from Salt Lake City, UT
Expertise:Expert
the best of the best. it was really hard to pick a color but the white one is drop dead gorge
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
The screen is too fragile!!
on May 2, 2022
Posted by: Francis
from Queens, NY
Expertise:Expert
I don't recommend this phone because the screen is too fragile, it's like a light bulb. Mine got broken because it got hit with my charger, it was just little touch, it is incredible how easy the screen got broken!!
Definitely the screen of this phone does not have any quality. I checked an Iphone and the screen is so much better!!! My niece has an Iphone and it has fell so many time and the screen still good.
Definitely the screen of this phone does not have any quality. I checked an Iphone and the screen is so much better!!! My niece has an Iphone and it has fell so many time and the screen still good.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
4
Value
2
Written by a customer while visiting Samsung US
Customer Rating
5
The best powerful phone ever
on March 9, 2022
Posted by: ExperienceGirl
from California
Expertise:Expert
I read all the negative reviews and I still went ahead and purchase the phone, and I am so glad I did. This is the best Samsung I ever had I switch from the s21 Ultra and I glad I did. The camera and speed of this phone is amazing. And as for no charger maybe you guys who complaining about that should research why the phones doesn't come with chargers anymore it has nothing to do with who the manufacture's are.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Amazing phone!
on March 9, 2022
Posted by: Arielazo
from Florida
Expertise:Intermediate
I bought my s22 ultra in preorder and it has been working great
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US